Clicksign

Full-stack Engineer

• Design, develop and maintain APIs, services and interfaces that support the entire acquisition flow (landing pages, sign-up, login, trial and onboarding).
• Build server-side and front-end logic to support A/B tests, feature flags and conversion optimization experiments.
• Connect our platform to essential growth tools, such as CRMs (HubSpot, Salesforce), payment gateways (Stripe), marketing automation and analytics tools (Segment, Mixpanel).
• Ensure maximum loading speed (Core Web Vitals) and apply technical SEO best practices to drive organic acquisition.
• Write clean, semantic code covered by automated tests, ensuring a secure and resilient architecture for traffic spikes.
• Collaborate with the data team to segment users and instrument the front-end to capture interaction metrics (GA4, Mixpanel).

Fullstack Developer – Growth, Acquisition and Activation

Customer Success Manager

• Develop relationships within assigned accounts across all lines of business;
• Contribute to customer success throughout the customer lifecycle by proactively engaging with Clicksign teams, identifying expansion opportunities and reducing churn risk;
• Monitor and support customer satisfaction, metrics, engagement, and retention for the customer portfolio using available tools, proposing improvement actions when needed;
• Propose and contribute to continuous improvement initiatives to enhance product adoption and the customer experience, sharing insights with Clicksign Solutions and Product teams;
• Perform follow-ups and document customer requests through official communication channels;
• Drive upsell and cross-sell by presenting additional solutions that meet customer needs.

Customer Success Analyst

Revenue Operations

• Develop AI agents: design, deploy, and maintain agents, bots, and assistants that operate directly in customer support and internal process resolution, reducing manual effort.
• Process automation (Low-code and APIs): build and evolve automation flows using tools like n8n, integrating tools and data end-to-end.
• HubSpot maintenance and improvement: optimize workflows and ensure the integrity of API integrations and data within HubSpot to maximize operational efficiency.
• Innovation and improvements: identify opportunities for AI use—such as ticket classification, conversation summarization, sentiment analysis, etc.—to support decision-making and improve service quality.
• Stakeholder collaboration: work closely with CS, RevOps, Data, and other teams to translate operational pain points into scalable technical solutions.
• Governance and documentation: ensure data traceability and clearly document all flows, integrations, and automations created.
• Troubleshooting: investigate, diagnose, and fix technical issues in integrated systems and AI flows, ensuring operational stability.

Automation Specialist – Support AI, RevOps Engineering

Frontend Engineer

• Develop and optimize the user experience across the entire acquisition and activation journey, including landing pages, sign-up flows, welcome screens and onboarding.
• Collaborate with Product Managers, Designers and the Marketing team to plan, implement and analyze A/B tests and CRO (Conversion Rate Optimization) experiments.
• Ensure maximum performance and fast load times (Core Web Vitals), applying technical SEO best practices to drive organic acquisition.
• Translate prototypes (Figma, Sketch) into clean, semantic, accessible and responsive code using our stack with Vue.js/Nuxt.js and TypeScript.
• Instrument the front end to capture user interaction data, ensuring visibility in tools such as Google Analytics 4, Mixpanel or similar.
• Maintain and evolve the visual component library used in the customer's initial journey, ensuring consistency and speed.

Front-end Developer – Growth, Acquisition and Activation

Security Engineer

• Support the implementation, operation and evolution of Identity and Access Management (IAM) controls for users, systems, applications, and service accounts.
• Develop and keep up-to-date the Segregation of Duties (SoD) matrix and the Role-Based Access Control (RBAC) matrix.
• Analyze IAM, SSO, and access control scenarios to identify weaknesses and misconfigurations.
• Perform periodic access review processes, ensuring adherence to the principles of least privilege and segregation of duties.
• Support automation of the team's internal processes, reducing manual activities and operational risks.
• Participate in the analysis and response to security incidents related to identity, authentication, and authorization.
• Contribute to the definition, review, and enforcement of IAM policies and procedures.
• Support audit, compliance, and governance activities, including evidence collection and responding to internal and external audits such as ISO 27001 and ISO 27701.
• Collaborate on the implementation and updating of company security policies, ensuring that security measures are effective.
• Monitor security events, identifying possible threats and responding to security incidents.
• Work closely with Information Security, ITOps, Engineering, and business teams.
• Respond to customer questionnaires and evaluate vendor and partner questionnaires.
• Support continuous improvement initiatives by mapping access risks and proposing more efficient controls.
• Keep technical documentation on IAM processes and controls up to date.
• Review Zero Trust models and access design decisions.
• Support the generation and validation of realistic identity security data used to train and evaluate AI systems.

