Sales Ledger Controller

Clinigen

Sales Ledger Controller managing invoice queries and credit requests at Clinigen. Working with the Sales Ledger Team Lead and Accounts Receivable Manager to ensure timely financial operations.

Posted 7/3/2026full-timeWeybridge • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage the invoice queries process
Responsible for the Credit and Reinvoice “life cycle” from start to finish
Reviewing new requests and pushing back incorrect information
Logging requests and sending for investigation and approval
Assisting with information requests relating to queries
Raising all credits/reinvoices resulting from the Query process
Sending monthly reports on queries and distributing to stakeholders
Holding monthly meetings with Customer Services and Finance
Management of finance department complaints investigations
Raising Manual Invoice and Credit requests for the business
Maintenance and updates of all documents and spreadsheets

Requirements

What you’ll need

Manage the invoice queries process - to be responsible for the Credit and Reinvoice “life cycle” from start to finish – This includes reviewing new requests, pushing back those with incorrect information, logging requests, sending requests for investigation and approval. Assisting with information requests relating to queries and raising all credits/reinvoices resulting for the Query process.
Sending monthly reports for analysis on queries raised, trend resulting data and distribute to all key stakeholders. Hold monthly meetings with Customer Services and Finance to review invoice queries, monitor all outstanding queries and update relevant departments on those overdue.
Management of finance department complaints investigations (including logging, carrying out the investigations and liaising with the Financial Controller/Continuous Improvement and Quality)
Raise all Manual Invoice and Credit requests for the business including those for Intercompany accounts.
Maintenance and updates of all documents and spreadsheets relating to Query and Manual invoice process. Updating documents where needed and distributing to key stakeholders.
Raising complaints /ad-hoc credit and re-invoices
Produce monthly KPIs on Queries and Manual Invoice Requests raised by the team
Weekly review of outstanding finance department CAPAS and investigations, providing updates to all relevant stakeholders. Paying particular attention to historic and requests which have been “pushed back” to their original requestor.
Provide cover for bank download and cash application function, including cheques
To assist with the review and distribution of e-mails that come into the Credit Control Inbox

Benefits

Comp & perks

27 days, plus bank holidays
Pension Contributions & Life Assurance Scheme
Flexible Benefits Platform with £25/month Company Contribution
Independent Financial advise service
Enhanced Employee Assistance Programme
Shopping discounts with retailers
Recognition scheme & employee of the year awards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Credit ManagementInvoice ProcessingData AnalysisKPI ReportingComplaint Investigation

Soft Skills

Stakeholder CommunicationProblem SolvingAttention to DetailCollaborationMeeting Facilitation