Service Coordinator

Consumer Direct Care Network

Service Coordinator coordinating Medicaid clients’ in-home care services in La Crosse. Conducting assessments, home visits, referrals, and stakeholder collaboration for a home-care services provider.

Posted 8/8/2026full-timeLa Crosse • Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating client caseloads and in-home care needs while ensuring compliance with Federal and State regulations. Proficient in conducting client assessments, effective communication, and problem-solving within a collaborative environment.

Highest-signal resume keywords

Client Caseload CoordinationIn-Home Care Needs ComplianceClient AssessmentsEffective CommunicationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client AssessmentHome VisitsComputer EfficiencyRegulatory ComplianceIntake ProcessesReferral CoordinationService MarketingMultitaskingDecision-MakingClient Advocacy

Soft Skills

Effective Written CommunicationEffective Verbal CommunicationProblem-SolvingPrioritizationCollaboration

Tools & Technologies

Web PortalEVV Systems

Industry Keywords

Medicaid ProgramsManaged Care OrganizationFederal RegulationsState RegulationsDisabilitiesElderly Care

About the role

Key responsibilities & impact

Maintain and coordinate a caseload of clients enrolled in Medicaid programs
Coordinate clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements
Assist with daily intake and referral processes to ensure positive business growth and development
Promote cohesiveness in the office environment
Support day-to-day operations and client advocacy
Collaborate with stakeholders regarding the delivery of services
Comply with applicable legal requirements, standards, policies, and procedures
Handle complex service programs and special projects
Market services to referral sources as needed
Enroll clients and employees in services, web portal, and EVV systems as needed
Conduct necessary client assessments and home visits as required
Answer and make phone calls and occasional video calls
Represent the company at stakeholder meetings, health fairs, and provider fairs
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or related field preferred
1 year of previous experience working with individuals with disabilities or the elderly preferred
Combination of education and experience
Reliable internet if working in a remote/hybrid position
Ability to coordinate client caseloads and in-home care needs in compliance with regulations, MCO rules, and contract requirements
Ability to conduct client assessments and home visits
Computer efficiency
Effective written and verbal communication
Problem-solving and decision-making skills
Ability to prioritize and multitask
Ability to meet position requirements with little direct oversight
Legal authorization to work in the United States; no visa sponsorship or STEM OPT extensions

Benefits

Comp & perks

A rewarding career helping others
Fun and engaging work environment built on team unity
Job satisfaction knowing you make a difference in the work you do and lives we serve
Professional training to help advance your skills for career development
Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Profit-sharing for employees in good standing
Two Paid Floating Holidays
Nine Paid Federal Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
Instant Earnings Option
401(k) Retirement plan & discretionary company match
Company-Paid Life Insurance
Supplemental Life, Accident, Critical Illness, and Hospital benefits
Short and Long-Term Disability
Paid Parental Leave
Flexible Spending Account
Employee Assistance Program
Pet Insurance
Flexible remote/hybrid work arrangement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions