Client Success Manager – Managed Services

Computacenter

Client Success Manager providing high-level consultancy and managing projects at Computacenter. Lead and coach team while fostering customer relationships to meet business goals.

Posted 5/29/2026full-timeCalifornia, New York, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $165,000 - $170,000 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide high-level consultancy role within the specialist area to peer group, customers, and if applicable, direct reports
Manage and implement projects relevant to the specialist area
Manage, develop, and coach a team of staff and implement performance management solutions where required
Establish productive relationships and networks at the Senior Management level to build and maintain customer relationships
Responsible for managing budget/P&L to maintain spending in line with budgetary limitations

Requirements

What you’ll need

Experience managing a P&L
Experience managing SLAs, KPIs, and performance metrics
Advanced academic background, preferably to good degree level or equivalent
Proven track record of work experience in a challenging commercial environment
ServiceNow experience
Must be authorized to work in the United States

Benefits

Comp & perks

Competitive compensation plans
Health insurance
Retirement plans
Professional development opportunities
Long-term career opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

P&L managementSLA managementKPI managementperformance metrics

Soft Skills

consultancyteam developmentcoachingperformance managementrelationship buildingnetworking