Collections Coordinator

Consumer Direct Care Network

Collections Coordinator reconciling payments and handling account inquiries for Consumer Direct Care Network. Supporting home- and community-based services for older adults and people with disabilities.

Posted 8/6/2026full-timeMissoula • Montana • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service, billing, and accounts receivable processes while effectively managing communication and workflow in a fast-paced environment. Capable of utilizing multiple computer systems to support operational efficiency and compliance with legal standards.

Highest-signal resume keywords

Customer ServiceBilling KnowledgeAccounts ReceivableMicrosoft OfficeCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

BillingAccounts ReceivablePayment ReconciliationDocument ManagementData Entry

Soft Skills

Effective CommunicationProblem-SolvingDependabilityMultitaskingPrioritization

Tools & Technologies

CXoneExcelOfficeU2SolomonWaystarSharePointDocuWare

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Legal ComplianceCustomer InteractionCase ManagementOperational Standards

About the role

Key responsibilities & impact

Handle inbound and outbound calls and emails from participants, care providers, and other departments regarding account statuses and inquiries
Post payments and reconcile payments daily for client responsibility, guarantor accounts, and other monies owed to CDCN
Send notifications for past-due accounts
Record interaction notes and vital document details in the appropriate format
Sort daily mail
Work directly with participants, case managers, care providers, and program operations staff
Apply basic billing and accounts receivable knowledge to resolve issues
Participate in professional development and training activities
Coordinate workflow while prioritizing and multitasking
Comply with applicable legal requirements, standards, policies, and procedures
Provide customer service to internal staff, external participants, care providers, and other parties
Work with multiple computer systems, including CXone, Excel, Office, U2, Solomon, Waystar, SharePoint, and DocuWare

Requirements

What you’ll need

High School Diploma or GED required
Microsoft Office experience preferred
Prior call center experience preferred
Prior office experience preferred
Successfully pass a background screening
Legally authorized to work in the United States
No visa sponsorship or STEM OPT extensions provided
Provide reliable internet when working remotely or in a hybrid position
Basic understanding of billing and accounts receivable
Effective verbal and written communication
Computer efficiency and ability to work with multiple computer systems
Ability to prioritize and multitask effectively
Problem-solving and decision-making skills
Dependability
Ability to sit, talk, hear, stand, walk, reach, bend, and lift up to 20 pounds, with reasonable accommodation as needed

Benefits

Comp & perks

A rewarding career helping others
Fun and engaging work environment built on team unity
Job satisfaction knowing you make a difference in the work you do and lives we serve
Professional training to help advance your skills for career development
Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Profit-sharing for employees in good standing
Two Paid Floating Holidays
Nine Paid Federal Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
Instant Earnings Option
401(k) Retirement plan & discretionary company match
Company-Paid Life Insurance
Supplemental Life, Accident, Critical Illness, and Hospital benefits
Short and Long-Term Disability
Paid Parental Leave
Flexible Spending Account
Employee Assistance Program
Pet Insurance
Remote/hybrid employees must provide their own reliable internet