Classet

Executive Assistant

• Proactively manage complex calendars, coordinate internal and external meetings, and resolve scheduling conflicts before they impact the business day.
• Draft, review, and organize correspondence on behalf of leadership. Act as a welcoming, professional point of contact for external partners, retail clients, and team members.
• Prepare meeting agendas, compile background information, and document actionable next steps to ensure leadership enters every discussion fully prepared.
• Coordinate travel arrangements and detailed itineraries, ensuring seamless transitions between office locations, showrooms, or client visits.
• Process executive expense reports, organize digital files, and maintain confidential business documentation with high discretion.

Executive Assistant – E/L

Administrative Assistant

• Serve as the primary point of contact for prospective and existing clients via phone and email.
• Schedule, reschedule, and coordinate appointments for multiple therapists.
• Guide new clients through the intake process and assist with required documentation.
• Verify insurance benefits and assist with basic billing and co-pay processing.
• Maintain confidential client records with accuracy and professionalism.
• Coordinate communication between clients and clinicians.
• Monitor calendars to maximize scheduling efficiency.
• Support general administrative projects and office operations as needed.

General

• Contact patients to introduce CCM and RPM services and explain program benefits.
• Guide patients through the enrollment and consent process.
• Document all patient interactions and enrollment activities accurately within EMR systems.
• Ensure compliance with CMS, HIPAA, and internal documentation standards.
• Answer patient questions regarding care coordination services and program expectations.
• Collaborate with healthcare providers and internal teams to maintain smooth communication and patient transitions.
• Maintain organized workflows while managing daily outreach goals and follow-up tasks.
• Support positive patient experiences through empathy, professionalism, and clear communication.

Enrollment Coordinator – CMA/RMA

• Access and navigate the United Healthcare provider portal on a daily basis.
• Submit and manage referral authorization requests.
• Enter patient diagnoses, provider information, and referral details with a high degree of accuracy.
• Verify provider and facility information, including National Provider Identifiers (NPIs).
• Utilize internal reference guides, code lists, and portal resources to complete authorization requests.
• Secure authorization numbers required for specialist appointments.
• Monitor authorization status and update records accordingly.
• Ensure referrals meet insurance requirements and compliance standards.
• Collaborate with scheduling and follow-up teams to support patient care workflows.
• Assist with additional referral coordination tasks as workload demands.

Referral Specialist

• Conduct structured monthly outreach calls to monitor patient progress and engagement.
• Verify medication adherence and assist with health risk assessments.
• Support Chronic Care Management (CCM), Transitional Care Management (TCM), and Remote Patient Monitoring (RPM) initiatives.
• Document patient interactions, care updates, and clinical information accurately within EHR systems.
• Coordinate communication between patients, families, providers, and internal care teams.
• Identify barriers to care and escalate patient concerns when necessary.
• Educate patients on care plans, treatment goals, and available support resources.
• Maintain HIPAA compliance and CMS documentation standards at all times.

Care Coordinator – CMA/RMA

• Conduct monthly Chronic Care Management (CCM) calls to assess patient health status and provide education.
• Perform medication reconciliations and identify barriers to care adherence.
• Assist with health risk assessments, remote patient monitoring, and transitional care management activities.
• Accurately document all patient interactions within Electronic Health Record (EHR) systems.
• Collaborate with providers and clinic staff to support patient care plans.
• Connect patients with appropriate community resources and support services.
• Maintain HIPAA compliance and patient confidentiality at all times.
• Manage schedules and patient communication independently while maintaining productivity goals.

Care Coordinator – LVN/LPN

• Complete, submit, and track manufacturer Patient Assistance Program (PAP) applications.
• Utilize the Med Data platform to manage application workflows.
• Ensure all required documentation is complete and accurate before submission.
• Communicate with patients to obtain necessary documentation, including:
• Proof of income
• Household information
• Income attestations
• Required consent forms
• Educate patients on application requirements and status updates.
• Coordinate with clinic providers and prescribers to obtain:
• Wet signatures
• Electronic authorizations
• Prescription documentation
• Maintain efficient communication between providers and pharmacy teams.
• Manage an active pipeline of approximately 120 applications and renewals per month.
• Track medication refill schedules and pickup dates.
• Initiate renewal processes at least 90 days before expiration to prevent treatment interruptions.
• Communicate with pharmacy hubs and care teams regarding medication shipments and deliveries.
• Ensure seamless coordination between patients, providers, pharmacies, and manufacturers.
• Maintain accurate records in NextGen, Med Data, and future eClinicalWorks systems.
• Scan, upload, and organize all documentation according to company standards.
• Ensure compliance with OSV, FTCA, and applicable healthcare regulations.

Patient Assistance Program Coordinator – CMA

Bilingual

• Coordinate and complete Health Risk Assessments (HRAs) through telephone outreach.
• Collect, review, and document patient/member health history, medications, chronic conditions, social determinants of health, and preventive care needs.
• Maintain accurate and timely documentation in electronic health record (EHR) systems and internal databases.
• Support care coordination efforts by scheduling Annual Wellness Visits (AWVs).
• Monitor and track HRA completion metrics, productivity goals, and quality standards (expected completion of 7 HRAs per day).
• Ensure compliance with HIPAA, CMS, Medicare, and organizational policies and procedures.
• Collaborate with interdisciplinary teams including nurses, providers, case managers, and quality improvement staff.
• Educate patients/members on available healthcare resources, wellness programs, and preventive services.

Bilingual HRA Coordinator – CMA/RMA

Business Development Rep

• Develop and execute strategies to generate new business opportunities within the healthcare industry.
• Identify, prospect, and engage healthcare organizations through outbound calls, email campaigns, networking, referrals, and social selling.
• Build relationships with healthcare executives, practice administrators, office managers, and other key decision-makers.
• Manage the full sales cycle from prospecting and qualification through contract execution and client onboarding.
• Conduct discovery meetings to understand client challenges and needs.
• Present and position Chronic Care Staffing's services and solutions to prospective clients.
• Maintain an organized sales pipeline and accurately track activities within CRM systems.
• Meet or exceed revenue, activity, and business development goals.
• Stay informed on healthcare staffing trends, market conditions, and competitive landscape.
• Attend conferences and generate new leads through the efforts put forth into conference planning and execution.

Business Development Representative

• Conduct monthly Chronic Care Management (CCM) calls to assess patient health status and provide patient education
• Perform medication reconciliations and identify barriers to care adherence
• Assist with health risk assessments, remote patient monitoring, and transitional care management activities
• Accurately document all patient interactions within Electronic Health Record (EHR) systems
• Collaborate with providers and clinic staff to support individualized patient care plans
• Connect patients with appropriate community resources and support services
• Maintain HIPAA compliance and patient confidentiality at all times
• Independently manage schedules, patient outreach, and productivity goals

Bilingual Care Coordinator – LVN

Clinical Operations

• Oversee daily staffing, scheduling, and patient care coordination workflows
• Ensure compliance with clinical protocols, documentation standards, and regulations
• Provide coaching, mentorship, and performance management for nursing staff
• Monitor team performance and implement improvements to enhance patient outcomes
• Collaborate with leadership and cross-functional teams to improve operations
• Support staff development through regular check-ins and training initiatives
• Participate in patient engagement when necessary
• Maintain a positive, inclusive, and performance-driven team culture