Computacenter

Program Manager

• Partners with business leaders to support company objectives
• Manages Enterprise Services Project Managers, Project Engineers, and Coordinators
• Provides operational oversight between Engineering and Sales teams
• Facilitates the sale of Professional Services
• Communicates and resolves team issues and task accomplishments

Program Manager – Data Center Hardware

Manager

• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
• Manage relationship with partner(s) and Computacenter United States Inc. to build the brand and the business
• Develop strategic plan for overall growth and engagement with Computacenter
• Drive change, innovation and growth across the Partner programs
• Maximize front and back end process for partner specific items such as rebate programs, partner-specific solutions, and more
• Analyze and report on partner initiatives, forecast for strategic changes and report on key metrics
• Act as a point of escalation on complex issues and providing appropriate support to internal team members
• Review forecast for opportunity to negotiate additional discounts and programs
• Manage and track Partner Rebates
• Communicate partner programs and processes to internal departments
• Funding liaison for Marketing and Engineering activities
• Manage Certification and Partner requirements
• Facilitate Internal & External QBR/BPs for assigned partner(s)
• Assist with customer-facing meetings regarding end-user programs
• Assist with new Vendor Qualification and Onboarding
• Maintain and improve business profitability within assigned partner line(s)
• Maintain and improve business line incorporating new products, when needed
• Assure compliance with policies and procedures
• Embrace and support Computacenter’s mission and core values

Strategic Alliances Manager

Operations

• Lead and manage the Onsite Services Group (OSG) function
• Own the performance of assigned OSG teams and ensure service levels are met or exceeded
• Track key performance metrics, analyze data and feedback, and identify opportunities to improve quality and efficiency
• Lead issue resolution and escalations
• Maintain compliance with Quality, Health & Safety, and Environmental standards
• Drive continuous improvement initiatives
• Manage the P&L and cost controls for your area

IT Operations Director

• Ensure the delivery of services and the achievement of the contractual obligations
• Act as the primary point of contact for in-scope operational outcomes for the end-to-end DaaS service for key customers
• Accountable to own P&L and understanding how this contributes to the overall department P&L
• Identify and manage service improvements where necessary, also identify opportunities to improve customer satisfaction, quality, reduce repeat issues or better align the operational delivery of services
• Promotes a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations
• Partners with business leaders to deliver services that support company objectives and are consistent with Winning Together values
• Actively manages Service Quality and ensures “service excellence” ethos promotes Customer interaction through onsite Service Managers, attending service review meetings along with the rest of the account team on a regular basis
• Manages the standardization of processes and procedures across the globe
• Acts as a point of escalation on complex issues or complaints related to DaaS and provides appropriate support to other team members, and the customer
• Instrumental in the support of service integration, new business activities, projects and the expansion of services, support
• Actively manages longevity of Contracted Services through contract renewals
• Embrace and support Computacenter’s mission and core values
• Identify performance deviations from the contract
• Collaborates with the relevant stakeholders and prepares recommended changes together with Delivery Leadership
• Drives continuous improvement initiatives to meet Computacenter’s strategic and operational goals

Operations Delivery Manager

Project Manager

• Responsible for the overall direction, planning, coordination, implementation, execution and management of one-to-many medium projects, several large projects, and/or complex projects
• Provide coaching and mentoring to less experienced Project Managers / Project Coordinators
• Partner with customers and internal business leaders to deliver services that support company objectives
• Facilitate the investigation, analysis, and remediation of issues and risks in strategic accounts
• Lead the planning and implementation of project(s) throughout the project lifecycle, initiation through closure
• Manage project budget, resource allocation, project plan, project trackers and project timelines
• Communicate expectations to stakeholders and team, gaining acceptance and accomplishing customers business objectives

