ClickUp

Operations

• Identify operational bottlenecks and design scalable solutions by utilizing a mix of process improvements, automation, and AI-driven tools to revolutionize our critical business processes and increase team productivity
• Extract key business insights from qualitative and quantitative data, identify risks and opportunities and create programs to mitigate long-term issues and drive more revenue and higher customer retention
• Promote a culture and methodology for rapid innovation and experimentation across playbooks to drive customer retention and expansion outcomes via the support experience
• Drive the adoption of new tools and processes, including AI and automation platforms, to drive productivity
• Synthesize the customer support experience and overall trends to drive cross-functional alignment with teams including Sales, Product & Engineering, Customer Success, and Finance
• Lead and execute strategic initiatives to optimize and transform customer experience and internal collaboration processes
• Drive annual planning, budgeting, capacity modeling, forecasting, and monthly/quarterly business review functions

Senior Manager, CX Operations

Customer Support

• Develop and execute the vision and strategy for our Digital Adoption program.
• Lead, mentor, and inspire a high-performing global team of managers and specialists.
• Establish and track KPIs to measure team performance and customer success.
• Partner with GTM teams to design and continuously improve support services that reinforce customer health and deliver measurable value.
• Identify and drive initiatives that help customers maximize the value of ClickUp through effective onboarding, adoption, and engagement programs.
• Collaborate with Marketing and Lifecycle teams to build timely, targeted engagements that support product campaigns and drive customer adoption.
• Analyze customer engagement data to identify trends and opportunities for proactive support campaigns.
• Define and communicate proactive support standards, frameworks, and success metrics across the organization.
• Build excellence and scalability through an AI-first approach to operations and processes.
• Optimize tools and workflows to improve efficiency and enable high-quality scaling.
• Foster a culture of operational rigor and precision at scale.

Director, Customer Experience

Account Executive

• Drive net new business by proactively identifying, engaging, and converting high-value Enterprise and Strategic prospects into customers.
• Develop and execute strategies to penetrate new accounts, build strong relationships with key decision makers, and create tailored solutions that address complex business needs.
• Consistently exceed pipeline and sales targets by generating new opportunities through outbound prospecting, networking, and leveraging marketing-qualified leads.
• Lead expansion efforts within existing Enterprise accounts by uncovering additional use cases, identifying upsell and cross-sell opportunities, and driving adoption across multiple business units.
• Deliver compelling presentations and product demonstrations to both new prospects and current customers, effectively communicating value and ROI.
• Collaborate closely with Growth, Marketing, and Customer Success teams to optimize lead generation, accelerate sales cycles, and maximize expansion revenue.
• Analyze customer segments and market trends to identify new business opportunities and continuously improve the quality of the sales pipeline, with a strong focus on both acquisition and expansion.

Enterprise Account Executive

Technical Account Manager

• Support lite onboarding and implementation of ClickUp.
• Guide customers through foundational setup and enablement, while promoting ClickUp best-practices.
• Monitor seat utilization, adoption trends, and Champion/Stakeholder engagement.
• Build and execute simple adoption plans and account reviews to maintain or improve health.
• Identify risks early and build recovery plans in partnership with the account team. Escalating to leadership for ownership if the risks become complex.
• Deliver ongoing enablement, ensuring customers continue to mature with the platform.
• Conduct templatized Intake → Execution → Reporting (IER) cycles for key workflows.
• Run discovery sessions to map current-state vs. future-state processes.
• Drive adoption of ClickUp AI and deploy simple Agents tied to customer use cases.
• Provide training on AI and automation best practices.
• Serve as the partner to small sales assisted accounts, connecting adoption to business value.
• Discover upsell opportunities through templated playbooks and pass off those opportunities to sales who will own the lead and upsell.
• Partner with account teams to maintain alignment between delivery and success.

Associate Technical Account Manager

Consultant

• Collaborate with customers to understand their business processes and goals in order to develop requirements that will inform the integration design.
• Develop and implement technical solutions that meet customer requirements and add to a delightful user experience within ClickUp.
• Act as a solo project manager to lead integration projects end-to-end, in addition to working as a critical member of a larger consulting team on enterprise engagements.
• Manage a book of important customers simultaneously, ensuring high-quality service and adherence to deadlines.
• Contribute to internal initiatives to improve methodologies and tools, with an emphasis on using AI to maximize team efficiency.
• Navigate complex technical environments and adapt swiftly to changes.
• Foster strong relationships with customers and colleagues.

