Clicksign

Customer Success Manager

• Develop and manage communication journeys and automation flows focused on acquisition and relationship building for enterprise customers.
• Create, maintain, and optimize the marketing and relationship email send calendar.
• Plan and execute A/B tests (essential!) to maximize open, click and conversion rates.
• Implement and optimize multichannel communications: email, chatbots, push, WhatsApp and in-app messages.
• Use data and metrics to generate send intelligence, identifying opportunities for continuous improvement.
• Analyze metrics and generate reports in HubSpot to track the impact of initiatives.
• Strategically segment contact databases to increase campaign relevance.
• Ensure consistency of Clicksign's tone of voice across all touchpoints.
• Collaborate with Marketing, Sales and Customer Success teams to align objectives and integrate strategies.

CRM Specialist

Threat Intelligence Specialist

• Event Structure and Governance: Design, map, and maintain the product event architecture (tracking plan), ensuring consistency, reliability, and governance of behavioral data.
• User Lifecycle Analysis: Conduct exploratory and diagnostic analyses focused on conversion funnels, engagement, new feature usage behavior, activation, and retention (cohorts).
• Dashboard Creation: Build and maintain automated dashboards and performance reports to provide clear, reliable visibility into product metrics.
• Data Integration: Combine event and navigation data with business information such as plans, segments, account age, churn, and revenue (SaaS metrics).
• Strategic Collaboration: Work collaboratively with Product teams (PMs), Design (UX/UI), Engineering, and leadership to prioritize problems and identify opportunities to improve the customer journey.
• Data Culture: Support the evolution from a fragmented or reactive analytics culture to a model focused on diagnostic and predictive analyses and experimentation.

Product Intelligence Analyst

Analytics Engineer

• Development and execution of data transformation models (ETL/ELT) to produce strategic business metrics.
• Join the Clicksign Data team, acting as the bridge between Data Engineers and Data Analysts.
• Implement automated tests to continuously maintain data reliability.
• Create clear and concise documentation to ensure data consumers' autonomy and support team scalability.
• Serve as a reference for validating models and analyses produced by peers.

Senior Analytics Engineer

• Develop relationships within assigned accounts across all lines of business;
• Contribute to customer success throughout the customer lifecycle by proactively engaging with Clicksign teams, identifying expansion opportunities and reducing churn risk;
• Monitor and support customer satisfaction, metrics, engagement, and retention across the customer portfolio using available tools, proposing improvement actions when necessary;
• Recommend and drive continuous improvement initiatives to enhance product adoption and the overall customer experience, interacting with and sharing insights with Clicksign’s Solutions and Product teams;
• Follow up on and record customer requests through the company's official communication channels;
• Drive adoption of our solutions and services by presenting best practices and designing actions that aim to achieve the customer’s desired outcomes;
• Manage the performance of high-complexity customers in the use of products and services, monitoring customer success criteria and anticipating potential issues;
• Create and present reports tracking the customer's key indicators when required.

Customer Success Analyst, People with Disabilities – PWD

Backend Engineer

• Ensure our customers have a smooth, intuitive, and pleasant user experience.
• Develop and maintain web applications using Vue.js, Nuxt.js, and TypeScript;
• Collaborate with designers and back-end developers to create dynamic, responsive user interfaces;
• Write clean, scalable, and well-documented code;
• Ensure compatibility across different browsers and devices;
• Evolve Clicksign's core product by integrating new features with a focus on quality and scalability.
• Write clean, efficient, and well-organized code, applying development best practices.
• Plan and execute automated tests (unit and integration) to ensure system stability.
• Actively collaborate with other teams, promoting knowledge sharing and continuous improvement.
• Explore and apply Artificial Intelligence solutions whenever they make sense for the business.

