Cnect

Administration

• Maintain responsibility of client caseload management. Primary contact for assigned caseload.
• Deliver testing results and year end packages to clients. Make sure any compliance corrections are completed timely and 5500s are signed and filed timely.
• Track data received/not received from clients and follow up accordingly
• Consult with clients, advisors and other parties on plan related issues to develop long-term relationships.
• Work with clients, advisors and other internal teams to resolve compliance issues and answer questions as they come up.

Retirement Plan Administration Consultant

Client Services Representative

• Serve as primary service contact for assigned clients, managing day-to-day service needs with accuracy and responsiveness
• Process account updates, contributions, distributions, transfers, maintenance requests, and other service transactions in accordance with established procedures and data standards
• Coordinate onboarding activities, including documentation collection, custodial account opening support, and tracking of outstanding requirements
• Prepare client review materials, organize documentation for signatures, and maintain accurate client records
• Communicate directly with clients regarding account activity, service timelines, documentation needs and follow up items
• Consult with custodians, advisors, and internal partners to resolve service requests and ensure timely completion of transactions
• Oversee moderately complex client inquiries independently, exercising judgment within established guidelines
• Escalate higher risks, complex or ambiguous situations to Senior Client Services Specialist or Supervisor while providing context and recommended next steps
• Maintain CRM accuracy and ensure documentation is complete, compliant, and aligned with service standards
• Identify process inefficiencies or recurring issues and recommend workflow improvements to enhance service quality

Client Services Specialist

Analyst

• The Data Courier Administrator and Environment Analyst is responsible for the administration, maintenance, and optimization of Epic EHR environments.
• Oversees build migrations through Data Courier, coordinates release activities, and promotes governance practices.
• Working closely with application analysts, technical teams, and operational leaders to deliver seamless upgrades and ongoing system enhancements.
• Maintains a stable and efficient Epic ecosystem enabling clinicians and staff to provide exceptional patient care.

Epic Analyst III

• Plays a key role in the development, support, and rollout of the Epic Electronic Health Record (EHR) system.
• Responsible for optimizing workflow processes by configuring and customizing Epic applications.
• Collaborates with clinical and operational teams to support implementation and ongoing use of Epic.
• Participates in all phases of the system development life cycle.
• Develops, configures, and modifies moderately complex information systems to support clinical and operational needs.
• Creates and maintains documentation of business requirements, workflows, and system configurations.
• Designs, codes/configures, tests, and maintains application programs.
• Coordinates all testing phases of Epic applications during implementations, upgrades, and optimizations.
• Supports existing application functionality and expands support to additional areas as needed.
• Develops strong working relationships with end users, business partners, and Epic project teams.
• Provides hands-on training and support to end users.
• Serves as a key onsite Epic resource during system implementations and ongoing support activities.

Epic Analyst II

Pharmacist

• Provides comprehensive, value-based medication-related care to achieve definite outcomes that improve a patient's quality of life.
• Acts in collaboration with other healthcare professionals in the shared responsibility for patient medication therapy outcomes.
• Key job duties may consist of ensuring safety and effectiveness of the medication use process.
• Processing and dispensing medications per order or prescription.
• Medication therapy monitoring and regulatory compliance.
• Maintaining oversight over pharmacist extenders, maintaining the security of medications, and protecting the confidentiality of patient information.
• Provides medication information support for medical and nursing staff, ensuring continuity of care, and identifies potential challenges and intervenes, if necessary, to medication-related issues.

Infusion Clinical Pharmacist

Learning and Development

• Our teams shape strategic initiatives, have passion, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Learning and Development team in the role of Intermediate Learning Systems Consultant. This position is full-time with a hybrid work schedule of 2 days in office a week located in Indianapolis, IN.

Intermediate Learning Systems Consultant

Administrative Assistant

• Provide administrative support to physicians within the Cardiothoracic Division.
• Manage provider calendars and scheduling.
• Coordinate PTO requests and maintain calendar accuracy.
• Provide daily administrative support to congenital providers.
• Assist with physician reimbursement processes.
• Arrange physician travel and lodging.
• Coordinate Continuing Medical Education (CME) memberships and related activities.
• Manage office calendars and serve as a point of contact for administrative and technology-related needs.

