First Line Analyst, Serbian Speaking

Computacenter

First Line Analyst providing IT support for users across Europe. Engaging with customers through various communication channels to resolve IT-related issues and maintain satisfaction.

Posted 7/10/2026full-timeBudapest • 🇭🇺 HungaryMid-LevelSenior💰 HUF 500,000 - HUF 780,000 per yearWebsite

About the role

Key responsibilities & impact

Answering support queries via tools, phone and email
Keeping daily contact with users across Europe
Resolving IT issues during office work
Documentation and logging of calls
Delegating unresolved problems to competent teams
Maintaining and improving customer satisfaction

Requirements

What you’ll need

Intermediate knowledge in English
Fluency in Serbian
Additional European language knowledge is an advantage
Knowledge of Windows 7, 8, 10 and/or other operating systems
Knowledge of MS Office tools
Logical thinking and problem-solving skills
Outstanding communication skills and customer-focused mindset
Ability to multitask
Enjoy working in a team

Benefits

Comp & perks

Medicare private health care package
Cafeteria benefits

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Windows Operating SystemsMS Office ToolsProblem-Solving SkillsDocumentation SkillsIT Issue Resolution

Soft Skills

Outstanding Communication SkillsCustomer-Focused MindsetAbility To MultitaskTeamwork