Clinigen

Business Development Rep

• Identify prospective clients and contacts, generate sales calls and schedule meetings, coordinate and attend sales presentations to clients and prospective clients
• Sell Clinigen Clinical Supplies Management solutions to qualified contacts and perform solutions-based presentations to current and prospective clients
• Ensure all clients are knowledgeable about Clinigen Clinical Supplies Management services through sales and marketing efforts that include regular sales calls to develop relationships and formal presentations with prospective clients
• Obtain new requests for proposals and forward them to the Contracts & Proposals team for processing
• Partner with the Contracts & Proposals team to ensure contracts including CDA’s, MSA’s, quotes and work orders meet required timelines
• Participate in industry conferences and tradeshows to meet prospective clients and increase industry awareness of Clinigen Clinical Supplies Management services

Business Development Director – Pharma/Biotech

Human Resources

• Providing professional support and advice to internal customers on a range of employment issues including conditions of service, policies and procedures, employment legislation and good practice.
• Assisting our people managers in dealing with HR matters as appropriate with confidentiality and to appropriate time scales.
• Supporting the HR Business Partners when required with change management processes such as consultation handling, TUPE, restructure, redundancy etc.
• Facilitating the development of HR skill in managers by advising and training on matters of employment law and best employment practice and the interpretation of terms and conditions and HR policies and procedures
• Supporting managers to use our performance assessment system to identify development needs and priorities
• Maintaining the Staff Handbook and associated policies and procedures, in line with current legislation and Clinigen process.
• Encouraging enforcement of the Staff Handbook, taking advice from the HR Operations Manager and external employment law resource where necessary
• Producing and checking correspondence in relation to changes of employee terms and conditions of employment and interface with payroll services on changes to salaries
• Leavers processing, to include acknowledgement letters, final salary calculations and exit interviews
• Supporting the recruitment process for allocated roles, including preparation of recruitment documents, drafting and placement of job adverts, coordination of interview schedules and testing, liaison with candidates and recruitment agencies, conduct telephone screens and interviews with hiring managers.
• Continually review our recruitment processes to ensure they are effective and suggest process improvements where required
• Support for the design, development, and implementation of overall recruiting strategy
• Supporting the implementation of projects within the business, such as graduate recruitment, social media implementation, employer branding, diversity and inclusion best practice
• Supporting with changes to staff details in line with payroll cut-off
• Assisting with the preparation and delivery of line leader training programmers on HR related matters. Ensure the content of the training is relevant to training needs identified, and in line with current best practice and legislation
• Ensuring accuracy of information when inputting into the HR system
• Producing reports from the HR system and monitor key metrics as required (absence, staff turnover, headcount etc.)
• Creating and maintaining personal, employment, payroll and staffing establishment information and records in both the manual filing system and the HR system. Ensure that paperwork and systems pertaining to personnel are administered and maintained in accordance with the Staff Handbook, company policy, best practice and relevant industry regulation.

HR Advisor, 6 month FTC

Customer Support

• - Manage Customer Orders & Enquiries: Accurately process customer orders, quotations, product sourcing requests and enquiries within agreed SLAs, ensuring timely and compliant delivery of products and services.
• - Deliver Outstanding Customer Service: Act as the primary point of contact for customers via phone, email and other channels, resolving queries efficiently, providing first-time resolution where possible, and maintaining high levels of customer satisfaction.
• - Build & Maintain Customer Relationships: Develop strong, long-term relationships with customers through proactive communication, professional service, and a solutions-focused approach to support retention and growth opportunities.
• - Ensure Compliance & Quality Standards: Adhere to all regulatory, legislative and company SOPs, accurately manage customer data, and appropriately document and escalate complaints, non-conformances, and quality-related issues.
• - Collaborate Across Teams: Work closely with internal stakeholders to ensure customer accounts are set up and managed effectively, supporting seamless service delivery and meeting customer requirements.
• - Drive Continuous Improvement: Identify process improvement opportunities, share customer feedback, contribute ideas to enhance the customer experience, and support the adoption of best practices across the team.
• - Maintain Product & Systems Expertise: Develop strong knowledge of company products, systems, processes and digital platforms, complete required training, achieve departmental KPIs, and support onboarding and knowledge sharing with colleagues.

Customer Service Account Executive – French Speaking

Contract Specialist

• Manages and compiles all specifications to ensure that proposals and contracts, including change orders are forwarded to sales staff or clients/prospective clients in a timely manner
• Enters work orders and subsequent change orders into the contact database
• Works within CSM guidelines and pricing structures provided to develop proposals
• Participates in work order review meetings with applicable resources and participates in project management meetings as needed
• Performs timely follow-up and maintains an up to date contact database
• Compiles and updates information for pricing and company guidelines for sales contracts
• Partners with sales as needed for formal presentations to ensure thorough client understanding of work order proposal
• Participates in various team meetings with sales team, marketing team, and operations team in order to learn and contribute
• Takes responsibility for personal skill development in continuing to learn current pharmaceutical standards and industry trends
• To follow, promote and enforce relevant SOPs, Job Aids, and Company policies and procedures
• Performs other related job duties or responsibilities as assigned

