Clicksign

Security Engineer

• Assess technical vulnerabilities and propose solutions to improve the security of our platform, working in our stack (Ruby, Go, and PHP) and developing security fixes on AWS/Lambda.
• Quickly assess development queue demands, reducing the AppSec bottleneck and unblocking Engineering deliveries.
• Actively propose and implement fixes in code, going beyond merely reporting findings.
• Conduct threat modeling and apply secure-by-design principles to product initiatives.
• Create guardrails, tooling, and automations that make the secure path the default for Engineering teams.
• Integrate and tune security tools in the CI/CD pipeline (SAST, SCA, and secret scanning), keeping noise and false positives low.

AppSec Specialist, Application Security

Director

• Define and execute the Technology strategy, ensuring a modern, scalable, resilient platform ready to support the company's growth.
• Develop and empower Technology leadership, building successors and creating an organization capable of scaling sustainably.
• Attract, develop and retain talent, strengthening a high-performance culture of autonomy, collaboration and continuous learning.
• Lead the company's evolution to an AI-first organization, incorporating artificial intelligence into products, processes and the software development lifecycle.
• Ensure alignment between Technology, Product and Business, turning strategy into consistent execution and value generation for customers and the company.
• Promote technical excellence through modern practices in architecture, software development, Platform Engineering, DevSecOps, SRE, observability and Continuous Delivery.
• Manage Technology as a portfolio of investments, balancing innovation, platform evolution, technical debt, security, reliability and operational efficiency.
• Manage budget, infrastructure and strategic investment decisions, seeking the best balance between cost, innovation and growth.

Director of Technology

Operations

• Act as a bridge between CS, Data, RevOps, Support and Operations teams to ensure operational efficiency and provide strategic insights.
• Develop and maintain dashboards, reports and analyses in HubSpot to guide Customer Success actions.
• Write and manage advanced queries in SQL Server for extracting and analyzing customer data in the Amazon QuickSuite environment.
• Develop and maintain automations in HubSpot, as well as CRM dashboards and reports.
• Support the collection, processing and visualization of operational and revenue data.
• Use management tools such as Jira and Confluence to document and track processes, workflows and requests.
• Participate in agile ceremonies and collaborate on continuous improvement of CS operations.

Technical Consultant – CSOps

Analyst

• Reconcile and analyze the accounts receivable ledger, ensuring consistency between source systems (sales/billing) and the accounting records, which directly supports the reliability of the company’s financial information.
• Calculate, reconcile and analyze other balance sheet and income statement (P&L) accounts, working in partnership with Finance, Controllership and other relevant teams.
• Support monthly accounting close processes, focusing on continuous improvement of controls and reduction of discrepancies.

Accounting Analyst

Revenue Operations

• **Desenvolvimento Interno & MVPs:** Projetar, construir e manter ferramentas internas, aplicações de apoio e MVPs focados em otimizar a experiência do parceiro (onboarding, enablement e gestão de carteira).
• **Engenharia de Automações:** Criar, monitorar e evoluir fluxos automatizados complexos (usando n8n, Make ou similares) para registro de oportunidades, roteamento de leads, atribuição de deals e governança do canal.
• **Arquitetura de Comissionamento:** Desenvolver e gerenciar a lógica técnica, motores de cálculo e automações para o processamento e acompanhamento de comissões de parceiros.
• **Integrações de Sistemas:** Garantir que o stack de ferramentas de Parcerias converse perfeitamente com o CRM (HubSpot), sistemas internos e plataformas de dados via APIs REST e Webhooks.
• **Playbooks & Governança:** Traduzir regras de negócio complexas em processos técnicos estruturados, documentando fluxos de dados e arquiteturas para garantir a manutenibilidade do ecossistema.
• **Cultura de Experimentos:** Apoiar iniciativas de Growth, co-marketing e retenção de parceiros através da implementação técnica de experimentos multicanal e trackeamento de dados.

Especialista em RevOps Engineering – Partner Operations

General

• Develop relationships within assigned accounts across all lines of business;
• Contribute to customer success throughout the customer lifecycle by proactively engaging with Clicksign teams, identifying expansion opportunities and reducing churn risk;
• Monitor and support customer satisfaction, engagement, retention and related metrics for the customer portfolio using available tools, proposing improvement actions when necessary;
• Propose and implement continuous improvement initiatives to enhance product experience and adoption, collaborating with Clicksign Solutions and Product teams and sharing insights;
• Follow up on and document customer requests through the official communication channels;
• Maximize adoption of our solutions and services by presenting best practices and designing initiatives aimed at achieving the customer’s desired outcomes;
• Manage performance for complex customers in their use of products and services, tracking customer success criteria and anticipating potential issues;
• Prepare and present monitoring reports on key customer indicators when needed.

