ClickUp

Product Adoption Specialist

• Maintain and expert knowledge of the ClickUp product to provide targeted support to ClickUp users.
• Partner closely with users to understand their goals and blockers. Then translate that information into solutions that allow users to continue to scale in the platform.
• Manage a book of business with a focus on implementations and recurring delivery
• Deliver end-to-end configuration, and optimization of a customer's ClickUp Workspace
• Create roadmaps to ensure our customer's are continuously receiving value.
• Provide initial support for customer inquiries via email or the ClickUp platform.
• Conduct remote training sessions to educate clients on platform functionality, best practices, and configured workflows.
• Maintains expert knowledge of ClickUp's ICPs.
• Provide guidance and mentorship to team mates across the support organization.
• Attainment of team KPIs

Senior Digital Adoption Specialist

Graphics Designer

• Maintain and further elevate ClickUp’s brand aesthetic across all digital touchpoints by conceptualizing, creating, expanding, and updating the visual identity and brand guidelines.
• Design, revise, and update a variety of marketing and advertising materials—including web and social ads, reports, infographics, videos, slides, websites, blogs, 1-pagers, and trade show displays, to support sales, customer success, and marketing objectives.
• Develop and implement systems, templates, and processes that streamline asset creation and improve efficiency.
• Work collaboratively with other designers to ensure a consistent, integrated brand perception and user experience.
• Lead and execute creative projects from concept to final delivery, including taking over and finishing projects started by others.
• Partner with stakeholders across all departments, acting as the creative project owner when needed.
• Present work to stakeholders and leadership, incorporating feedback and driving alignment.
• Mentor junior designers and collaborate with outside agencies as needed.
• Balance multiple projects and shifting priorities in a fast-paced environment.

Senior Graphic Designer

SEO Marketing

• Investigate trends in AI search and LLM behavior and build clear points of view on which shifts matter most for ClickUp.
• Analyze how ClickUp appears across platforms such as ChatGPT, Perplexity, and AI Overviews and highlight the opportunities and surfaces that deserve focus.
• Turn patterns and gaps from AI and search data into clear recommendations, and ship work that improves brand visibility and accuracy.
• Partner with teams such as Content, Community, and the Center of Excellence to show how their work influences answer engines and to support initiatives that serve shared goals.
• Strengthen our site structure, technical health, and content organization so that answer engines interpret our information clearly and consistently.
• Use AI workflow tools to refine structured content outputs so they are accurate, clear, and aligned with how LLMs interpret information, and apply judgment on what to refine or rebuild.
• Challenge assumptions and traditional best practices to surface better tactics for influencing how answer engines interpret ClickUp.
• Help build the systems, tracking methods, and recurring processes that allow us to monitor AI visibility at scale and respond quickly to shifts.

Senior SEO Manager – AI Search, AEO

AI Engineer

• Architect, design, and implement scalable AI platform services that support the deployment, orchestration, and lifecycle management of LLMs and other AI models.
• Apply LLMs and other AI technologies directly to build and enhance ClickUp’s intelligent features, working closely with product and engineering teams to deliver impactful solutions.
• Build and maintain robust APIs and backend systems that enable seamless integration of AI-powered features into ClickUp’s core platform.
• Develop infrastructure for model serving, monitoring, logging, and automated evaluation to ensure high reliability and performance of AI services in production.
• Integrate with multiple LLM providers (e.g., OpenAI, Anthropic, Google) and manage model selection, routing, and fallback strategies for optimal performance and cost.
• Drive the adoption of best practices in AI privacy, security, and compliance, including data anonymization, secure data handling, and regulatory adherence.
• Optimize platform performance, scalability, and cost-efficiency, leveraging cloud-native technologies and distributed systems.
• Stay current with advancements in AI infrastructure, MLOps, and LLM applications, and proactively incorporate relevant innovations into ClickUp’s AI platform.
• Collaborate cross-functionally with product, frontend, and data teams to deliver seamless, reliable, and user-centric AI experiences.

Staff AI Engineer – AI Platform

Data Engineer

• Design, build, and maintain cloud-native data infrastructure using Terraform for IaC.
• Develop and optimize data pipelines leveraging AWS services (Lambda, Fargate, Step Functions, S3, Kinesis, DynamoDB, Aurora, etc.) and Snowflake.
• Implement ELT workflows within dbt in partnership with our Analytics Engineering function
• Build and maintain LLM frameworks, ensuring high-quality and cost effective outputs.
• Automate infrastructure and pipeline deployments with CI/CD best practices.
• Monitor, debug, and improve system performance with strong observability and logging practices.
• Partner with cross-functional teams (analytics, data science, product, engineering) to deliver high-quality data solutions.
• Mentor teammates and contribute to engineering standards, raising the technical bar across the team.

Senior Data Engineer

Data Scientist

• Build advanced recommendation models, such as Next Best Offer systems, leveraging cutting-edge techniques.
• Create and own the end-to-end lifecycle of machine learning models, from data preprocessing and feature engineering to production deployment.
• Design and deploy scalable machine learning architectures that integrate seamlessly into customer-facing applications.
• Continuously evaluate and improve model accuracy, scalability, and computational efficiency.
• Stay up-to-date with the latest advancements in machine learning to ensure best-in-class solutions are applied to business problems.
• Report to the Director of Growth Data Science.
• Work with the Growth Data Science team to drive measurable impact on user engagement and business outcomes.
• Collaborate with cross-functional partners in Product, Engineering, Analytics, and Marketing to deliver data-driven solutions.
• Identify new opportunities to uncover actionable insights from large-scale datasets.
• Grow the effectiveness of the PLG funnel through optimized model performance and personalization.

