Civica US

Consultant

• Deploy Civica applications on environments for customers and for internal use within the end-to-end software delivery life cycle
• Carry out configuration, administration and maintenance of multiple Oracle database instances where required
• Configure and maintain application servers
• Work alongside project teams (analysts, developers, testers and implementation managers) during software release and patching
• Play an active role in the design and build of new systems, including high-availability and disaster recovery solutions
• Validate and advise customers on the suitability of their platforms for the installation of the Clinical Systems software solutions
• Perform daily system monitoring checks to ensure integrity and availability of server resources, systems and key processes and respond to alerts
• Participate in weekly support rota and support out-of-hours implementation and service delivery activities as required
• Conduct backup monitoring in line with supported backup strategies
• Support the planning and execution of application and platform Service Pack upgrades
• Troubleshoot and resolve issues within defined Service Level Agreements, diagnosing hardware or software faults
• Support performance monitoring and tuning (index maintenance, housekeeping, memory, CPU, Disk I/O)
• Assume ownership of customer or internally reported issues through to conclusion
• Adhere to change management procedures and ensure correct processes are followed
• Participate in the maintenance of asset registers for physical, virtual, and cloud-based internal platforms
• Ensure technical designs, internal documentation, processes and procedures are fully documented and maintained
• Ensure procedures and routines comply with the Company’s Quality System and Information Security Management System
• Pro-actively identify opportunities to improve productivity and efficiency
• Test and evaluate new technology in line with business or customer requirements
• Attend hosting data centres and customer premises as required
• Support sales activities such as input to ITT responses, bids, tenders and other pre-sales activity as required

Technical Consultant, Implementation / Oracle DBA

Project Manager

• Take ownership of delivering complex, large-scale software and services projects for public and private healthcare customers.
• Plan, scope, and deliver projects to agreed timescales, budgets, and quality standards.
• Oversee budgets, risks, quality, and stakeholder engagement from handover through to completion.
• Lead and motivate a team of implementation staff, fostering collaboration and accountability.
• Manage risk, issues, and dependencies to ensure successful outcomes.
• Develop and maintain strong relationships with customers, vendors, and partners.
• Monitor progress and provide clear, consistent reporting to stakeholders.
• Ensure financial control and benefits realisation throughout the project lifecycle.
• Manage a varied portfolio of projects with contract values ranging from £10k to £8M.

Operations

• Provide administrative and operational support to the Support Operations Manager, Support Director, and Customer Support Managers
• Coordinate and schedule customer upgrades in collaboration with technical and product teams
• Consolidate and cleanse customer data to ensure accuracy across reporting and systems
• Produce monthly reports on service performance, ticket volumes, and cloud dashboards
• Process customer hardware orders and track proof of delivery
• Attend planning meetings with senior leaders and technical teams, ensuring actions are followed up
• Collate overtime sheets, manage team coordination tasks, and support project delivery
• Maintain calendars, meeting schedules, and provide accurate notetaking and communication

Support Operations Administrator

Manager

• Lead creation, curation, and optimisation of high-quality, reusable bid content for Local Government and Health sectors
• Manage and maintain a central bid content library including case studies, responses, policies, and technical documentation
• Conduct post-bid reviews to capture and reuse knowledge and refine insights into bid-ready content
• Ensure governance and compliance, aligning content with public sector standards and maintaining version control and audit trails
• Enable collaboration across teams, training users on the knowledge base and ensuring content reflects current capabilities and outcomes
• Oversee tooling and automation (e.g., SharePoint), and explore AI-driven content suggestions
• Integrate knowledge assets into CRM and bid systems to streamline access and improve proposal efficiency
• Act as central point of knowledge infrastructure to support bid writers, solution architects, and sales leads

Knowledge Manager

Sales

• Lead, coach and develop a team of first-line sales managers to ensure consistent delivery through high-performing leaders
• Drive commercial success across the Local Government portfolio by identifying and converting strategic opportunities
• Translate business objectives into actionable sales plans aligned across regions, product lines and customer segments
• Deliver against revenue and growth metrics through disciplined pipeline management and strategic account development
• Navigate and manage significant change such as mergers, restructures and market shifts while maintaining team engagement and performance
• Champion innovation and agility, embracing new ideas and ensuring rapid execution across the sales function
• Collaborate cross-functionally with Product, Marketing, Finance and Delivery teams for seamless go-to-market execution and customer success
• Monitor performance metrics, coach for improvement and foster a culture of accountability, growth and continuous learning
• Provide hands-on leadership balancing strategic thinking, operational execution and people development

Sales Director – Local Government

People Operations

We’re Civica and we deliver outcome focused value solutions that help deliver critical services for citizens all around the world. Civica works from local to central government, to education, to health and care, over 5,000 public bodies across the globe use our solutions to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
Why you'll love this opportunity as Senior People (HR) Advisor at Civica
For People Operations, our purpose is to build a robust and scalable foundation of processes and policies that maximise our return on people investment. This involves establishing a single source of truth for all employee data, ensuring the seamless delivery of core operational activities including onboarding and offboarding, pay reviews, and performance management and maintaining up-to-date people systems.
The Senior People Advisor will be responsible for managing various human resources functions, including onboarding new hires, employee relations, benefits, payroll support and employee administration.
What you will do to be successful in this role
Subject matter expert in developing internal policy, local legal knowledge and Civica policy
Management of all ER cases through to conclusion
Manage and lead investigations where necessary
Oversee employee benefits programmes, pay review and job architecture
Update and implement HR policies to align with legal legislations and our global approach
Work alongside global People Operations team to ensure the accurate delivery of HR administration.

Senior People Advisor, HR

Account Executive

• Civica makes software for public sector organisations (local to state government, education, health and care) used by over 5,000 public bodies and 100 million citizens.
• Aspires to be a GovTech champion globally and supports citizen outcomes.
• Identify, target, and secure high-value opportunities within the education sector (new business development).
• Lead and close complex enterprise-level deals, including multi-year contracts and cross-portfolio solution sales.
• Build and maintain a strong pipeline through outreach, networking, events, and targeted campaigns.
• Act as an executive sponsor for major accounts to ensure delivery against client strategic objectives.
• Collaborate with marketing, product, and delivery teams to execute go-to-market strategies that drive retention and acquisition.
• Track and report performance against sales targets, pipeline health, and emerging market trends.