Broker I

Consumer Direct Care Network

Supports Broker coordinating day-to-day implementation of Medicaid guidelines and care plans. Engaging with clients and stakeholders to ensure compliance with services and contractual deliverables.

Posted 8/1/2026full-timeJefferson City • Tennessee • 🇺🇸 United StatesJunior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client advocacy, care plan development, and compliance with Medicaid guidelines while providing exceptional customer service. Proficient in coordinating workflows, conducting assessments, and collaborating with stakeholders to ensure effective service delivery.

Highest-signal resume keywords

Client AdvocacyCare Plan DevelopmentMedicaid ComplianceCustomer Service ExcellencePublic Speaking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care Plan DevelopmentClient AssessmentBudget DevelopmentAdvanced ReportingDocumentation ManagementEligibility Requirements AssistanceService CoordinationProblem-SolvingDecision-MakingMultitasking

Soft Skills

Effective CommunicationDependabilityTeam CollaborationTraining and EducationCohesiveness Promotion

Tools & Technologies

Customer Relationship Management (CRM) DatabaseInternet Service

Certifications & Qualifications

Valid Driver's LicenseAuto Insurance

Industry Keywords

Human ServicesElderly CareDisability ServicesIntellectual DisabilitiesDevelopmental DisabilitiesProfessional DevelopmentStakeholder EngagementService DeliveryContractual RequirementsPublic Health

About the role

Key responsibilities & impact

Apply a person-centered approach to keep the client at the center of all program functions
Coordinate the day-to-day implementation of contractual requirements within the state’s Medicaid guidelines
Create care plans based on the clients’ needs, train clients on services provided, audit services, and report findings to the contracted entity
Assist clients with plan/budget development, submissions, and revisions
Provide continuous excellent service to clients, employees, and 3rd party organizations including MCOs
Promote cohesiveness in the office environment
Support day-to-day operations and client advocacy
Collaborate with stakeholders regarding the delivery of services
Comfortable with public speaking
Communicate effectively
Comply with applicable legal requirements, standards, policies, and procedures
Conduct advanced reporting and oversight activities
Demonstrate dependability
Demonstrate effective problem-solving and decision-making skills
Exhibit computer efficiency
Handle complex service programs and special projects
Lead, supervise, and complete special projects including, but not limited to developing and implementing care plans
Maintain necessary skills and knowledge to coordinate workflow
Market services to referral sources
Participate in professional development and training activities
Prioritize and multitask effectively
Provide excellent customer service to internal and external clients
Represent the company at stakeholder meetings, health fairs, and provider fairs
Supervise deliverables and ensure timely completion of projects
Enroll clients and employees in services, including the development of the service/support plan and budget
Orient and educate clients on current program roles and responsibilities
Train and assist clients in timecard submission
Assist clients with eligibility requirements, as required by the program rules
Travel to and from Client homes or other destinations to meet with Clients
Conduct necessary client assessments and contacts
Maintain timely and proper documentation in Customer Relationship Management (CRM) database
Compile information for internal or external auditors
Bilingual preferred in various locations
Other duties as assigned

Requirements

What you’ll need

A four (4) year degree in the field of Human Services (psychology, sociology, social work, recreational therapy, education, nursing, physical therapy, occupational therapy, speech, etc.) and at least one (1) year professional experience working with one (1) of the following populations: elderly , adults with physical disabilities, individuals with intellectual disabilities and persons with developmental disabilities: or
A four (4) year degree in any other subject and two (2) years professional experience working with one (1) of the following populations: elderly , adults with physical disabilities, individuals with intellectual disabilities and persons with developmental disabilities: or
A two (2) year degree in Human Services (psychology, sociology, social work, recreational therapy, education, nursing, physical therapy, occupational therapy, speech, etc.) and at least five (5) year professional experience working with one (1) of the following populations: elderly , adults with physical disabilities, individuals with intellectual disabilities and persons with developmental disabilities.
Must have reliable transportation. If the employee will be driving, a valid driver's license and auto insurance is required.
This is a hybrid position and the employee must provide their own reliable Internet service.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Profit-sharing for employees in good standing
Two Paid Floating Holidays
Nine Paid Federal Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
Instant Earnings Option
401(k) Retirement plan & discretionary company match
Company-Paid Life Insurance
Supplemental Life, Accident, Critical Illness, and Hospital benefits
Short and Long-Term Disability
Paid Parental Leave
Flexible Spending Account
Employee Assistance Program
Pet Insurance