Consumer Direct Care Network

Payroll

• Lead, coach, and develop managers, supervisors, and team members.
• Interpret, apply, and train teams on payroll tax regulations, including FEA requirements, Difficulty of Care exemptions, IRS Notice 2014-7, and applicable Internal Revenue Code provisions.
• Oversee payroll tax reconciliations, tax deposits, quarterly and annual filings, state employer filings, annual information returns, and W-2 reporting.
• Oversee payroll tax audits and maintain accurate audit documentation.
• Build relationships with federal and state tax agencies to resolve issues and improve operations.
• Support state tax account maintenance, SUTA rate management, and state and local tax compliance.
• Monitor and improve KPIs, service level agreements, compliance standards, and operational objectives.
• Lead hiring, onboarding, training, coaching, and performance management for assigned teams.
• Support business continuity and recovery planning.
• Resolve complex payroll tax matters through analysis, problem-solving, and decision-making.
• Direct review and resolution of payroll tax notices, agency correspondence, and escalated tax issues.
• Present operational reports, compliance updates, risk assessments, and strategic initiative progress to leadership.
• Implement process improvements, automation opportunities, and operational efficiencies.
• Perform other duties as assigned.

Senior Manager – Payroll Tax Services

QA Engineer

• Lead feature-level test planning aligned with business and technical requirements
• Develop and maintain test strategies, scenarios, and test cases
• Identify testing risks, dependencies, and gaps early in development
• Conduct and facilitate peer reviews of test artifacts
• Provide guidance and feedback to QA team members
• Ensure adherence to QA standards, methodologies, and documentation practices
• Execute functional, regression, and integration testing
• Manage defect identification, documentation, tracking, and validation
• Validate defect fixes and production deployment readiness
• Act as primary QA representative for assigned functional teams
• Collaborate with Product Owners, Business Analysts, and Developers
• Participate in planning ceremonies, backlog refinement, and release discussions
• Perform other duties as assigned

IT Quality Assurance Tester III

General

• Maintain and coordinate a caseload of clients enrolled in Medicaid programs
• Coordinate clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements
• Assist with daily intake and referral processes to ensure positive business growth and development
• Promote cohesiveness in the office environment
• Support day-to-day operations and client advocacy
• Collaborate with stakeholders regarding the delivery of services
• Comply with applicable legal requirements, standards, policies, and procedures
• Handle complex service programs and special projects
• Market services to referral sources as needed
• Enroll clients and employees in services, web portal, and EVV systems as needed
• Conduct necessary client assessments and home visits as required
• Answer and make phone calls and occasional video calls
• Represent the company at stakeholder meetings, health fairs, and provider fairs
• Perform other duties as assigned

Service Coordinator

Human Resources

• Independently manage standard leave requests including FMLA, PFML, PWFA, Military Leave, and personal LOAs
• Process disability paperwork (STD/LTD) and maintain accurate leave documentation
• Respond to state PFML correspondence including WA application and approval letters
• Track leave balances and ensure accurate reporting in Workday and vendor systems
• Answer employee questions regarding leave eligibility, documentation, and timelines
• Support ADA accommodation requests by gathering documentation and facilitating the interactive process under guidance
• Resolve routine employee benefits claim issues and plan questions
• Support open enrollment execution including audits, employee support, and vendor files
• Perform quality checks on benefits eligibility data
• Resolve escalated employee benefits claims and eligibility issues
• Provide reports for billing and allocation as assigned
• Support ACA data compilation and validation
• Assist with KPI metrics preparation
• Develop and maintain SOPs and process documentation
• Maintain assigned SharePoint documentation and case files
• Maintain organized case documentation and shared folders
• Meet established turnaround times for leave cases and employee responses
• Escalate only complex or unresolved issues

HR Benefits & Leave Specialist I

Collections

• Handle inbound and outbound calls and emails from participants, care providers, and other departments regarding account statuses and inquiries
• Post payments and reconcile payments daily for client responsibility, guarantor accounts, and other monies owed to CDCN
• Send notifications for past-due accounts
• Record interaction notes and vital document details in the appropriate format
• Sort daily mail
• Work directly with participants, case managers, care providers, and program operations staff
• Apply basic billing and accounts receivable knowledge to resolve issues
• Participate in professional development and training activities
• Coordinate workflow while prioritizing and multitasking
• Comply with applicable legal requirements, standards, policies, and procedures
• Provide customer service to internal staff, external participants, care providers, and other parties
• Work with multiple computer systems, including CXone, Excel, Office, U2, Solomon, Waystar, SharePoint, and DocuWare

