Computershare UK

Designer

• Design, develop and maintain learning solutions for our CES applications, including eLearning modules, software simulations, how-to videos (screencasts), user guides, instructor-led training and certification exams.
• Facilitate virtual training sessions for our CES clients using Microsoft Teams, incorporating best practices in adult learning and learner engagement.
• Develop performance-focused and engaging eLearning with Articulate Rise and Storyline including software simulations and assessments.
• Develop high-quality, easy-to-follow video screencasts using Camtasia or Articulate.
• Apply user experience (UX) and graphic design best practices to design solutions with intuitive navigation, engaging interfaces and appealing graphics.
• Continuously evaluate and improve learning experiences based on user feedback, data insights and performance metrics.
• Collaborate effectively with your global team on a weekly basis to ensure consistency, share best practices, and support continuous improvement of learning programs.
• Partner with cross-functional stakeholders to identify learning gaps, define objectives, and ensure learning solutions meet both user needs and business goals.

Learning Designer

Account Manager

• Lead and manage account management staff
• Use and develop reports and management tools to track account administration and customer service
• Oversee account management responses to issues
• Resolve escalated customer issues
• Coach and develop account management staff
• Assist in setting strategic goals in collaboration with senior management, Sales and Business Development
• Motivate the team to excel in customer service
• Partner with stakeholders to resolve complex account issues
• Build strong working relationships with internal managers and business partners

Account Management Manager

Payroll

• Research, compile, and deliver statistics on work unit and individual volume
• Embrace best practices, ensuring efficiency and accuracy
• Perform day-to-day operational activities, meeting key performance indicators
• Coordinate, monitor, and produce reports used within the work unit
• Complete compliance training on time and adhere to compliance rules and regulations
• Reconcile assigned general ledger accounts

Financial Administrator – Apprenticeship

Financial Crime

• Analyze alerts, investigate potential money laundering, terrorist financing, and sanctions risks.
• Ensure compliance with applicable U.S. and international regulatory requirements, including OFAC, BSA/AML, and related global sanctions regimes.
• Provide independent Second Line of Defense compliance advice, support, and oversight to the US business units.
• Review and investigate AML and sanctions alerts generated through screening systems.
• File Suspicious Activity Reports (SARs) with FinCEN, ensuring accuracy, completeness, and timely submission.
• Prepare and submit OFAC Blocked Property and Rejected Transaction Reports, ensuring accuracy, timeliness, and full compliance.
• Maintain awareness of regulatory developments and emerging financial crime risks.
• Assist with enhanced due diligence (EDD) reviews of new and existing clients.
• Provide ongoing support to Compliance teams and cross‑functional workstreams.

Anti-Money Laundering and Sanctions Analyst

Full-stack Engineer

• Build and foster a group of passionate, highly skilled, engaged and motivated Software Engineers.
• Make sure the team can engage closely and collaboratively with the business.
• Facilitate/coordinate coaching, mentoring, training, and professional development programs within the group.
• Participate, and encourage team participation, in learning and development activities including industry updates, “lunch and learn” sessions, formal mentoring and formal training opportunities.
• Drive the maturation of Software/Solution Engineering as a valued discipline in the Engineering team.
• Attend conferences, in house training and give back to the internal Engineering community by sharing your learnings and encouraging others to do the same.

Lead Software Developer

QA Engineer

• Collaborating with our onshore teams to service our Corporate Trust business lines.
• Develop and support applications across the Computershare portfolio.
• Lead moderately complex initiatives and deliverables within technical domain.
• Work within cross-functional teams and deliver quality solutions.
• Resolve moderately complex issues and lead a team to meet client needs while leveraging understanding of function, policies, procedures or compliance requirements.
• Implement and continually improve the automation framework and architecture.
• Write and develop automation scripts on both Selenium.
• Work with the delivery teams to deliver test automation targets and help create solutions to include automated non-functional and functional tests.
• Maintain awareness of business strategy, new products, platforms, tools, and technologies.
• Use and leverage emerging technologies/practices and propose improvements.
• Give project demos and ensure test cases are always updated and current.

Quality Engineer

• The Financial Administrator is responsible for the day-to-day delivery of high-quality operational service that meets service level expectations.
• The Financial Administrator works closely with their Team Lead to ensure that daily, weekly, and monthly goals are met.
• The Financial Administrator is responsible for evaluating customer data elements and developing a basic understanding of multiple processes within the line of business.
• Research, compile, and deliver work unit and individual volume, productivity, quality, and other statistics.
• Learning and implementing best practices in completing assigned tasks.
• Receives detailed instruction on work from Team Lead and performs day to day operational activities with minimal errors and complete tasks within process specific TATs and SLAs.
• Coordinates, monitors, and executes daily production of reports used in the work unit.
• Required to complete compliance trainings on time without impact to performance.
• Work with team leads to address work exception questions.
• Coordinates with technical group to resolve simple problems.
• Reconcile assigned general ledger accounts.
• Revise and implement policies, procedures, and training materials to assure compliance with government regulations and to maximize efficiency and customer service.