Senior Project Manager, Datacenter Hardware

IT Support

• Perform a range of HR work activities to meet business and customer requirements in North America
• Maintain the organizational structure in Computacenter’s global ERP application systems such as SAP HCM, Employee Central and ServiceNow
• Manage the tickets in the Remedy and ServiceNow ticket system specifically for North America from request to resolution
• Maintain master position list for North America and Canada, adding new positions as approved
• Escalate issues in line with HR Standard Operating Procedures and processes to ensure customer demands are met

Senior HR Helpdesk Coordinator

Account Manager

• Identify, develop, and close new business opportunities within assigned territory.
• Build and maintain strong relationships with key decision-makers (CIOs, CTOs, IT Directors) and OEM partners.
• Present and demonstrate solutions that address client needs across infrastructure, networking, datacenter, cloud, cybersecurity, and managed services.
• Collaborate with internal teams (pre-sales, marketing, and support) to deliver tailored solutions and proposals.
• Manage the entire sales cycle from prospecting to negotiation and closing.
• Meet and exceed quarterly and annual sales targets.
• Maintain accurate records of sales activities and pipeline in CRM systems.

Call Center Representative

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Attends customer opportunity / strategy meetings to understand and articulate business and technical strategy for the company and the customer.
• Works as a technical consultant on enterprise scale mission-critical customer projects.
• Provides Thought Leadership within their area of expertise, garner customer confidence in the company’s capabilities, and help close deals.
• Defines the technical landscape relevant to our customers, to provide insight and build our technical offerings for our customers.
• Engages in, and manages, customer demonstrations and proofs of concept.
• Delivers Technical offerings that meet the requirements of our customers with a focus on partnership and co-creation.
• Oversees the identification of emerging technologies to assess their maturity and applicability tied to strategic business initiatives.
• Develops and delivers technology plans to the leadership team and provide performance assessment and cost analysis on the company’s technology portfolio.
• Expresses the company’s technical opinion through Thought Leadership, white papers, and messaging campaigns, both internally and externally.
• Evaluates and recommends strategic partners for technology transformation initiatives.
• Works closely with customers, technology and services partners, analyst community, and internal service providers to provide direction and insight into the North America business.
• Embraces and supports Computacenter’s mission and core values.

Chief Consultant – Workplace, Collaboration & Contact Center

Director

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
• Develop strategies to maintain and increase market share for your designated Line of Business
• Take ownership of Solution Design including working with Internal Service Providers (ISPs) to assemble a complete solution for the customer
• Price the solutions to meet profitability expectations while also being competitive in the market
• Lead Governance meetings to explain the solution and answer stakeholder questions
• Provide effective transition and ongoing support to the ISP responsible for delivering the solution
• Take the lead role when it comes to Solutioning large and complex opportunities
• Provide mentoring and oversight on opportunities being worked by members of the Solution Director's team
• Conduct sales campaigns and communicate to all stakeholders to win the sale
• Grow customer contacts, increase collaboration, customer penetration and expansion
• Own and develop relationships with your OEM partners
• Identify a broad range of opportunities and customers to ensure a consistent pipeline
• Present the Computacenter story to targeted customers
• Generate new business opportunities in customer base and new customers
• Transact complex transformational sales to maximize profit
• Timely and accurate submission of forecast and mastery of salesforce
• Prepare before customer meetings and own the follow-up after the meetings with customers and managers in a timely fashion
• Consistent participation in designated office hours
• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization
• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
• Embrace and support Computacenter’s mission and core values

Solution Director, Data Center

Senior Strategic Alliances Manager

Field Engineer

• Own the Data Center Field Engineering practice end-to-end (people, process, partners, performance)
• Define and evolve service offerings for structured cabling, rack & stack and hardware installation, and more
• Ensure projects are delivered on time, on budget, and to standard
• Act as executive escalation point for critical delivery risks or customer issues
• Lead and scale a team that includes practice leads, project engineers, and technicians
• Define role clarity, career paths, and performance expectations across all levels
• Own delivery standards and quality metrics for projects
• Own partner strategy for data center delivery and financial performance of the practice.

