Civica US

Technical Consultant, Implementation / Oracle DBA

Civica US

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

Tech Stack

AzureCitrixCloudDockerGoogle Cloud PlatformLinuxOracleSQL

About the role

  • Deploy Civica applications on environments for customers and for internal use within the end-to-end software delivery life cycle
  • Carry out configuration, administration and maintenance of multiple Oracle database instances where required
  • Configure and maintain application servers
  • Work alongside project teams (analysts, developers, testers and implementation managers) during software release and patching
  • Play an active role in the design and build of new systems, including high-availability and disaster recovery solutions
  • Validate and advise customers on the suitability of their platforms for the installation of the Clinical Systems software solutions
  • Perform daily system monitoring checks to ensure integrity and availability of server resources, systems and key processes and respond to alerts
  • Participate in weekly support rota and support out-of-hours implementation and service delivery activities as required
  • Conduct backup monitoring in line with supported backup strategies
  • Support the planning and execution of application and platform Service Pack upgrades
  • Troubleshoot and resolve issues within defined Service Level Agreements, diagnosing hardware or software faults
  • Support performance monitoring and tuning (index maintenance, housekeeping, memory, CPU, Disk I/O)
  • Assume ownership of customer or internally reported issues through to conclusion
  • Adhere to change management procedures and ensure correct processes are followed
  • Participate in the maintenance of asset registers for physical, virtual, and cloud-based internal platforms
  • Ensure technical designs, internal documentation, processes and procedures are fully documented and maintained
  • Ensure procedures and routines comply with the Company’s Quality System and Information Security Management System
  • Pro-actively identify opportunities to improve productivity and efficiency
  • Test and evaluate new technology in line with business or customer requirements
  • Attend hosting data centres and customer premises as required
  • Support sales activities such as input to ITT responses, bids, tenders and other pre-sales activity as required

Requirements

  • Experience and knowledge of installing configuring and troubleshooting software applications within virtual technology platforms
  • Troubleshooting Windows Server 2012R2/2016/2019/2022 Operating Systems in enterprise scale environments
  • Technical knowledge of both hosted and remotely administered environments and infrastructure
  • Knowledge of security administration, server configuration, security best practice
  • Operational support of Oracle (11g/12c/19c/OCI)
  • Knowledge of T-SQL, PL/SQL querying techniques
  • Ability to take a pro-active approach to tasks and duties
  • Logical and strong problem-solving skills
  • A flexible, customer focussed approach to work and attitude to drive through issues to completion
  • Ability to work well independently and as part of a team
  • Willingness towards personal self-development and keeping skills current
  • Ability to be flexible, adaptable, think on your feet and work on your own initiative
  • Excellent skills to manage expectations and control changing requirements
  • Experience of working within the public healthcare sector
  • Experience of installation, patching, administration and maintenance of Oracle and SQL Server production and non-production environments
  • Experience of using Oracle RMAN, Data Guard, Active Cloning and Oracle Clusterware technologies
  • Experience of using SQL Server Agent, SQL Server Replication, SQL Server Always On technologies
  • Experience of Cloud Technology Platforms (e.g. Microsoft Azure, Google Cloud Platform)
  • Experience of installing, supporting and troubleshooting Docker containers
  • Experience of installing, supporting and troubleshooting Linux
  • Experience of supporting and troubleshooting Citrix and Microsoft Remote Desktop Services (2012R2/2016/2019/2022)