Specialist in Portfolio Management and Expansion

Data Scientist

• Own the company’s Product Analytics platform (PostHog), ensuring its evolution, governance and adoption by teams.
• Define, document and evolve the product tracking plan.
• Define taxonomy, naming conventions and standards for product events.
• Ensure the quality, consistency and reliability of behavioral data.
• Collaborate with Product and Engineering to define and implement product events.
• Validate implementations, identify inconsistencies and monitor corrections.
• Monitor platform usage, event-related costs and optimization opportunities.
• Perform analyses of user behavior, funnels, activation, retention, feature adoption and navigation journeys.
• Build dashboards and analyses to support Product decisions.
• Cross behavioral data with business metrics such as revenue, churn, plans, segments and platform usage.
• Support PMs in defining success metrics and experimentation hypotheses.
• Participate in the definition, monitoring and analysis of A/B tests and continuous user-experience improvement initiatives.
• Serve as an internal reference for Product Analytics.
• Support PMs, Designers and Engineering in adopting best practices for instrumentation and analysis.
• Create documentation, standards and materials that raise the organization’s analytical maturity.

Product Analytics Lead

• Structure operational playbooks that support channel growth.
• Ensure governance and standardization in partner operations.
• Define and manage the complete partner journey: prospecting, onboarding, enablement, activation and growth.
• Create processes that accelerate partner activation.
• Develop materials, training and documentation for enablement.
• Implement and administer tools such as CRM, PRM (Partner Relationship Management) and integration platforms.
• Create automated workflows for opportunity logging, lead management, deal tracking and commission processing.
• Integrate channel data with sales and marketing teams.
• Work with product and engineering teams to produce documentation, workflows and support for integrations.
• Build co-selling and co-marketing processes.
• Monitor the performance of experiments and campaigns and implement automation, focusing on efficiency in customer retention and expansion.
• Develop a calculation and tracking tool for partner commission payments.

Partner Operations Specialist, Partner Ops

Project Manager

• Planejar e acompanhar cronogramas, roadmaps e marcos do projeto, garantindo o cumprimento de prazos.
• Construir e manter follow-ups executivos, consolidando status, principais entregas, riscos, dependências, trade-offs e oportunidades.
• Acompanhar a visão financeira do projeto, apoiando o controle e monitoramento dos investimentos.
• Identificar e acompanhar quick wins e iniciativas de alto impacto.
• Facilitar cerimônias, remover impedimentos e conduzir discussões estratégicas e operacionais para garantir o avanço das entregas.
• Atuar de forma próxima e colaborativa com times técnicos e áreas de negócio, promovendo alinhamento, engajamento e suporte à tomada de decisão.
• Garantir a comunicação efetiva entre todas as partes envolvidas, assegurando transparência sobre o andamento das iniciativas e seus resultados.

Gerente de Projetos – Tecnologia

• Support the Revenue Operations routine, ensuring visibility, consistency and efficiency in the metrics, analyses and cadences that connect Revenue Operations (CSOps), Pricing, Product Marketing, Finance and Data.
• Work with a revenue-focused perspective on the customer base, analyzing MRR, ARR, ACV, expansion opportunities, contraction, financial churn, NRR, GRR, retention (net and gross).
• Identify revenue risk patterns, such as financial churn, contraction, downgrades, reductions in MRR/ARR, delinquency, poor renewal performance or loss of financial potential.
• Identify revenue growth and leverage opportunities, including upsell, cross-sell, contractual expansion, higher average deal size and revenue recovery.
• Generate actionable insights for the Customer Success team and CSOps leadership, supporting account prioritization, goal tracking and action plans aimed at retention and expansion.
• Track Customer Success performance goals related to expansions, contractions, financial churn, NRR, GRR, ACV and ARR.
• Build revenue analyses by segments, cohorts, plans, customer size and contract profiles, identifying financial risks, expansion opportunities and drivers of growth, loss or contraction.
• Support Revenue Intelligence initiatives, including financial cohort analyses, revenue forecasting, growth scenarios, cash flow impact and predictability of future revenue.
• Build, maintain and evolve dashboards and reports for revenue performance, funnel, pipeline, forecast, financial churn, expansion, contraction, NRR, GRR, ACV, ARR and productivity.
• Extract, query and analyze large volumes of data using SQL, HubSpot and spreadsheets to produce Revenue analyses.
• Work in partnership with Ops/Data teams to ensure data quality, consistency and reliability of the datasets and metrics used by the Revenue area.
• Support revenue management rituals such as pipeline reviews, goal performance analysis, churn reviews, expansion analysis, QBRs and indicator follow-up meetings.
• Identify opportunities to improve analyses, metrics, dashboards and follow-up cadences, translating revenue data into practical recommendations to drive revenue in Customer Success.

