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Computacenter

Inside Sales Manager

Computacenter

Inside Sales Manager leading teams at Computacenter, driving operational excellence and customer satisfaction in IT infrastructure services.

Posted 7/3/2026full-timeEdinburgh • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Lead and develop Team Leaders and their teams
  • Drive customer satisfaction, service quality and operational excellence
  • Manage escalations and ensure service-level commitments are achieved
  • Build strong partnerships across Sales, Service Management and business functions
  • Contribute to business strategy and continuous improvement initiatives
  • Manage resources, workforce planning and organisational design
  • Support financial management and commercial performance
  • Lead recruitment, succession planning and employee development
  • Ensure compliance with company policies and standards.

Requirements

What you’ll need
  • Significant experience leading operational, commercial or customer-focused teams
  • Experience managing managers, Team Leaders or other people leaders
  • Strong coaching, leadership and talent development capability
  • Ability to work effectively within ambiguity and change
  • Commercial awareness and customer-focused decision making
  • Strong communication and stakeholder management skills
  • Experience leading geographically distributed teams
  • Desirable: Inside Sales, Sales Operations, Customer Service or Service Management leadership background
  • Technology or IT industry experience
  • Knowledge of KPI-driven environments, project management and continuous improvement.

Benefits

Comp & perks
  • Friendly, open working environment
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Operational ManagementCommercial PerformanceWorkforce PlanningSuccession PlanningService Quality ImprovementFinancial ManagementTeam LeadershipContinuous ImprovementEscalation ManagementOrganisational Design
Soft Skills
CoachingCommunicationTalent DevelopmentAdaptabilityPartnership Building