Backend or Frontend Developer – Affirmative Hiring for People with Disabilities

Product Marketing

• Conduct quantitative and qualitative market analyses, including emerging trends, competitors, customer behavior, and metrics such as adoption rates, churn, trial-to-paid conversion, and industry benchmarks (e.g., growth of the electronic signature subscription market).
• Define the ICP (Ideal Customer Profile), map the customer journey, and identify friction points or opportunities to optimize retention and satisfaction.
• Develop strategic positioning frameworks and value propositions, translating complex technical features (such as APIs and integrations) into tangible, measurable benefits.
• Lead product launch planning and execution, coordinating timelines, resources, and success metrics to maximize impact.
• Use data analysis tools to extract actionable insights and propose strategic adjustments aligned with business objectives.
• Map direct and indirect competitors, analyzing pricing strategies, positioning, market gaps, and disruptive threats.
• Collaborate with product, sales, and customer success teams to align on revenue, adoption, and expansion goals, fostering cross-functional synergies.
• Act as the “voice of the customer” in product planning, prioritizing features based on feedback and usage data to drive innovation.
• Conduct customer interviews and research to identify churn drivers, upsell opportunities, and qualitative insights that inform continuous improvements.
• Manage internal product communications, including training, updates, and enablement materials for sales and support teams, ensuring message consistency.
• Lead internal and external stakeholder management, aligning expectations, facilitating cross-functional meetings, and resolving conflicts.

Product Marketing Specialist, PMM

Human Resources

• Agent Architecture: Develop and implement AI agents for day-to-day tasks such as candidate screening, automated onboarding, internal employee support, benefits management, and internal surveys.
• Flow Orchestration: Design automated workflows across key HR tools, connecting platforms such as Slack, Airtable, Gupy, ADP, and other systems within the internal ecosystem.
• Applied Generative AI: Create frameworks, prompts, and intelligent flows to assist the HR team in activities such as performance reviews, job descriptions, communications, and operational analyses.
• Data Culture: Organize and structure people data to support more strategic decisions, tracking metrics, trends, and opportunities through People Analytics.
• Mentoring and Spreading an AI-First Culture: Mentor and enable the HR team to use automations and artificial intelligence, promoting a culture focused on innovation, efficiency, continuous improvement, and data-driven decision making.

HR Tech Architect

Analyst

• Develop AI agents, assistants, bots and automations applied to Customer Success processes.
• Support the mapping of AI use opportunities in routines such as onboarding, engagement, renewals, risk analysis, estimates/forecasting and decision support.
• Work together with CS teams to enable practical, secure and business-aligned applications.
• Build, maintain and evolve automations that support operational workflows and the scalability of the area.
• Use n8n as the primary tool for maintaining, improving and expanding implemented AI solutions.
• Use Python to extend existing solutions, develop new automations and create new AI applications.
• Integrate solutions via APIs and automated flows, ensuring stability, traceability and alignment with business processes.
• Perform maintenance, operational monitoring and continuous improvement of already implemented AI Agents.
• Ensure the sustainment of production AIs by monitoring operation, stability, business alignment and opportunities for improvement.
• Support balancing the roadmap between operations, enhancement of existing deliverables and development of new initiatives.
• Participate in CS Ops rituals to understand operational pain points, gather requirements and support the construction of viable solutions.
• Ensure governance best practices, data quality, traceability and documentation of the applied solutions.

Automation and AI Agents Analyst – Senior

Security Engineer

• Implement and evolve security controls in cloud environments, ensuring adherence to best practices and industry standards.
• Manage identity and access (IAM), including defining roles, policies, Service Control Policies (SCPs), and secure access controls.
• Work with security posture tools (e.g., Config, Security Hub) for monitoring, detection, and remediation of risks.
• Support hardening initiatives for cloud infrastructure and Kubernetes (RBAC, network policies, admission controllers).
• Define and implement image governance (base images, vulnerability scanners, CVE policies).
• Participate in audit and compliance processes, ensuring adherence to regulations and internal controls.
• Collaborate on defining cloud architecture standards and guardrails with a security focus.
• Work with the team on risk mitigation plans (WAR) and security incident response.
• Support FinOps initiatives, balancing security and cost efficiency.
• Automate security controls and processes using IaC and CI/CD pipelines.

