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Compliance

• Coordinate tasks across multiple functions and act as a central link for HSE and ISO compliance activities.
• Maintain the internal HSE & ISO Compliance SharePoint page and ensure operational model availability for stakeholders.
• Carry out invoice control and administrative follow-up.
• Prepare training materials, guides, internal communications, and newsletters.
• Support structure and progress in Opt in activities for various certifications.

Compliance Coordinator

Business Development Rep

• Process all Pharma/Healthcare shipments, coordinating the movement and monitoring while in route
• Handling shipments from start to finish, ensuring compliance with DSV policies as well as Pharmaceutical and government regulations
• Serve as the primary point of contact for customers and provide the highest level of customer service
• Efficiently process all inbound and outbound requirements before or within agreed time frames
• Direct communication with customers, overseas offices, airlines or ocean carriers and truckers
• Daily management and coordination of shipments
• Collaborate and cooperate with overseas offices/agents to organize air and ocean shipments
• Establish and coordinate schedules with carriers and tender/dispatch shipments
• Create/prepare shipping documents as required
• Work with customs brokers and customs agencies to arrange customs clearance/release for import shipments
• Track and trace all shipments
• Prepare and publish reports, as required
• Proactively identify problems and swiftly implement the appropriate solutions
• Regular communication with customers on shipment updates, issues and resolution
• Confirm rates and service levels with carriers
• Responsible for reconciling payables and vendor invoice approvals
• Prepare quotes for clients and other network offices/agents
• Evaluate shipments, consolidate loads, select most cost-effective method of pick up and/or delivery
• Investigating non-conformities and working with Quality teams to develop corrective actions
• Ensure all DSV KPIs met throughout the movement of the shipment

Business Development Manager

Administration

• Day to day responsibility for the running of the contract in a customer service capacity.
• Meet the customer’s operational requirements.
• Ensure deliveries are made on time in full.
• First line support for customer and DSV to ensure that all issues are proactively handled.
• Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
• Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes.

Administrative Assistant

Operations

• 根据要求处理并制作包括但不限于提单、入库通知等文档
• 纳入起来执行货运订舱操作
• 处理客户问询、投诉、索赔跟进

• Promote Ocean FCL business development specifically in Commodities items of Ocean FCL Product according to targets set by the Company in volume/TEUs & Gross Profit via own account development and through country/network Sales.
• Liaison with Sales Teams to assist them in customer coverage and country Pipeline Operations.
• Maintain clear reporting of monthly activities & accomplishments with the Global Head of Commodities and network colleagues.
• Lead & maintain a national Pipeline of Commodities accounts sufficient for Budget.
• Become familiar with the Company's ISC solutions as another Sales channel.
• Find suitable Commodities Exhibitions and Shows for attendance & client promotion.
• Assist network offices to have a sellable Commodities customer product to reach scale.

Business Development Manager – Commodities

• Supervise daily operations including labor management and planning
• Conduct staff meetings for daily/weekly work activities
• Ensure safety and profitability of operations
• Manage workforce training and evaluations
• Plan and assign daily work schedules
• Review trends and assess warehouse needs
• Maintain high levels of customer satisfaction
• Support adherence to SOPs

Operations Supervisor

Project Manager

• Responsible for end-to-end Fairs & Events Show Management – ensuring timely handling of all Fairs & Events shipments, pre-alerts, document verification as per F&E Shipping Instructions & Country rules, coordinating with customs brokerage team for timely customs clearance – TIB, Permanent, ATA Carnet, Others, timely deliveries, re-export formalities including freight bookings, re-export documentation, customs clearance and all related formalities, timely communication with overseas agents / net-work / inhouse offices.
• Preparation of Manifest (Show log), onsite management, planning and support - meeting organizers, agents, exhibitors, vendors, coordinating with onsite service providers / unions, timely deliveries and updates for inbound & vice versa for outbound.
• Timely billing and collection including job opening and show closure.

Project Manager – Fairs & Events

• Execute ocean marine drayage services for FCL movements
• Ensure that delivery and pick up services are completed on time and in full without any exceptions
• Select and dispatch pick-up and delivery orders to truckers that are part of the pre-confirmed MCT database
• Manage chassis pool operations with each provider where practical to ensure maximum profitability
• Review, record, and develop solutions for repetitive service failures
• Streamline proactive container tracking communications
• Prioritize time sensitive cargo, and effectively monitor all daily pick-ups and deliveries
• Negotiate pricing as needed to maximize profits

