Relationship Manager

Computershare UK

Client Relationship Manager at Computershare managing services for investor clients. Establishing trusted relationships and ensuring client satisfaction for Alternative Investments.

Posted 7/8/2026full-timeCanton • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Establishes a professional and trusting relationship with clients
Ensures that clients’ service orders are accurately communicated and executed
Responds timely to client inquiries
Monitors and manages client dividend declarations in conjunction with internal operational areas
Ensures timely funding of services (i.e. dividends) to mitigate financial exposure
Acts as the central point of contact/control for client annual meetings
Attends client annual meetings
Resolves client issues and documents service incidents, follows up with internal business units to secure responses and shares results with the Manager, Client and Senior Management
Assists clients with special projects, expediting transactions, troubleshooting, problem solving, and servicing of all clients’ shareholder and participant accounts
Ensures that clients are informed of changes in industry and regulatory environments and the direct impact on them
Serves as a conduit to internal business units to ensure that client feedback on services is communicated timely and opportunities to improve performance can be leveraged
Monitors revenue relative to forecast and make required adjustments
Works with other Relationship Managers to ensure proper follow-through on clients’ requests
Ensures accurate records (i.e. Authorized Capital, Treasury balance) by performing and assisting with reconcilement activities
Maintains functional knowledge of Computershare’s processes, systems, products and services and communicate enhancements and modifications to clients
Ensures collection of receivables in accordance with Computershare’s guidelines
Identifies opportunities and, where possible, coordinates with sales, marketing and product associates in the delivery of additional products and services
Coordinates with Manager, Finance, Legal and Sales associates where appropriate to determine the components of contract renewals
Attends applicable webinar, product training, and technical training

Requirements

What you’ll need

Minimum of 3 years professional work experience, preferably in client services Alternative Investments
Bachelor’s Degree in a relevant field (for example business, communications, finance, etc)
Client Relationship Management experience: Must be able to determine and satisfy client needs and maintain a partnering relationship including influencing, communicating, presenting, facilitating, and managing
Technologically Savvy - Must be able to educate clients on a variety of technological tools and resources
Customer Experience Management - Must implement strategies and techniques to ensure customers have a positive experience at every touch point
Business Acumen - Must possess the knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions and apply this knowledge appropriately to diverse situations
Decision Making and Critical Thinking Skills
Ability to travel for a small portion of the role (approximately 5%)

Benefits

Comp & perks

Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get-togethers to helping you invest in your future.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Client ServicesFinancial Exposure MitigationReconcilement ActivitiesRevenue MonitoringProject Management

Soft Skills

Problem SolvingCommunicationInfluencingFacilitatingCritical Thinking