Proposal and Contract Specialist

• Manage Customer Orders & Enquiries: Accurately process customer orders, quotations, product sourcing requests and enquiries within agreed SLAs, ensuring timely and compliant delivery of products and services.
• Deliver Outstanding Customer Service: Act as the primary point of contact for customers via phone, email and other channels, resolving queries efficiently, providing first-time resolution where possible, and maintaining high levels of customer satisfaction.
• Build & Maintain Customer Relationships: Develop strong, long-term relationships with customers through proactive communication, professional service, and a solutions-focused approach to support retention and growth opportunities.
• Ensure Compliance & Quality Standards: Adhere to all regulatory, legislative and company SOPs, accurately manage customer data, and appropriately document and escalate complaints, non-conformances, and quality-related issues.
• Collaborate Across Teams: Work closely with internal stakeholders to ensure customer accounts are set up and managed effectively, supporting seamless service delivery and meeting customer requirements.
• Drive Continuous Improvement: Identify process improvement opportunities, share customer feedback, contribute ideas to enhance the customer experience, and support the adoption of best practices across the team.
• Maintain Product & Systems Expertise: Develop strong knowledge of company products, systems, processes and digital platforms, complete required training, achieve departmental KPIs, and support onboarding and knowledge sharing with colleagues.

Customer Service Account Executive – German Speaking

Controller

• Manage the invoice queries process
• Responsible for the Credit and Reinvoice “life cycle” from start to finish
• Reviewing new requests and pushing back incorrect information
• Logging requests and sending for investigation and approval
• Assisting with information requests relating to queries
• Raising all credits/reinvoices resulting from the Query process
• Sending monthly reports on queries and distributing to stakeholders
• Holding monthly meetings with Customer Services and Finance
• Management of finance department complaints investigations
• Raising Manual Invoice and Credit requests for the business
• Maintenance and updates of all documents and spreadsheets

Sales Ledger Controller

General

• We are looking for a proactive PV Officer and/or Senior PV Associate to work within the Clinigen Lifecycle Services team and will be dedicated to one or more of our pharmaceutical clients with a truly global presence supporting the collation, processing and analysis of safety information on behalf of a Client(s) product(s); this unique industry-changing relationship redefines collaboration.
• This role requires you to be a passionate pharmacovigilance professional, who is a dedicated and enthusiastic team player, that wants to work with a new business that strives to gain and maintain an exceptional reputation as a PV Service Provider that is knowledgeable, cares and produces high quality work
• We are looking for applicants based in Central and Eastern Europe (remote), Malaysia and South Africa.
• **Key Responsibilities:**
• - Working within the Pharmacovigilance Operations team
• - Assess and process serious adverse events (SAEs) and Individual Case Safety Reports (ICSRs) into the Global Drug Safety database
• - Support quality and efficiency strategies within the organisation
• - Assisting in departmental regulatory inspection preparedness for the company pharmacovigilance system and actively participating in PV inspections or audits as required
• - Contributes to improvements of team processes.
• - Other PV operational activities or initiatives as assigned
• - Maintaining good client relations and ensuring a consistently high quality of work for each client.
• - Review of Medical Information Enquiries and Product Quality Complaints to ensure all safety information has been captured.
• **For the Clients**
• - Managing mailboxes – responding to data entry / case processing queries from Clients and Client Partners, providing responses
• - Triage, tracking and forwarding of safety data from client Managed Access Programmes.
• - Case processing of SAEs and/or ICSRs
• - Case regulatory reporting; preparing relevant cases for submission and sending to the relevant Regulatory Authorities
• - Working on E2B/R3 format reporting and Case Finalization; reading error messages and taking steps to correct cases as a result of negative acknowledgments.
• - Supporting investigation of cases of non-compliance of SAEs/ICSRs
• - Performing Literature Article reviews
• - Performing follow-up related to queries and requests regarding case handling
• - Communicating with Clients and/Partners regarding the evaluation and processing of ICSRs
• - Performing quality-control of cases in the Global Drug Safety database
• - Performing reconciliation activities as per Client contracts and each Client Operating Guideline (COG)
• - Assists when required in Partner, Health Authority Audits/Inspections.
• - Participation in Client audits and inspections
• **Additional Duties**
• - The list of duties is not intended to be exhaustive, but gives a general indication of the tasks involved;
• - Support the collation and dissemination of quality and compliance metrics for pharmacovigilance and medical information activities
• - It is the nature of the company that tasks and responsibilities are, in many circumstances, unpredictable and varied. All employees are, therefore, expected to work in a flexible way when the occasion arises and acknowledge that tasks not specifically covered in their job description are not excluded

Business Development Director – Pharma/Biotech

HR Advisor, 6 month FTC

Customer Service Account Executive – French Speaking

Proposal and Contract Specialist

Customer Service Account Executive – German Speaking

Sales Ledger Controller

PV Officer/Senior PV Associate

Business Development Director – Pharma/Biotech