Computacenter

Learning and Development

• Identify and propose solutions to improve performance and satisfaction within SAP and GTS Operations.
• Support complex issues related to purchasing processes, tools, and systems.
• Provide support in key Inside Sales functions including complex order placement and management.
• Provide day-to-day training to the Inside Sales team.
• Assist sales teams in evaluating their requirements.
• Collaborate closely with Inside Sales teams to drive improvements.
• Create and update SAP documentation for the Inside Sales team.

SAP SME – Training Specialist

Ecommerce

• Overall responsibility for the provision of conceptual services to support the client in the development and implementation of electronic procurement strategies
• Technical management of the departments and technical resources involved
• Quality assurance of the project results and documentation to be prepared
• Presentation of project results and concepts to the customer's IT management; management of project meetings with IT management of the customer
• Implementation of the project controlling; responsibility for compliance with the scope of services of the entire specialist team; management of measures in the event of technical problems or additional services arising outside the scope of the contract
• Timely preparation of project-related documentation according to customer specifications and company standard, specification of structures for documentations
• Responsibility for successful project completion taking into account customer satisfaction, quality, efficient performance, project profitability and project acceptance
• Provision of consulting services to customers with a focus on evaluating requirements for electronic business transactions and to implement them in solutions
• Presales activities will be predominately the function of Expert Services and Business Development; however, support to help conclude unique demands and integrations will require the support of e-business subject matter experts.

E-Commerce Customer Integration Specialist

Implementation Specialist

• Provide a range of hardware, software, and network technical support
• Troubleshooting, staging and configuration, and resolving tickets for internal and external customers
• Perform technical work activities at customer site supporting IMAC activities
• Coordinate small teams delivering basic work packages to meet business and customer requirements
• Document and report on work completed to ensure compliance with procedures
• Provide customer service to ensure consistent experience

SAP SME – Training Specialist

E-Commerce Customer Integration Specialist

Customer Engineer