Information Security Analyst, focused on IAM

Conversion Rate Optimizer

• Lead the entire Revenue organization: Marketing, Sales, Growth (PLG), Customer Success, Support, RevOps, and Partnerships.
• Evolve our ability to sell to Enterprise customers by structuring culture, processes, and strategy.
• Operate two engines simultaneously:
• PLG (volume, efficiency, recurring revenue)
• SLG — Consultative selling (Enterprise, complex cycles)
• Structure forecasting, the funnel, and predictability.
• Build sustainable growth — not just one-off acceleration.

Chief Revenue Officer

Backend Engineer

• Build and evolve Clicksign's core product, prioritizing the implementation of innovative features that add value to the solution.
• Ensure code quality by applying best practices and writing clean, well-organized, and highly efficient code.
• Plan and execute unit and integration tests to ensure the system is robust and reliable.
• Work collaboratively with cross-functional teams, fostering a culture of collaboration, knowledge sharing, and continuous improvement.
• Learn and grow professionally through the process, with access to new technologies and challenges.

Backend Developer, Ruby on Rails – Mid-level

• Apoiar a implementação, operação e evolução dos controles de Identidade e Acesso (IAM) para usuários, sistemas, aplicações e contas de serviço.
• Desenvolver e manter atualizadas a Matriz de Segregação de Funções (SoD) e a Matriz de Controle de Acesso Baseado em Funções (RBAC).
• Analisar cenários de IAM, SSO e controle de acesso para identificar pontos fracos e configurações incorretas.
• Realizar processos de revisão periódica de acessos, garantindo aderência aos princípios de menor privilégio e segregação de funções.
• Apoiar a automação de processos internos da área, reduzindo atividades manuais e riscos operacionais.
• Participar da análise e resposta a incidentes de segurança relacionados a identidade, autenticação e autorização.
• Contribuir para a definição, revisão e aplicação de políticas e procedimentos de IAM.
• Apoiar atividades de auditoria, compliance e governança, incluindo coleta de evidências e atendimento a auditorias internas e externas incluindo ISO 27001 e 27701.
• Colaborar na implementação e atualização das políticas de segurança da empresa, garantindo que as medidas de segurança sejam eficazes.
• Monitorar eventos de segurança, identificando possíveis ameaças, respondendo a incidentes de segurança.
• Trabalhar de forma integrada com os times de Segurança da Informação, ITOps, Engenharia e áreas de negócio.
• Responder formulários de clientes e avaliar formulários de fornecedores e parceiros.
• Apoiar iniciativas de melhoria contínua, mapeando riscos de acesso e propondo controles mais eficientes.
• Manter documentação técnica atualizada sobre processos e controles de IAM.
• Revisar modelos de Confiança Zero (Zero Trust) e decisões de design de acesso;
• Apoiar a geração e validação de dados realistas de segurança de identidade usados para treinar e avaliar sistemas de IA.

Especialista em Segurança da Informação – foco em IAM

• Develop and enhance native integrations and backend services in Go, focusing on stability, clarity and reliability.
• Build and consume RESTful APIs, integrating Clicksign with external systems.
• Define technical standards (architecture, observability, integration, security) and document them in RFCs and ADRs.
• Implement integrations based on webhooks, events and asynchronous flows.
• Work with API contracts, versioning and consistent error handling.
• Collaborate with Design, Product and QA to ensure integrations solve real customer problems.
• Write readable, testable code aligned with engineering best practices.
• Participate in code reviews and technical discussions collaboratively.
• Support maintenance and iteration of existing integrations in production.