Financial Administrator

Financial Planning and Analysis

• Coach and develop the skills and abilities of assigned associates.
• Manage and calibrate workload of assigned associates.
• Prepare daily, weekly, monthly, and annual metric reporting.
• Attend meetings and training sessions for a range of administrative, operational, and regulatory compliance topics.
• Handle projects as assigned by manager.
• Complete disciplinary actions to address performance and/or attendance issues.

Team Lead – Trust Investment Operations

Support Engineer

• Troubleshooting issues
• Supporting day-to-day requirements of our business units and clients
• Providing analysis and recommendations on existing technical solutions
• Playing a key part in technical projects
• Ensuring a quality service is provided to our clients
• Issue debugging and Incident management
• Performing data and system analysis
• Successful management of change into production
• Delivering and supporting IT projects and completing system configuration
• Supporting key business events and data migrations
• Collaborating with individuals and teams to promote knowledge sharing
• Escalating risks and issues to the Team Lead and Management as appropriate
• Gathering and documenting knowledge gained on known issues into an indexed knowledge base
• Analysing support enquiries to identify recurring user problems, recommend solutions and identify areas where support services can be improved

Product Support Analyst

• Play a key role in enabling the team to confidently measure, deliver and improve quality in delivering products.
• Apply technical knowledge and expertise to influence/define the test approach to mitigate the risk of change.
• Take an active part in delivering team commitments and embrace continuous improvement across the wider team.
• Ensure the quality of tasks, services and information provided by your team through the quality of your own work and the support you provide to others.
• Apply best practice and contribute to improvements and innovation in technologies/practices within your team e.g. efficiency in the development process or improved customer experience.
• Solicit feedback to clarify/understand requirements.
• Translate business requirements into clearly defined test scenarios to support development.
• Provide continual feedback on product quality to the team and stakeholders to enable them to make informed decisions.
• Check that software meets expected behaviors and explore for additional risks.
• Provide informal guidance and share knowledge with colleagues to enable them to contribute to the team’s objectives. Share knowledge with the wider community.
• Communicate effectively with a variety of technical and non-technical audiences to share knowledge and ideas; provide updates; influence; challenge; and take on feedback.

Test Analyst

Analyst

• Conduct activities across the intelligence lifecycle to deliver timely, actionable and relevant intelligence products
• Researching indicators of compromise, adversarial TTPs, malicious infrastructure, countermeasures, and vulnerabilities
• Identify potential new sources of intelligence to be integrated into existing intelligence platforms and monitoring technologies
• Interact with intelligence suppliers and the industry to secure and share relevant intelligence in a timely fashion and to close intelligence gaps
• Integrate intelligence from internal and external sources to support Security Engineering and Security Operations in delivering further proactive and reactive threat mitigations to current and emerging threats
• Create written and verbal intelligence products for stakeholders to assist in proactively addressing threats
• Develop and present key findings to senior technical and non-technical leadership

Cyber Threat Intelligence Analyst

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• Lead the day-to-day running of our fraud operations function, ensuring effective prevention, detection, and investigation of fraud across Computershare.
• Be accountable for operational performance, team leadership, process optimization, and delivering high-quality customer and stakeholder experience while minimizing fraud losses.
• Managing and developing the fraud operations teams.
• Overseeing daily workflows, case queues, and service levels to ensure timely and accurate decision making.
• Monitoring fraud alerts, customer activity to identify suspicious behavior and any new workstreams which are fraud facing.
• Leading the response to emerging fraud threats, adjusting controls and processes as needed.
• Overseeing routine fraud investigations, ensuring thorough documentation and evidence handling.
• Supporting the Head of Investigations with resources and analysis.
• Assessing and reviewing the controls owned by the FCU in the respective region.
• Being the lead regional head representing the FCU.
• Working closely with Risk, Compliance, Legal, Customer Operations, and Technology teams.
• Recruiting, coaching, and mentoring team members to build capability and resilience.

Lead Financial Crime Officer

Account Executive

• Primary point of contact for client engagements.
• Close prospective clients and enhance revenue opportunities with existing clients.
• Deliver high levels of client satisfaction which requires anticipating client needs and through direct communication. Client satisfaction also means working well with other advisors retained by clients, including lawyers, investment bankers and compensation consulting firms.
• Seek to increase the firm’s overall revenue and profitability through the pursuit of new business, including, but not limited to, calling on companies, attorneys, and investment bankers to secure new corporate clients including proxy fight and M&A-related solicitation opportunities.
• Expected to have an expert level of knowledge regarding the proxy and corporate actions industries and related technical mechanics.
• Comfortable and confident in speaking with clients, prospects, and industry participants (exude confidence in communications).

Managing Director, Account Executive

• Receives detailed instruction on work from Team Lead and performs day to day operational activities with minimal errors and complete tasks within process specific TATs and SLAs.
• Coordinates, monitors, and executes daily production of reports used in the work unit.
• Required to complete compliance trainings on time without impact to performance.
• Work with team leads to address work exception questions.
• Coordinates with technical group to resolve simple problems.
• Reconcile assigned general ledger accounts.
• Revise and implement policies, procedures, and training materials to assure compliance with government regulations and to maximize efficiency and customer service.