Classet

Bilingual

• Coordinate and complete Health Risk Assessments (HRAs) through telephone outreach.
• Collect, review, and document patient/member health history, medications, chronic conditions, social determinants of health, and preventive care needs.
• Maintain accurate and timely documentation in electronic health record (EHR) systems and internal databases.
• Support care coordination efforts by scheduling Annual Wellness Visits (AWVs).
• Monitor and track HRA completion metrics, productivity goals, and quality standards (expected completion of 7 HRAs per day).
• Ensure compliance with HIPAA, CMS, Medicare, and organizational policies and procedures.
• Collaborate with interdisciplinary teams including nurses, providers, case managers, and quality improvement staff.
• Educate patients/members on available healthcare resources, wellness programs, and preventive services.

Bilingual HRA Coordinator – CMA/RMA

Business Development Rep

• Develop and execute strategies to generate new business opportunities within the healthcare industry.
• Identify, prospect, and engage healthcare organizations through outbound calls, email campaigns, networking, referrals, and social selling.
• Build relationships with healthcare executives, practice administrators, office managers, and other key decision-makers.
• Manage the full sales cycle from prospecting and qualification through contract execution and client onboarding.
• Conduct discovery meetings to understand client challenges and needs.
• Present and position Chronic Care Staffing's services and solutions to prospective clients.
• Maintain an organized sales pipeline and accurately track activities within CRM systems.
• Meet or exceed revenue, activity, and business development goals.
• Stay informed on healthcare staffing trends, market conditions, and competitive landscape.
• Attend conferences and generate new leads through the efforts put forth into conference planning and execution.

Business Development Representative

• Conduct monthly Chronic Care Management (CCM) calls to assess patient health status and provide patient education
• Perform medication reconciliations and identify barriers to care adherence
• Assist with health risk assessments, remote patient monitoring, and transitional care management activities
• Accurately document all patient interactions within Electronic Health Record (EHR) systems
• Collaborate with providers and clinic staff to support individualized patient care plans
• Connect patients with appropriate community resources and support services
• Maintain HIPAA compliance and patient confidentiality at all times
• Independently manage schedules, patient outreach, and productivity goals

Bilingual Care Coordinator – LVN

Clinical Operations

• Oversee daily staffing, scheduling, and patient care coordination workflows
• Ensure compliance with clinical protocols, documentation standards, and regulations
• Provide coaching, mentorship, and performance management for nursing staff
• Monitor team performance and implement improvements to enhance patient outcomes
• Collaborate with leadership and cross-functional teams to improve operations
• Support staff development through regular check-ins and training initiatives
• Participate in patient engagement when necessary
• Maintain a positive, inclusive, and performance-driven team culture

Clinical Operations Manager, RN – MST or PST

Financial Planning and Analysis

• Analyze financial and operational data to identify trends, variances, risks, and opportunities for improvement
• Prepare recurring and ad hoc financial reports, dashboards, and executive presentations
• Support budgeting, forecasting, variance analysis, and financial planning activities
• Build, maintain, and improve Power BI dashboards and reporting tools
• Utilize QuickBooks and related financial software to monitor reporting accuracy and financial performance
• Use Google Analytics, Gemini Analytics, and related tools to evaluate operational performance metrics
• Interpret data related to profitability, expenses, revenue, workforce utilization, and operational efficiency
• Assist with month-end and year-end financial reporting processes
• Collaborate cross-functionally with leadership and departmental teams
• Evaluate financial models and reporting metrics to support organizational strategy
• Ensure confidentiality, integrity, and accuracy of financial and operational data
• Identify opportunities for reporting automation and process improvement
• Maintain compliance with organizational policies and reporting standards
• Perform additional duties as assigned

Financial Analyst

• Conducting professional, compassionate outreach to patients via phone to introduce CCM and RPM programs.
• Evaluating patient eligibility and clearly explaining program benefits and expectations.
• Accurately documenting verbal consent and patient interactions in the EMR, strictly following CMS and HIPAA guidelines.
• Collaborating with internal care teams to ensure smooth hand-offs and consistent patient support.
• Maintaining high standards of documentation to ensure accuracy for care planning and billing.
• Over time, you will become a subject matter expert in our enrollment workflows, contributing to higher program participation rates and improved patient engagement metrics.
• You will be expected to manage your daily queue independently, ensuring that every patient interaction is helpful, informative, and compliant.

