Program/Portfolio Manager

Computacenter

Portfolio Manager responsible for managing customer portfolio and collaborating with teams at Computacenter. Overseeing project management and ensuring alignment with strategic goals while driving customer satisfaction.

Posted 7/10/2026full-timeAtlanta • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

The Portfolio Manager will play a critical role within a dedicated sales team that generates and supports the assigned customer portfolio.
Responsible for overseeing ongoing and planned opportunities, demand generation, and customer consumption of Computacenter’s Professional Services.
This role serves as the services and solutions leader for the assigned portfolio, supports solution costing, participates in pre-sales activities, and ensures portfolio, program, and project objectives align with strategic goals and are executed efficiently.
Manage dependencies across active and planned projects, support optimal resource allocation and prioritization, provide governance reporting to the Internal Governance Board and Internal Senior Stakeholders, and act as an initial point of escalation for project-related risks, issues, and customer concerns.
Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Oversee centralized management of the project portfolio, ensuring alignment with the dedicated sales team’s customer strategy and Computacenter’s strategic objectives.
Identify, prioritize, authorize, manage and control projects within the portfolio.
Develop and maintain a comprehensive portfolio roadmap and delivery vision for the assigned customer portfolio.
Manage cross-project, program, and operational dependencies and serve as an initial point of escalation for service engagements, delivery risks, customer concerns, and issues requiring internal alignment.
Establish and maintain portfolio, program, and project governance practices that provide visibility into delivery health, financial performance, risks, issues, actions, decisions, dependencies, and customer outcomes.
Prepare and present portfolio-level updates for the Internal Governance Board and Internal Senior Stakeholder reviews, ensuring reporting is accurate, action-oriented, and aligned to executive decision-making needs.
Collaborate with the Sales Director, Account Managers, Solutions teams, and customers to understand strategic goals and translate them into an actionable services portfolio strategy.
Facilitate formal criteria for opportunity pursuit leadership and participate in pre-sales activities alongside Sales and Solutions teams.

Requirements

What you’ll need

5-10 years of experience in portfolio, program, or project management within IT Professional Services, Managed Services, Technical Services, or a similar technology services environment.
Experience supporting pre-sales activities, solution costing, statement of work development, resource planning, delivery assumptions, and customer-facing services engagements.
Experience partnering with Sales Directors, Account Managers, Sales Operations, Solutions, delivery leadership, project managers, customers, and cross-functional teams to translate business goals into actionable portfolio strategies.
Experience managing escalations, delivery risks, customer concerns, financial performance, dependencies, and prioritization across multiple concurrent projects or programs.
PMP certification or equivalent demonstrated job experience in project, program, or portfolio management is required.
Demonstrated ability to oversee a customer-focused portfolio of projects, programs, and operational engagements aligned to sales strategy, customer priorities, and Computacenter strategic objectives.
Experience identifying, prioritizing, managing, and controlling projects within a portfolio, including active opportunities, planned demand, bookings, backlog, customer satisfaction, utilization, and delivery capacity.
Ability to establish and maintain portfolio, program, and project governance practices that provide clear visibility into delivery health, financial performance, risks, issues, actions, decisions, dependencies, and customer outcomes.
Proven capability to prepare and present portfolio-level updates for internal governance boards, senior stakeholders, sales leadership, and delivery leadership in an accurate, concise, and action-oriented manner.
Legally eligible to work in the United States.
Must provide strong leadership including vision and promoting/leading change.
Strong interpersonal and communication skills (both verbal and written).
Professional self-starter, with ability to work collaboratively with others.
Ability to collaborate with customers, Sr. Executives, Project Managers, technical teammates and sales Account Executives effortlessly.
Ability to work with a cross-functional team that includes all levels of the organization.
Project a professional image and strong business acumen during customer interactions.
Ability to create and maintain processes and ensure they are followed.
Strong portfolio governance, prioritization, and decision-support skills, with the ability to manage competing demands across customers, sales teams, delivery teams, and internal stakeholders.
Ability to build and maintain trusted customer relationships and serve as a services advisor who understands customer priorities, delivery expectations, escalation needs, and long-term portfolio opportunities.
Demonstrated financial acumen, including the ability to monitor project budgets, understand solution costing, identify financial risks, and communicate financial performance to internal stakeholders.
Ability to coordinate internal, external, and partner resources to support successful project delivery, capacity planning, resource prioritization, and customer value realization.
Ability to track, report, and communicate portfolio performance, including project status, risks, issues, dependencies, actions, decisions, customer outcomes, and lessons learned.
Continuous improvement mindset with the ability to incorporate governance outcomes, customer feedback, escalation trends, and lessons learned into repeatable delivery practices.
Some travel required within the Atlanta area. Rare travel outside the Atlanta area may be required.

Benefits

Comp & perks

Competitive compensation plans
Attractive mix of benefit plans to contribute to good health
Future financial security
Peace of mind

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project ManagementSolution CostingResource PlanningStatement of Work DevelopmentRisk ManagementCustomer EngagementDelivery Capacity ManagementPerformance TrackingDependency ManagementGovernance Reporting

Soft Skills

Strong LeadershipInterpersonal SkillsCommunication SkillsCollaborationProfessional Image

Certifications

PMP Certification