Senior Operations, Dispatch Transportation

Customer Support

• Schedule is 1B/ 6:00am - 6:30pm/Thursday/Friday/Saturday and every other Wednesday
• The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently
• Customer Service Process and input all customer orders
• Running and printing shipments from WMS
• Run stock reports to check for product availability
• Generate all related paperwork and necessary information required for customer work orders
• Checking all orders for special requests
• Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise
• Follow up with other departments to ensure the service standards are being met
• Assure proper invoicing of accounts by verifying customers as required
• Handles returned merchandise in an efficient manner and assure proper credit is given to the customer
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
• Ensure the accuracy of all receiving and shipping documents
• Gather and maintain all data and records relative to shipping and receiving activities
• Operate the computer terminal in a proficient manner
• Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion
• Oversee all paperwork associated with orders and maintain the corresponding files
• Answer phone calls and operates various types of office machines and computers necessary to perform duties
• Greet customers and visitors to the office
• Answer incoming telephone calls in a cheerful, courteous, and timely manner
• Promptly route each call to the proper party, taking messages when necessary
• Assist callers with general information and inquires
• Assist drivers at check in window various times throughout the day

Customer Service Agent

• Lead full site-launch lifecycle, from pre-launch planning through go-live and stabilization
• Develop and execute launch plans including site infrastructure, staffing, training, layout readiness, and SOP deployment
• Coordinate cross-functional teams to ensure launch readiness
• Serve as the primary point of contact for launch activities and escalations
• Ensure SOPs are implemented and validated prior to go-live
• Drive consistency across sites through standardized processes and reporting
• Own site ramp performance post-launch ensuring KPI achievement
• Conduct regular site-performance reviews and drive corrective actions, working hands-on wherever necessary
• Partner effectively with local and central stakeholders
• Proactively identify risks and develop mitigation strategies

Senior Manager, Launch Operations

• Lead the strategy, execution, and continuous evolution of DSV’s North American Contract Logistics (HT2), high velocity launch offering.
• Deliver rapidly deployable, scalable launch solutions, supporting new customer implementations, startup facilities, expansions, and major operational transformations across the network.
• Oversee both centralized project management functions and field-based launch execution teams, ensuring launches are operationally successful, financially sustainable, and aligned with customer expectations.
• Drive results across a highly matrixed environment involving operations, engineering, finance, IT, commercial teams, customers, and external partners.
• Build organizational capability in rapid launch execution, project governance, and startup stabilization.
• Design, implement, and continuously improve DSV’s high-velocity launch operating model for new customer implementations and facility startups.
• Develop scalable launch frameworks, playbooks, governance models, and standardized deployment methodologies in support of rapid deployments.
• Partner closely with commercial and solutions engineering teams during pre-sale and implementation phases to ensure operational readiness, financial planning, and execution alignment.
• Own launch-related financial performance and sustainability metrics, including EBIT performance, ROIC achievement, Startup expense forecasting & management, and Labor ramp efficiency.
• Ensure launches are delivered on-time, within budget, and aligned to operational KPIs and customer SLAs.

Director, High-Velocity Launch Operations

Supply Chain

• Handle all day-to-day operational elements of customer’s needs
• Seek out the best methods to move freight based on customer requirements
• Organize and prioritize activities to complete tasks and assignments
• Perform all necessary Import, Export and Domestic Transportation activities
• Ensure timely and accurate movement of freight and information
• Anticipate, identify, and rectify any exceptions
• Build strong relationships with carriers through communication
• Complete performance reports for all carrier-related issues

Logistics Coordinator

Manager

• Lead and motivate the “Controlling Air & Sea, DACH” team
• Provide technical support and maintain direct communication with management in the DACH region
• Manage the financial integration of ongoing and future M&A projects
• Planning, budgeting, reporting and forecasting in accordance with IFRS
• Further develop and adapt controlling and reporting tools
• Enhance management reports, forecasts and financial statements
• Initiate the development and continuous improvement of workflow processes within the department and across entities
• Reporting to the Director of Controlling

Manager, Controlling Air & Sea

Account Manager

• Develops the overall customer relationship via all methods of communication, phone, email, and in person.
• Negotiates with transportation carriers and providers to obtain, set rates and determine services available.
• Researches and determines growth opportunities within the branch’s house accounts.
• Investigates, actions and establishes new customer leads and opportunities.
• Examines customer requests to provide best service options and pricing available.
• Proactively handles customer shipment requests.
• Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling.
• Provides direction and sets pricing guidelines for Carrier Sales team.
• Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager.
• Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.
• Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers.
• Prepares spend reports as needed and holds regular check ins via QBR or MBR with the customer.
• Perform other duties, responsibilities, and project work as assigned by manager.

Operational Account Manager, Freight Operations

Mechanical Engineer

• Identify, analyse & develop value-adding solutions for current & prospective clients.
• Provide analysis and recommendations on data, process, and facilities.
• Maintain and growth the DSV Contract Logistics business.