Manager

• Accountable for directing and facilitating many aspects of management for patient care staff and clerical staff.
• Assists the Director in planning, directing and overall operations within their areas of responsibility.
• Provides day to day supervision in assigned patient services areas, financial management and facility adequacy of their assigned areas.
• Maintains optimal communication and collaboration between practice staff, physicians, external customers and appropriate health system staff to ensure service delivery that exceeds customer expectations.

Practice Manager – Palliative Care

Human Resources

• Providing calendar and administrative support to HR Directors
• Attending leadership meetings, taking notes, tracking action items, and building agendas
• Performing transactional Oracle work in support of HR operations
• Reviewing compliance-related spreadsheets to identify non-compliance issues and helping the team take action
• Managing reports, spreadsheets, and special projects involving complex, high-volume data
• Maintaining strict confidentiality of employee data and sensitive HR matters
• Delivering high-quality customer service and professional representation of the HR department

Human Resources Specialist

• Serving as the first point of contact for team members and leaders regarding HR programs, policies, and procedures
• Handling high‑volume inbound calls and written requests (approximately 40–50 per day)
• Supporting benefits inquiries, enrollment processes, and leave program questions
• Processing and troubleshooting Oracle HR transactions and team member data updates
• Assisting with onboarding, compliance processes (I‑9s, background checks, employment verifications), and system testing

Human Resources Specialist I

Advisor

• Work with advisors, practices and firms to drive adoption of AdviceWorks tools and technology.
• Align and deploy internal resources, coaching, training & direct support to address identified productivity gaps.
• Responsible for driving efficiency with advisors, practices and firms to reduce escalations, lower NIGO, and increase AdviceWorks adoption.
• Receive & escalate and/or route advisor service and support issues across STTO, Case Management, Supervision, Compliance, Products Commissions, Trading, Licensing & Registration and other applicable teams for issues not resolved through normal service channels.
• Provide updates on issue resolution to Growth Team and Advisor(s) / Firm(s) involved.
• Responsible for managing SLAs, ticketing system status and ticketing issues that come from advisors through the Regional Growth Team for resolution.
• Works directly with a dedicated Service Officer for all service and operations escalations that are more complex in nature.

Advisor Experience Specialist

• This position is responsible for the timely and accurate resolution of accounts receivable for IU Health entities supported by Revenue Cycle System Services.
• Responsibilities may include, but are not limited to, provider enrollment, charge description master and fee schedule maintenance, claim submission, third party follow up, cash posting, denial appeal and recovery, audit defense and recovery, and patient collections.
• Position adheres to departmental productivity and quality standards in support of operational goals.

RCS Analyst

Product Designer

• Supports and executes the customer experience strategic plan through the development and implementation of system resources consistent with the core capabilities and practices identified in the plan.
• Develops project plans, timelines, and goals to deliver frameworks and tools that enable consistent application of plan's core capabilities.
• Responsible for research, benchmarking and competitive analysis for projects related to core capabilities and consistently models the use of Voice of the Customer to inform experience design deliverables.
• Facilitates cross functional work groups to hardwire mature experience capabilities and practices consistently across all points of care.

Senior Consultant – Experience Design

Support Engineer

• Provides end user support using pertinent data and facts to identify and solve a range of moderately complex and non-standard requests and issues under moderate level of guidance and direction.
• Works collaboratively with technical and business team members to conduct problem research, root cause analysis and issue resolution.
• Participates in the implementation of application upgrades and installation of new releases.
• Maintains working knowledge of applications within their domain.
• Contributes to the overall support knowledgebase and training to other business and IT team members. Prioritizes and organizes own work.

Intermediate Information Services Support Analyst – Oracle

Systems Engineer

• Provides evaluation, implementation, and support of Revenue Cycle information systems.
• Responsible for ongoing system support, administration, maintenance, upgrades, and be the onsite vendor liaison for Revenue Cycle associated applications.
• Responsible for ensuring that all Revenue Cycle applications are available and functioning properly and that customer requests are satisfied on time and with the highest quality.
• Duties will involve problem analysis, issue resolution, and on-call support.
• Work closely with Systems Analysts, end users, technical IS staff, and application vendors.
• Assigned to moderately difficult IS application work.
• Incumbent knows and applies the fundamental concepts and practices of information systems.
• Incumbent performs work that is varied and somewhat difficult and can do so with only general guidance or direction.
• Demonstrates proficiency with troubleshooting, system functionality, configuration, contributing to basic systems design, data structures, and documentation.
• Demonstrates a continued growth in systems skill set.