Customer Service Account Executive – German Speaking

Clinigen

Account Executive delivering service and support to a global customer base in pharmaceutical services. Engaging with customers via multiple channels to ensure a seamless experience.

Posted 7/8/2026full-timeWeybridge • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Manage Customer Orders & Enquiries: Accurately process customer orders, quotations, product sourcing requests and enquiries within agreed SLAs, ensuring timely and compliant delivery of products and services.
Deliver Outstanding Customer Service: Act as the primary point of contact for customers via phone, email and other channels, resolving queries efficiently, providing first-time resolution where possible, and maintaining high levels of customer satisfaction.
Build & Maintain Customer Relationships: Develop strong, long-term relationships with customers through proactive communication, professional service, and a solutions-focused approach to support retention and growth opportunities.
Ensure Compliance & Quality Standards: Adhere to all regulatory, legislative and company SOPs, accurately manage customer data, and appropriately document and escalate complaints, non-conformances, and quality-related issues.
Collaborate Across Teams: Work closely with internal stakeholders to ensure customer accounts are set up and managed effectively, supporting seamless service delivery and meeting customer requirements.
Drive Continuous Improvement: Identify process improvement opportunities, share customer feedback, contribute ideas to enhance the customer experience, and support the adoption of best practices across the team.
Maintain Product & Systems Expertise: Develop strong knowledge of company products, systems, processes and digital platforms, complete required training, achieve departmental KPIs, and support onboarding and knowledge sharing with colleagues.

Requirements

What you’ll need

Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
Educated to a minimum of GCSE and or equivalent regional qualification
Demonstrable experience of working in a Customer service environment
Excellent communication skills with a customer centric focus
Ability to multitask with ensuring great organisational skills
Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage
Potential experience in a Customs environment.

Benefits

Comp & perks

27 days holiday plus 8 bank holidays
Pension contributions 4.5% matched
Life assurance 4 x annual salary
Flexible Benefits Platform with £25/month Company contribution
Annual salary review
Independent financial advice service
Enhanced Employee Assistance Programme
Shopping discounts with retailers
Long service awards
Recognition scheme & employee of the year awards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Order ManagementQuotation ProcessingProduct SourcingData ManagementRegulatory Compliance

Soft Skills

Organizational SkillsAdaptabilityProblem-SolvingRelationship BuildingMultitasking

Certifications

GCSE or Equivalent Qualification