Service Coordinator I

Consumer Direct Care Network

Service Coordinator assisting with Medicaid client services and in-home care coordination. Promoting client advocacy and regulatory compliance for individuals with disabilities and elderly.

Posted 7/31/2026full-timeWausau • Wisconsin • 🇺🇸 United StatesJunior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client coordination and advocacy within Medicaid programs, ensuring compliance with Federal and State regulations while providing exceptional customer service. Proficient in problem-solving, multitasking, and effective communication to support day-to-day operations and stakeholder collaboration.

Highest-signal resume keywords

Client CoordinationMedicaid Program ComplianceEffective CommunicationProblem-Solving SkillsCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client AssessmentIntake ProcessesService CoordinationWorkflow ManagementComputer Efficiency

Soft Skills

DependabilityCollaborationMultitaskingAdvocacyProfessional Development

Tools & Technologies

Web PortalEVV Systems

Industry Keywords

Managed Care OrganizationFederal RegulationsState RegulationsDisabilitiesElderly Care

About the role

Key responsibilities & impact

Maintain and coordinate a caseload of clients enrolled in Medicaid programs
Coordinate clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements
Assist with daily intake and referral processes to ensure positive business growth and development
Promote cohesiveness in the office environment
Support day-to-day operations and client advocacy
Ability to meet position requirements with little direct oversight
Collaborate with stakeholders regarding the delivery of services
Effective written and verbal communicator
Comply with applicable legal requirements, standards, policies, and procedures
Demonstrate dependability
Demonstrate effective problem-solving and decision-making skills
Exhibit computer efficiency
Handle complex service programs and special projects
Market services to referral sources as needed
Maintain necessary skills and knowledge to coordinate workflow
Participate in professional development and training activities
Prioritize and multitask effectively
Provide excellent customer service to internal and external clients
Represent the company at stakeholder meetings, health fairs, and provider fairs
Enroll clients and employees in services, web portal, and EVV systems as needed
Conduct necessary client assessments and home visits as required
Bilingual preferred in various locations
Answer and make phone calls and occasional video calls
Other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred
1 year of previous experience working with individuals with disabilities or the elderly preferred
Combination of education and experience
Employees must provide their own reliable internet if working a remote/hybrid position

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Profit-sharing for employees in good standing
Two Paid Floating Holidays
Nine Paid Federal Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
Instant Earnings Option
401(k) Retirement plan & discretionary company match
Company-Paid Life Insurance
Supplemental Life, Accident, Critical Illness, and Hospital benefits
Short and Long-Term Disability
Paid Parental Leave
Flexible Spending Account
Employee Assistance Program
Pet Insurance