Senior Operations Coordinator

Computacenter

Senior Operations Coordinator overseeing service delivery and operational management. Responsible for ticket/request level oversight in a contractual services deal.

Posted 5/29/2026full-timePoughkeepsie • New York • 🇺🇸 United StatesSenior💰 $70,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Manage colleagues in service at ticket/request level
Act as first point of contact for technical content
Support teams in case of technical problems
Assess and assign customer complaints
Implement operational measures to increase customer satisfaction
Responsible for operational management of employees

Requirements

What you’ll need

At least 2 years of professional experience
Operational and management experience
ITIL Foundation Certification
Ability to communicate effectively
Capability to lead a support team
Strong problem-solving skills
Good decision-making abilities

Benefits

Comp & perks

Competitive salary
Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communicationleadershipproblem-solvingdecision-making

Certifications

ITIL Foundation Certification