Senior Data Scientist

Solutions Engineer

• Partner with sales and success to deliver technical presentations that explain our products and integrations for prospective and current clients.
• Design, develop, deploy and manage customer-specific proof of value (PoV) projects.
• Build custom reports and dynamic dashboards for prospective clients' management teams.
• Assist with the functional and technical elements of RFPs.
• Stay current on new feature releases and maintain updated demo spaces for sales.

Senior Solutions Engineer

Growth Marketing

• Uncover growth & monetization opportunities by applying evidence-based thinking across quantitative data, competitive intelligence, and qualitative insights.
• Evaluate product experiences to identify friction points and adoption opportunities, guided by product instincts and customer empathy.
• Conduct quantitative analyses to surface key insights and answer critical business questions.
• Partner closely with product, design, research, marketing, and executive leadership to refine pricing strategies, improve product experiences, and plan product launches.
• Conduct competitive analysis to track market trends and stay ahead of industry shifts.
• Monitor AI unit costs and SaaS financial metrics of key product offerings.
• Run customer research through surveys, user interviews, and A/B tests to inform pricing hypotheses.

Senior Pricing & Growth Analyst

Full-stack Engineer

• Design, build, and maintain internal tools and comprehensive frameworks supporting unit, integration, API, and UI testing using modern approaches with Jest, Locust, Flutter (iOS & Android) and Playwright
• Implement containerized, reproducible test environments using Docker and CI/CD pipelines to support local and large-scale execution
• Contribute to integration testing strategies for inter-service validation and shared dependencies
• Architect and evolve the load, scale, and performance testing systems used to understand the limits of our system, verify system resilience and protect our critical user journeys
• Build data-generation pipelines to create realistic workloads and performance test scenarios
• Use APM tools (Datadog RUM, APM, DBM preferred) for build-over-build monitoring and troubleshooting
• Evaluate and implement AI-driven tools for automated test generation and maintenance
• Integrate self-healing, intelligent failure analysis, and test recommendations into CI pipelines
• Partner with teams to adopt the tools and frameworks built by Test Infrastructure, with a shift-left strategy in mind
• Champion best practices around metrics-based test infrastructure observability and monitoring
• Mentor teammates on software architecture and design patterns

Staff Software Engineer, Test Infrastructure

Support Engineer

• Provide exceptional technical support on the ClickUp platform.
• Perform extensive troubleshooting and testing for our customer base.
• Drive product change and improvement through detailed filings of bug and enhancement reports to help customers and make ClickUp the leading productivity platform.
• Help our team grow by 1% daily by contributing to our support documentation and helping colleagues through internal communication tools.
• Own the customer experience - striving towards delivering the best possible experience with the least effort.
• Contribute to the improvement of team processes and client-facing support documentation.
• Collaborate with colleagues at all levels throughout the organization to find the answer you need.
• Interacting with clients primarily via cases and email using exemplary communication skills.
• Collaborate closely with our Engineering and Developer teams to drive solutions when the product does not work as intended. This includes exemplary and concise written reproduction steps, collection of HAR files, and/or videos of defect reproduction, as well as any other notable information that can help them pinpoint the cause.

Technical Support Specialist

Software Engineer

• Lead, mentor, and manage 2+ engineering teams, ensuring high morale, strong execution, and technical excellence
• Drive the velocity of feature development while maintaining quality, reliability, and performance in your ownership area
• Oversee hiring, onboarding, and professional development for your teams
• Balance operational urgency handling incidents and driving resolution with long-term technical strategy
• Foster a culture of accountability, continuous improvement, and innovation
• Collaborate cross-functionally with Product, Design, and other stakeholders to deliver on company priorities
• Identify and remove obstacles to team success, ensuring healthy, autonomous teams that require minimal oversight
• Champion ClickUp’s mission to unify productivity tools and shape the future of work

Senior Director of Engineering

• Build features and systems with attention to detail and performance.
• Own end-to-end development, from conception to production.
• Engineer not only solutions but also tools to understand the problem.
• Work closely with cross-functional stakeholders to deliver a world-class product.
• Identify and implement improvements to our existing systems.
• Help establish a fun, fulfilling, world-class engineering culture.

Senior Mobile Engineer

Product Designer

• Conduct user research to gain deep insights into user behaviors, pain points, and needs in the collaboration space.
• Collaborate with cross-functional teams, including product managers, engineers, and researchers, to define product strategy and roadmap for the collaboration experience.
• Create wireframes, prototypes, and high-fidelity designs that effectively communicate design concepts and interaction models.
• Conduct usability testing and gather feedback from users to iterate and improve designs.
• Work closely with front-end developers to ensure the design vision is implemented to the highest standard.

Senior Product Designer

Technical Account Manager

• Act as a strategic partner and trusted advisor to customers, blending strong relationship management with a deep understanding of ClickUp’s platform.
• Develop success plans, guide onboarding and adoption, and ensure stakeholders see continuous value throughout their lifecycle.
• Proactively manage user adoption, stakeholder alignment, and account health to promote long-term success, retention, and growth opportunities.
• Collaborate with customers to identify critical business processes, map to scalable solutions, and drive efficiency through ongoing refinement and performance insights.
• Empower customers to leverage emerging features and technologies, including AI and automation, to enhance productivity and streamline operations.
• Monitor seat utilization, adoption trends, and Champion/Stakeholder engagement.

Senior Digital Adoption Specialist

Senior Graphic Designer

Senior SEO Manager – AI Search, AEO

Staff AI Engineer – AI Platform

Senior Data Engineer

Senior Data Scientist

Senior Solutions Engineer

Senior Pricing & Growth Analyst

Staff Software Engineer, Test Infrastructure

Technical Support Specialist

Senior Director of Engineering

Senior Mobile Engineer

Senior Product Designer

Senior Mobile Engineer

Senior Technical Account Manager – Strategic Services