Operational Key Account Manager

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Account Manager providing premium service to key accounts in logistics. Nurturing client relationships and ensuring satisfaction with tailored products and services.

Posted 5/25/2026full-timeShenzhen • 🇨🇳 ChinaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide premium, personalized service to assigned key accounts.
Manage and nurture relationships with existing assigned key accounts.
Serve as the main commercial point of contact for key accounts.
Collaborate with sales, operations, branches and product teams.
Identify and develop new business opportunities for assigned key accounts.
Ensure the delivery of timely, high-quality solutions and services to clients.
Identify opportunities for key account growth and increased engagement.
Implement strategies for client retention and development.
Act swiftly to resolve client issues and manage escalations.
Gather client feedback to measure satisfaction and areas for improvement.
Work closely with other departments to ensure account-specific requirements are understood and met.

Requirements

What you’ll need

College’s degree or higher (preferred related to business administration, marketing or a related field).
A minimum of 5-7 years of proven experience in key account management or a similar senior role.
Excellent communication skills, both verbal and written.
Exceptional negotiation and interpersonal skills.
High degree of professionalism and a proven ability to handle various information.
Strong problem-solving skills and the ability to think under pressure.
Availability to travel as needed for client meetings and events.
High level of proficiency in CRM software and Microsoft Office Suite.
Good English verbal, reading and writing communication skills.

Benefits

Comp & perks

Premium service to assigned key accounts.
High level of customer satisfaction and loyalty.
Client feedback to measure satisfaction and areas for improvement.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

key account managementbusiness developmentclient retention strategiesproblem-solving

Soft Skills

communication skillsnegotiation skillsinterpersonal skillsprofessionalismability to handle informationability to think under pressure

Certifications

college degreebusiness administrationmarketing