Director of Data Center Field Engineering

• Ensure team meets SLA performance targets and drives glide paths towards KPIs
• Monitor overall performance of services and follow up on service delivery
• Hire, train, develop and manage performance of direct reports

IT Team Manager – Second Shift

• Responsible for the overall direction, planning, coordination, implementation, execution and management of projects
• Provide coaching and mentoring to less experienced Project Managers / Project Coordinators
• Deliver services that support company objectives
• Facilitate investigation, analysis, and remediation of issues and risks
• Lead the planning and implementation of project(s) throughout the project lifecycle
• Manage project budget, resource allocation, and project documents
• Communicate with stakeholders about project scope, tasks, deliverables, resources, and budgets
• Own and resolve project issues and drive risk mitigation
• Provide status reporting throughout the project to internal and external stakeholders
• Ensure all project documentation is entered and/or updated in a timely manner.
• Perform invoicing and project closure functions including Customer Satisfaction Surveys.

Senior Project Manager, Data Center Hardware

• Be responsible and accountable for P&L target achievement and attainment of growth goals
• Directly manage two or more full-time equivalent Category Managers
• Coach, mentor, and lead the line of business team in driving high business performance
• Develop staff, provide regular feedback and evaluate performance
• Lead by example
• Implement the strategic vision and operational delivery of the category (in line with Company objectives and in alignment to Strategic Sales Alliances), creating a culture where every team member contributes to personal and business success
• Senior relationship management with vendor partners / suppliers – Point of escalation for commercial and operational challenges and business improvement objectives
• Commercial subject matter expert on large / complex deal negotiation for the category
• High level engagement within Computacenter business units and sales teams for category area
• Partnering with other category directors to drive complementary business solutions for Computacenter
• Development of skills to be able to manage other categories as and when needed
• Ensure top 5 vendors for business area have clear understanding of Computacenter business value proposition and operational procedures
• Working with vendors to understand their business objectives and develop strategies and plans to support attainment of those objectives
• Responsible for the development of plans that drive measurable improvement in vendor return (revenue, marketing rebates & soft rebates) that culminate in Category revenue and contribution growth.

Category Director

Account Executive

• Ensures proper delivery of all products and services is completed to customer specifications and meets contractual SLA for their assigned customers.
• Communicates regularly with customer project and implementation teams, Account Managers, Solution Specialists, Finance, and vendors regarding open requests, open quotes, escalated orders, and at-risk projects.
• Partners with business leaders to deliver services that support company objectives and are consistent with Computacenter United States Inc. values.
• Collaborates with Sales, Partner Management, Integration Centers, Finance, and other cross functional teams regarding open and pending customer projects and orders.
• Uses Computacenter United States Inc. systems and process to manage and maintain project timelines and verifies integrity of Computacenter United States Inc. Vendor Supplied Inventory (VSI) to Customers.
• Manages all logistics between Computacenter United States Inc., the Integration Centers, and vendors to ensure scheduled deliveries to customer sites.
• Provides regular data and timeline updates to customers and Computacenter United States Inc. Finance teams.
• Communicates regularly with Commercial Partner Management teams.
• Provides status reports to Account Managers, project teams, and Partner Management.
• Follows defined processes and procedures to manage and coordinate execution of all open requests, open quotes, open purchase orders, escalated orders, and at-risk projects.
• Communicates project timelines and manages escalations with appropriate internal and external partners.
• Reviews all Salesforce CRM reporting and tracking related to open opportunities, assists in managing open opportunities within the team, and follows up directly with customers.
• Working with Account Managers and Inside Sales Managers, creates and maintains accurate forecasts.
• Creates and maintains a database of historical deals, pricing, and technology preferences across the customer base.
• Conducts general administrative project management duties as necessary.
• Embraces and supports Computacenter United States Inc.’s mission and core values.