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Clinigen

Customer Service Account Executive – French Speaking

Clinigen

Account Executive delivering customer service and managing inquiries for a global pharmaceutical company. Handling customer orders and ensuring high levels of satisfaction.

Posted 7/23/2026full-timeWeybridge • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on relationship building, compliance with quality standards, and effective communication. Proficient in managing customer orders and inquiries while driving continuous improvement and collaboration across teams.

Highest-signal resume keywords
Customer Service ExperienceExcellent Communication SkillsMicrosoft Office ProficiencyOracle System KnowledgeProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Order ManagementQuotation ProcessingProduct SourcingData ManagementRegulatory Compliance
Soft Skills
Organizational SkillsAdaptabilityProblem-SolvingRelationship BuildingCustomer Centric Focus
Tools & Technologies
Microsoft OfficeOracle SystemDigital Platforms
Certifications & Qualifications
GCSE or Equivalent Qualification
Industry Keywords
Customer SatisfactionQuality StandardsSOPsCustoms EnvironmentContinuous Improvement

Tech Stack

Tools & technologies
Oracle

About the role

Key responsibilities & impact
  • - Manage Customer Orders & Enquiries: Accurately process customer orders, quotations, product sourcing requests and enquiries within agreed SLAs, ensuring timely and compliant delivery of products and services.
  • - Deliver Outstanding Customer Service: Act as the primary point of contact for customers via phone, email and other channels, resolving queries efficiently, providing first-time resolution where possible, and maintaining high levels of customer satisfaction.
  • - Build & Maintain Customer Relationships: Develop strong, long-term relationships with customers through proactive communication, professional service, and a solutions-focused approach to support retention and growth opportunities.
  • - Ensure Compliance & Quality Standards: Adhere to all regulatory, legislative and company SOPs, accurately manage customer data, and appropriately document and escalate complaints, non-conformances, and quality-related issues.
  • - Collaborate Across Teams: Work closely with internal stakeholders to ensure customer accounts are set up and managed effectively, supporting seamless service delivery and meeting customer requirements.
  • - Drive Continuous Improvement: Identify process improvement opportunities, share customer feedback, contribute ideas to enhance the customer experience, and support the adoption of best practices across the team.
  • - Maintain Product & Systems Expertise: Develop strong knowledge of company products, systems, processes and digital platforms, complete required training, achieve departmental KPIs, and support onboarding and knowledge sharing with colleagues.

Requirements

What you’ll need
  • - Fluent Language ability (both written and verbal) for assigned region(s). Applicants with language capability where not a native speaker must be able to converse to an excellent level across all mediums
  • - Educated to a minimum of GCSE and or equivalent regional qualification
  • - Demonstrable experience of working in a Customer service environment
  • - Excellent communication skills with a customer centric focus
  • - Ability to multitask with ensuring great organisational skills
  • - Adaptable and dynamic approach to ensure the role mimics developing industry trends and technological developments
  • - Good working knowledge of all Microsoft Office packages. Oracle system and digital experience a distinct advantage
  • - Potential experience in a Customs environment.

Benefits

Comp & perks
  • - 27 days holiday plus 8 bank holidays
  • - Pension contributions 4.5% matched
  • - Life assurance 4 x annual salary
  • - Flexible Benefits Platform with £25/month Company contribution
  • - Annual salary review
  • - Independent financial advice service
  • - Enhanced Employee Assistance Programme
  • - Shopping discounts with retailers
  • - Long service awards
  • - Recognition scheme & employee of the year awards