Workday HCM Support Analyst

Consumer Direct Care Network

Support Analyst for Workday HCM at Consumer Direct Care Network. Collaborating on shared goals to support individuals with disabilities and older adults.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in Workday modules and IT support, with a strong focus on problem-solving, effective communication, and process improvement. Capable of training users and supporting system enhancements while ensuring compliance with internal and external standards.

Highest-signal resume keywords

Workday ProficiencyIT Support ExperienceProblem-Solving SkillsEffective CommunicationWorkday Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workday ModulesSystem ConfigurationData AnalysisReport GenerationRegression TestingChange ManagementTroubleshootingUser TrainingProcess ImprovementAudit Compliance

Soft Skills

Decision-MakingMultitaskingCollaborationKnowledge SharingAdaptability

Tools & Technologies

MS SuiteWorkday CommunityUser GroupsConferences

Certifications & Qualifications

Workday Certified

Industry Keywords

Corporate EnvironmentIT SupportCustom ApplicationsCompliance StandardsAudit Controls

About the role

Key responsibilities & impact

Support the Workday team grow and improve their skills
Help coworkers with solving problems and making decisions
Help others and perform daily tasks and operations
Report on project and personal work progress and complete assignments on time
Suggest ways to improve systems and processes with colleagues
Use and understand different Workday modules
Help others learn and use Workday better
Showcases problem-solving and decision-making skills
Exhibit effective written and verbal communication at both a technical and simplified level
Demonstrate interest and ability to read and understand data to identify trends
Ensure prompt response on ticket and request resolution within agreed-upon time frames and look for reoccurring themes for improvement feedback
Support team members by sharing knowledge to help them develop their skills
Support and encourage accurate change management process documentation to satisfy the company’s internal/external audit controls and compliance practices
Support applicable legal requirements, standards, policies, and procedures
Offer technical and functional support for different Workday SKUs by assisting with troubleshooting issues, identifying system errors, setting up basic configurations, generating reports, following audit plans, and helping implement solutions
Engage in ongoing Workday relationships, and relevant memberships within Workday Community, User Groups and Conferences
Participate in Workday releases, identify impacts associated with a new release and conduct regression testing for the required changes as new releases are introduced
Engage with cross functional teams to identify system enhancements and recommended process improvements while translating these recommendations into new system designs
Participate in testing configuration, and implementation of system upgrades, patches, and enhancements
Attend meetings with key stakeholders to create business requirements documents, system configuration documents, detailed functional specification documents, test plans and test cases while incorporating proper processes and procedures as standards
Participate in, or coordinate user training sessions and develop training materials for end-users, ensuring they have a thorough understanding of system functionality, processes, and procedures
Ability to multitask and the awareness skills on when to reprioritize
After-hours’ work as needed
Other duties as assigned

Requirements

What you’ll need

Minimum 3 years experience in a corporate environment
Minimum 2 years experience in an IT support environment specifically supporting custom applications
Associate Degree or equivalent experience
Workday Certified preferred
Proficiency in MS suite
Be able to successfully pass a background screening
Able to work flexible or extended hours as needed, to meet the job requirements
This is a remote position, and the employee must have reliable Internet service

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Profit-sharing for employees in good standing
Two Paid Floating Holidays
Nine Paid Federal Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
Instant Earnings Option
401(k) Retirement plan & discretionary company match
Company-Paid Life Insurance
Supplemental Life, Accident, Critical Illness, and Hospital benefits
Short and Long-Term Disability
Paid Parental Leave
Flexible Spending Account
Employee Assistance Program
Pet Insurance