Cloud Security Engineer

• Development and evolution of the core product, using Ruby on Rails or Go to implement innovative features that add value to the solution.
• Writing high-quality code and implementing AI solutions, ensuring quality through best practices, clean code, and integration of models that optimize our processes.
• Team collaboration and technical leadership, working alongside multidisciplinary teams to promote a culture of knowledge sharing and continuous improvement.

Senior Backend Developer, Ruby on Rails/Go

Customer Retention Specialist

• Work directly with customers who have indicated an intention to cancel, conducting retention conversations and churn reversal.
• Quickly diagnose the root cause of cancellation: usage, perceived value, competition, budget, or product dissatisfaction.
• Apply save (win-back) playbooks appropriate to the customer's profile and timing.
• Monitor consumption indicators (% of documents, feature adoption, cohort metrics) to identify at-risk customers before formal cancellation.
• Execute proactive engagement actions: calls, activation checklists, targeted campaigns, and consultative meetings.
• Provide quick trainings and practical enablement for low-engagement customers.
• Log usage diagnostics and churn reasons in the CRM (HubSpot) and propose improvement actions.
• Support expansion of usage into new internal areas of the customer (HR, Legal, Sales, etc.) as part of the retention strategy.
• Contribute to the creation of educational content and follow-up communications.
• Work with customer clusters, balancing scale with personalization.

Customer Retention Analyst

Systems Engineer

• Design and evolve resilient architectures for our large-scale systems;
• Ensure our infrastructure keeps pace with business growth.

Systems Architect

Product Manager

• Acquisition Strategy: Collaborate with Media, SEO, CRO, and Creative teams to ensure attracted traffic matches the Ideal Customer Profile (ICP) and has a high propensity to convert.
• Funnel Optimization (Trial-to-Paid): Identify bottlenecks in the user journey, from landing pages to the product's "Aha! Moment."
• Collaboration with a Multidisciplinary Squad: Orchestrate a robust team composed of a product lead, developers (front-end/back-end), product designers, data analysts, marketing specialists, and growth ops to execute an aggressive experimentation roadmap.
• Experimentation Culture: Maintain a continuous cycle of hypothesis generation, prioritization, execution, and analysis of A/B tests, ensuring learnings are documented and scaled.
• Business Acumen: Analyze business metrics to ensure user growth is sustainable and profitable for the SaaS model.

Growth Product Manager

• Create and communicate an inspiring product vision and a clear, data-driven product strategy.
• Motivate, align, and orchestrate teams of Product Managers, Product Designers, Engineers, and other necessary disciplines, ensuring autonomy and fostering high performance.
• Define the critical problems to be solved and the business outcomes to be achieved.
• Implement mechanisms to collect and analyze data, customer interactions, market trends, and emerging technologies, turning insights into strategic actions.
• Distribute strategic challenges across the Value Stream teams, fostering autonomy so they can propose the best solutions.
• Evangelize the business and product vision, strategy, and ways of working across the organization.
• Build and refine product strategy processes, ensuring Clicksign stays ahead of the market.
• Lead difficult decision-making regarding product focus and delivery prioritization based on data and insights.
• Act as a mentor and coach for team members who work with you.

Product Leader, Value Stream Leader

AI Engineer

• Desenvolver aplicações baseadas em LLMs para análise e processamento de dados não estruturados.
• Construir pipelines de processamento de documentos (ingestão, parsing, chunking e transformação).
• Implementar soluções de RAG (Retrieval-Augmented Generation) com foco em qualidade e performance.
• Desenvolver e evoluir APIs e serviços backend para aplicações de IA.
• Automatizar workflows utilizando agentes e/ou pipelines determinísticos.
• Trabalhar com dados reais, lidando com inconsistências e edge cases.
• Colaborar com times de produto e design na construção de soluções aplicadas.