Integrations Services Consultant

Solutions Engineer

• Lead structured discovery sessions and workshops with business, technical, and executive stakeholders to understand workflows, systems, constraints, success metrics, and AI readiness
• Document current state processes, decision points, and handoffs, identifying where ClickUp and AI Agents can support customer requirements and improve execution
• Map system touchpoints, integrations, and data dependencies required to support reliable AI-powered workflows and agent context
• Design ClickUp solution architectures that combine workflows, automations, integrations, and AI Agents to support customer business objectives
• Configure and validate workflows, automations, data synchronization, and agent behaviors to ensure solutions are scalable, governable, and aligned to real operating models
• Build prototypes and demo environments that showcase AI-assisted workflows in realistic customer scenarios
• Quantify value and develop business cases highlighting efficiency gains, cycle time reduction, cost avoidance, and tool consolidation enabled by AI-powered workflows
• Author and own Statements of Work, including scope, phases, deliverables, success criteria, assumptions, risks, dependencies, and commercial structure
• Partner with Account Executives and delivery teams on resource planning and sequencing to ensure AI Agent implementations are realistic, achievable, and clearly understood

Staff Solutions Consultant

• Drive net new business by proactively identifying, engaging, and converting high-value Enterprise and Strategic prospects into customers
• Develop and execute strategies to penetrate new accounts, build strong relationships with key decision makers, and create tailored solutions that address complex business needs
• Consistently exceed pipeline and sales targets by generating new opportunities through outbound prospecting, networking, and leveraging marketing-qualified leads
• Lead expansion efforts within existing Enterprise accounts by uncovering additional use cases, identifying upsell and cross-sell opportunities, and driving adoption across multiple business units
• Deliver compelling presentations and product demonstrations to both new prospects and current customers, effectively communicating value and ROI
• Collaborate closely with Growth, Marketing, and Customer Success teams to optimize lead generation, accelerate sales cycles, and maximize expansion revenue
• Analyze customer segments and market trends to identify new business opportunities and continuously improve the quality of the sales pipeline, with a strong focus on both acquisition and expansion

Frontend Engineer

• Build features in Angular 2+ while collaborating with designers, engineers, and product
• Architect efficient and reusable front-end code that drive the ClickUp user experience
• Manage individual project priorities, deadlines and deliverables
• Identify and resolve performance and scalability issues
• Build and maintain unit and integration tests
• Fixing bugs fast and finding robust solutions to tackle hard problems
• Follow established practices for maintaining state inside ClickUp

Staff Frontend Engineer

Sales Development Rep

• Engage with our free user base to identify new opportunities for paid accounts.
• Run effective outbound prospecting campaigns including cold-calls, cold emails, and social touches.
• Qualify inbound leads by introducing ClickUp.
• Represent our brand to customers at the start of their research journey.
• Schedule appointments and demos for new logo acquisition and expansion across the existing customer base.
• Serve as a product specialist on ClickUp products and services.
• Comfortable working a hybrid position in San Diego, CA or Dallas Fort Worth, Texas.

Sales Development Representative

• Build product features in Angular 2+ and React in partnership with designers, product managers, and engineers
• Architect efficient, reusable frontend code that powers the ClickUp user experience
• Collaborate closely with backend and integrations teams to deliver end-to-end features
• Work with QA to ensure strong test coverage and high product quality across edge cases
• Identify and resolve performance, scalability, and usability issues
• Build and maintain unit and integration tests
• Fix bugs quickly and deliver durable solutions to complex product challenges
• Follow established frontend architecture and state management patterns across the app
• Manage project priorities, deadlines, and deliverables in a fast-paced environment

Senior Frontend Engineer

Social Media Manager

• Own brand socials and executive content end to end
• Use AI tools daily for faster workflows
• Post daily across brand pages
• Concept, script, shoot, edit, design, and publish content
• Write social posts for ClickUp executives
• Assess ClickUp's current social presence and identify gaps
• Hypothesize and iterate content formats
• Build a library of repeatable content formats
• Compress time from trending moment to live post
• Engage in comment threads with witty remarks.

Senior Manager, CX Operations

Director, Customer Experience

Enterprise Account Executive

Associate Technical Account Manager

Integrations Services Consultant

Staff Solutions Consultant

Enterprise Account Executive

Staff Frontend Engineer

Sales Development Representative

Sales Development Representative

Senior Frontend Engineer

Enterprise Account Executive

Enterprise Account Executive

Enterprise Account Executive

Senior Social Media Manager