Revenue Operations Analyst

Systems Engineer

• Sua principal responsabilidade será projetar e evoluir arquiteturas resilientes para nossos sistemas de larga escala, garantindo que nossa infraestrutura acompanhe o crescimento do negócio.

Arquiteto(a) de Sistemas – Especialista

AI Engineer

• Serve as the technical reference for AI initiatives, guiding architectural decisions, implementation and the evolution of solutions.
• Mentor developers, promoting best practices, conducting solution reviews and supporting the team's technical growth.
• Design and evolve architectures for AI-based solutions, including LLMs, agents, RAG, integrations, asynchronous processing and caching.
• AI in production: technically lead the delivery, operation, monitoring, troubleshooting and continuous improvement of AI solutions in production environments.
• Build and enhance pipelines, automations and engineering practices for development, evaluation, deployment and monitoring of AI applications.
• Define technical standards related to code quality, security, observability, documentation and maintainability of solutions.
• Evaluate AI tools, frameworks and approaches to recommend the best technical paths for the company's context.
• Collaborate with Product, Data, Security and other teams to ensure technical feasibility and business impact of solutions.
• Contribute hands-on to solution development, standards definition and problem resolution.

AI Tech Lead

Customer Success Manager

• Develop relationships within the assigned accounts across all lines of business;
• Contribute to customer success throughout the customer lifecycle by proactively engaging with Clicksign teams, identifying expansion opportunities and reducing churn risk;
• Monitor and support customer satisfaction, engagement, retention and related metrics for the customer portfolio using available tools, proposing improvement actions when necessary;
• Propose and contribute to continuous improvement initiatives to enhance product adoption and the customer experience, sharing insights with Clicksign Solutions and Product teams;
• Follow up on and record customer requests through the company's official communication channels;
• Maximize the use of our solutions and/or services by presenting best practices and designing initiatives that aim to achieve the customer's desired outcomes;
• Manage performance for customers with high complexity in the use of products and services, tracking customer success criteria and anticipating potential issues;
• Create and present reports tracking the client's key indicators when required.

Customer Success Specialist – Commercial Focus

• Develop and manage communication journeys and automation flows focused on acquisition and relationship building for enterprise customers.
• Create, maintain, and optimize the marketing and relationship email send calendar.
• Plan and execute A/B tests (essential!) to maximize open, click and conversion rates.
• Implement and optimize multichannel communications: email, chatbots, push, WhatsApp and in-app messages.
• Use data and metrics to generate send intelligence, identifying opportunities for continuous improvement.
• Analyze metrics and generate reports in HubSpot to track the impact of initiatives.
• Strategically segment contact databases to increase campaign relevance.
• Ensure consistency of Clicksign's tone of voice across all touchpoints.
• Collaborate with Marketing, Sales and Customer Success teams to align objectives and integrate strategies.

CRM Specialist

Threat Intelligence Specialist

• Event Structure and Governance: Design, map, and maintain the product event architecture (tracking plan), ensuring consistency, reliability, and governance of behavioral data.
• User Lifecycle Analysis: Conduct exploratory and diagnostic analyses focused on conversion funnels, engagement, new feature usage behavior, activation, and retention (cohorts).
• Dashboard Creation: Build and maintain automated dashboards and performance reports to provide clear, reliable visibility into product metrics.
• Data Integration: Combine event and navigation data with business information such as plans, segments, account age, churn, and revenue (SaaS metrics).
• Strategic Collaboration: Work collaboratively with Product teams (PMs), Design (UX/UI), Engineering, and leadership to prioritize problems and identify opportunities to improve the customer journey.
• Data Culture: Support the evolution from a fragmented or reactive analytics culture to a model focused on diagnostic and predictive analyses and experimentation.