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Manager, Client Services
Computershare UKManager leading Relationship Managers in delivering client services at Computershare. Responsible for team performance and client portfolio management in a hybrid working environment.
About the role
Key responsibilities & impact- Provide leadership and guidance to the client management team (Relationship Managers and Associate Relationship Managers), ensuring service levels are consistently met and strong client satisfaction is maintained.
- Drive a high-performance team culture by fostering collaboration, accountability, ethical behavior, and continuous development through coaching, performance reviews, and talent hiring.
- Own and deliver on financial objectives for the account portfolio, including revenue growth, profitability, client retention, and effective management of accounts receivable.
- Act as the escalation point for client issues, ensuring concerns are resolved in a timely and effective manner while minimizing risk to the organization.
- Build strong relationships across internal business units and with external stakeholders, while representing the organization in industry events and contributing to strategic initiatives and projects.
Requirements
What you’ll need- Bachelor’s degree (or equivalent experience) with 5+ years managing corporate client portfolios (preferably in financial, securities, insurance, or legal industries)
- Strong relationship-building and stakeholder management skills
- Bilingual proficiency in English and French
- Prior team management experience in a collaborative environment (preferred)
Benefits
Comp & perks- Flexible work to help you find the best balance between work and lifestyle.
- Health and wellbeing rewards that can be tailored to support you and your family.
- Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
- Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. Visit computershare.com/CanadaBenefits for details.
- And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow.
ATS Keywords
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Soft Skills
leadershipguidancecollaborationaccountabilityethical behaviorcoachingperformance reviewstalent hiringrelationship-buildingstakeholder management
Certifications
Bachelor’s degree