Operations

• Provide administrative and operational support to the Support Operations Manager, Support Director, and Customer Support Managers
• Coordinate and schedule customer upgrades in collaboration with technical and product teams
• Consolidate and cleanse customer data to ensure accuracy across reporting and systems
• Produce monthly reports on service performance, ticket volumes, and cloud dashboards
• Process customer hardware orders and track proof of delivery
• Attend planning meetings with senior leaders and technical teams, ensuring actions are followed up
• Collate overtime sheets, manage team coordination tasks, and support project delivery
• Maintain calendars, meeting schedules, and provide accurate notetaking and communication

Support Operations Administrator

Ad Operations Analyst

Operations Coordinator

Chef Manager – Catering Operations Manager

Director of Operations

Publishing Operations Editor – Books