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Patient Assistance Program Coordinator – CMA
ClassetPatient Assistance Program Coordinator assisting uninsured patients in accessing prescription medication. Role involves application management, patient coordination, and compliance within chronic care operations.
About the role
Key responsibilities & impact- Complete, submit, and track manufacturer Patient Assistance Program (PAP) applications.
- Utilize the Med Data platform to manage application workflows.
- Ensure all required documentation is complete and accurate before submission.
- Communicate with patients to obtain necessary documentation, including:
- Proof of income
- Household information
- Income attestations
- Required consent forms
- Educate patients on application requirements and status updates.
- Coordinate with clinic providers and prescribers to obtain:
- Wet signatures
- Electronic authorizations
- Prescription documentation
- Maintain efficient communication between providers and pharmacy teams.
- Manage an active pipeline of approximately 120 applications and renewals per month.
- Track medication refill schedules and pickup dates.
- Initiate renewal processes at least 90 days before expiration to prevent treatment interruptions.
- Communicate with pharmacy hubs and care teams regarding medication shipments and deliveries.
- Ensure seamless coordination between patients, providers, pharmacies, and manufacturers.
- Maintain accurate records in NextGen, Med Data, and future eClinicalWorks systems.
- Scan, upload, and organize all documentation according to company standards.
- Ensure compliance with OSV, FTCA, and applicable healthcare regulations.
Requirements
What you’ll need- Active **Certified Medical Assistant (CMA)** credential.
- Experience working in a healthcare setting.
- Proficiency with Electronic Health Record (EHR) systems.
- Strong understanding of medical terminology.
- Excellent organizational and documentation skills.
- Strong verbal and written communication abilities.
- Ability to manage multiple deadlines and workflows simultaneously.
- Comfortable working independently in a remote environment.
- High attention to detail and commitment to patient advocacy.
- Nice to Have
- Experience with NextGen EHR.
- Willingness to train and transition to eClinicalWorks.
- Experience with Patient Assistance Programs (PAP).
- Familiarity with pharmacy operations, care coordination, or prior authorization workflows.
- Experience working with underserved patient populations.
- Bilingual English/Spanish communication skills.
- Experience using medical interpretation or translation services.
Benefits
Comp & perks- Fully remote work environment
- Meaningful patient advocacy role
- Competitive contract compensation
- Comprehensive onboarding and training
- Opportunity for contract renewal and long-term placement
- Professional growth within healthcare operations
- Collaborative and mission-driven team culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Patient Assistance Program (PAP)Electronic Health Record (EHR)medical terminologydocumentation managementworkflow managementmedication refill trackingpatient advocacyNextGen EHReClinicalWorkspharmacy operations
Soft Skills
organizational skillsdocumentation skillsverbal communicationwritten communicationtime managementattention to detailindependent workmultitaskingpatient educationcollaboration
Certifications
Certified Medical Assistant (CMA)