Business Development Manager

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Operations, Pharma Specialist processing and coordinating Pharma/Healthcare shipments at DSV. Ensuring compliance and providing high-level customer service in logistics operations.

Posted 5/28/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Process all Pharma/Healthcare shipments, coordinating the movement and monitoring while in route
Handling shipments from start to finish, ensuring compliance with DSV policies as well as Pharmaceutical and government regulations
Serve as the primary point of contact for customers and provide the highest level of customer service
Efficiently process all inbound and outbound requirements before or within agreed time frames
Direct communication with customers, overseas offices, airlines or ocean carriers and truckers
Daily management and coordination of shipments
Collaborate and cooperate with overseas offices/agents to organize air and ocean shipments
Establish and coordinate schedules with carriers and tender/dispatch shipments
Create/prepare shipping documents as required
Work with customs brokers and customs agencies to arrange customs clearance/release for import shipments
Track and trace all shipments
Prepare and publish reports, as required
Proactively identify problems and swiftly implement the appropriate solutions
Regular communication with customers on shipment updates, issues and resolution
Confirm rates and service levels with carriers
Responsible for reconciling payables and vendor invoice approvals
Prepare quotes for clients and other network offices/agents
Evaluate shipments, consolidate loads, select most cost-effective method of pick up and/or delivery
Investigating non-conformities and working with Quality teams to develop corrective actions
Ensure all DSV KPIs met throughout the movement of the shipment

Requirements

What you’ll need

A minimum of three years international transportation industry experience
Education in supply chain logistics, international transportation, or a related field of study
CIFFA certificate, an asset
Pharmaceutical certification (GDP/GMP), DSV Pharma QMS, etc. an asset
Authorized Cargo Representative (ACR) designated status, an asset
Good command, both verbal and written, English skills
Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills, building professional relationships internally and externally
Strong problem-solving skills and analytical skills
Ability to multi-task, plan, prioritize and manage time effectively in order to meet goals and achieve results
Both a team builder and a team-player
Excellent organizational and time management skills

Benefits

Comp & perks

DSV encourages inclusivity and is committed to diversity in the workplace
Work with candidates with disabilities throughout the recruitment process
Health and safety programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

shipment processingcustoms clearanceshipping document preparationrate confirmationshipment trackingload consolidationproblem-solvinganalytical skillstime managementvendor invoice reconciliation

Soft Skills

customer servicecommunicationcollaborationactive listeninginterpersonal skillsservice orientationteam buildingteam playerorganizational skillsmulti-tasking

Certifications

CIFFA certificatePharmaceutical certification (GDP/GMP)Authorized Cargo Representative (ACR)