Collections Coordinator

Broker

• Apply a person-centered approach to keep the client at the center of all program functions
• Coordinate the day-to-day implementation of contractual requirements within the state’s Medicaid guidelines
• Create care plans based on the clients’ needs, train clients on services provided, audit services, and report findings to the contracted entity
• Assist clients with plan/budget development, submissions, and revisions
• Provide continuous excellent service to clients, employees, and 3rd party organizations including MCOs
• Promote cohesiveness in the office environment
• Support day-to-day operations and client advocacy
• Collaborate with stakeholders regarding the delivery of services
• Comfortable with public speaking
• Communicate effectively
• Comply with applicable legal requirements, standards, policies, and procedures
• Conduct advanced reporting and oversight activities
• Demonstrate dependability
• Demonstrate effective problem-solving and decision-making skills
• Exhibit computer efficiency
• Handle complex service programs and special projects
• Lead, supervise, and complete special projects including, but not limited to developing and implementing care plans
• Maintain necessary skills and knowledge to coordinate workflow
• Market services to referral sources
• Participate in professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Represent the company at stakeholder meetings, health fairs, and provider fairs
• Supervise deliverables and ensure timely completion of projects
• Enroll clients and employees in services, including the development of the service/support plan and budget
• Orient and educate clients on current program roles and responsibilities
• Train and assist clients in timecard submission
• Assist clients with eligibility requirements, as required by the program rules
• Travel to and from Client homes or other destinations to meet with Clients
• Conduct necessary client assessments and contacts
• Maintain timely and proper documentation in Customer Relationship Management (CRM) database
• Compile information for internal or external auditors
• Bilingual preferred in various locations
• Other duties as assigned

Broker I

• Maintain and coordinate a caseload of clients enrolled in Medicaid programs
• Coordinate clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements
• Assist with daily intake and referral processes to ensure positive business growth and development
• Promote cohesiveness in the office environment
• Support day-to-day operations and client advocacy
• Ability to meet position requirements with little direct oversight
• Collaborate with stakeholders regarding the delivery of services
• Effective written and verbal communicator
• Comply with applicable legal requirements, standards, policies, and procedures
• Demonstrate dependability
• Demonstrate effective problem-solving and decision-making skills
• Exhibit computer efficiency
• Handle complex service programs and special projects
• Market services to referral sources as needed
• Maintain necessary skills and knowledge to coordinate workflow
• Participate in professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Represent the company at stakeholder meetings, health fairs, and provider fairs
• Enroll clients and employees in services, web portal, and EVV systems as needed
• Conduct necessary client assessments and home visits as required
• Bilingual preferred in various locations
• Answer and make phone calls and occasional video calls
• Other duties as assigned

Service Coordinator I

Supervisor

• Lead and supervise the document review team to ensure accurate, timely completion of assigned workloads.
• Communicate departmental decisions, priorities, and performance expectations to team members.
• Collaborate with Quality Assurance and Program Office teams to align work activities with quality monitoring standards.
• Ensure compliance with applicable legal requirements, standards, policies, and procedures.
• Analyze data, identify trends, and recommend actions to improve performance outcomes.
• Identify and implement process improvement initiatives.
• Maintain the knowledge and skills necessary to coordinate workflow.
• Oversee daily packet processing activities.
• Recruit, hire, train, develop, and supervise staff members.
• Meet customer service objectives to support positive business growth and development.
• Communicate effectively in both verbal and written formats.
• Demonstrate effective problem-solving and decision-making skills.
• Utilize computer systems and software efficiently to support departmental functions.
• Manage and oversee special projects and assigned initiatives.
• Participate in and assign professional development and training activities.
• Prioritize and manage multiple responsibilities effectively.
• Collaborate with IT on Docuware maintenance issues.
• Resolve escalated concerns from internal clients in a professional and timely manner.
• Report to an assigned office location periodically or as business needs require.
• Other duties as assigned.

Document Review Supervisor

Support Engineer

• Support the Workday team grow and improve their skills
• Help coworkers with solving problems and making decisions
• Help others and perform daily tasks and operations
• Report on project and personal work progress and complete assignments on time
• Suggest ways to improve systems and processes with colleagues
• Use and understand different Workday modules
• Help others learn and use Workday better
• Showcases problem-solving and decision-making skills
• Exhibit effective written and verbal communication at both a technical and simplified level
• Demonstrate interest and ability to read and understand data to identify trends
• Ensure prompt response on ticket and request resolution within agreed-upon time frames and look for reoccurring themes for improvement feedback
• Support team members by sharing knowledge to help them develop their skills
• Support and encourage accurate change management process documentation to satisfy the company’s internal/external audit controls and compliance practices
• Support applicable legal requirements, standards, policies, and procedures
• Offer technical and functional support for different Workday SKUs by assisting with troubleshooting issues, identifying system errors, setting up basic configurations, generating reports, following audit plans, and helping implement solutions
• Engage in ongoing Workday relationships, and relevant memberships within Workday Community, User Groups and Conferences
• Participate in Workday releases, identify impacts associated with a new release and conduct regression testing for the required changes as new releases are introduced
• Engage with cross functional teams to identify system enhancements and recommended process improvements while translating these recommendations into new system designs
• Participate in testing configuration, and implementation of system upgrades, patches, and enhancements
• Attend meetings with key stakeholders to create business requirements documents, system configuration documents, detailed functional specification documents, test plans and test cases while incorporating proper processes and procedures as standards
• Participate in, or coordinate user training sessions and develop training materials for end-users, ensuring they have a thorough understanding of system functionality, processes, and procedures
• Ability to multitask and the awareness skills on when to reprioritize
• After-hours’ work as needed
• Other duties as assigned

Workday HCM Support Analyst

• Support the Workday team grow and improve their skills
• Help coworkers with solving problems and making decisions
• Help others and perform daily tasks and operations
• Report on project and personal work progress and complete assignments on time
• Suggest ways to improve systems and processes with colleagues
• Use and understand different Workday modules
• Help others learn and use Workday better