Bilingual Enrollment Coordinator – CMA/RMA

Recruitment

• Build and manage a high-volume technician recruiting pipeline for a fast-growing Southeast partner company
• Source, screen, and coordinate candidates through the hiring process with urgency and efficiency
• Partner closely with local leadership and hiring managers to understand hiring needs and ideal candidate profiles
• Develop creative sourcing strategies for skilled trades and blue-collar talent
• Utilize trade schools, referrals, social media, local outreach, and job boards to attract talent
• Write compelling job advertisements that generate quality applicant flow
• Maintain accurate candidate tracking and pipeline management in Greenhouse
• Ensure an excellent candidate experience throughout the hiring process
• Keep hiring workflows organized so no candidate falls through the cracks

Technician Recruiter

Bilingual Care Coordinator – LVN, Illinois License

• - Conduct outbound patient outreach calls in both English and Spanish.
• - Perform health risk assessments and support CCM and RPM activities.
• - Document all patient interactions accurately within Electronic Health Record (EHR) systems.
• - Educate patients and families on chronic disease management and treatment adherence.
• - Identify gaps in care and escalate concerns appropriately to providers or internal teams.
• - Coordinate care plans and maintain consistent patient follow-up schedules.
• - Connect patients with community resources and healthcare support services.
• - Maintain HIPAA compliance and confidentiality standards at all times.
• - Collaborate with providers and care teams to improve patient engagement and outcomes.

Bilingual Care Coordinator – LPN/LVN

Account Manager

• Serve as the primary point of contact for assigned client accounts
• Own and manage relationships across 15+ monthly client accounts
• Lead and participate in digital marketing strategy discussions (SEO, PPC, websites, AI-driven visibility)
• Coordinate with internal teams to manage client requests and smaller projects
• Report on outcomes, performance, and results to clients
• Educate clients on services, strategies, and delivered value
• Support account growth through upselling and long-term client retention
• Organize and participate in internal and client-facing meetings

Senior Account Manager

Project Manager

• Coordinate resources, equipment, and information for ongoing projects
• Serve as a primary point of contact for clients and internal stakeholders
• Define project scope, objectives, and evolving requirements
• Create and maintain schedules, budgets, and status reports
• Monitor project progress and identify issues early
• Process invoices and manage administrative project tasks
• Maintain due diligence files and documentation accuracy
• Participate in a hybrid schedule, including occasional weekend rotations

Project Coordinator

Clinical Operations Manager, RN

Clinical Operations Manager – RN

• Own the full-cycle recruitment process for GTM and sales leadership roles
• Partner with hiring managers and executives to define hiring needs and ideal candidate profiles
• Develop and execute proactive sourcing strategies to engage passive talent
• Manage multiple executive-level searches simultaneously
• Lead candidate vetting, interview coordination, and offer negotiations
• Provide market insights to influence hiring strategies
• Continuously improve recruiting processes and candidate experience
• Communicate effectively with stakeholders across multiple business units

Bilingual HRA Coordinator – CMA/RMA

Business Development Representative

Bilingual Care Coordinator – LVN

Clinical Operations Manager, RN – MST or PST

Financial Analyst

Bilingual Enrollment Coordinator – CMA/RMA

Technician Recruiter

Bilingual Care Coordinator – LVN, Illinois License

Bilingual Care Coordinator – LPN/LVN

Financial Analyst

Senior Account Manager

Project Coordinator

Clinical Operations Manager, RN

Clinical Operations Manager – RN

Senior Sales Recruiter