Senior Area Sales Manager
Owens Corning
Cloud
Support Operations Administrator
Civica US
contract
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Provide administrative and operational support to the Support Operations Manager, Support Director, and Customer Support Managers
- Coordinate and schedule customer upgrades in collaboration with technical and product teams
- Consolidate and cleanse customer data to ensure accuracy across reporting and systems
- Produce monthly reports on service performance, ticket volumes, and cloud dashboards
- Process customer hardware orders and track proof of delivery
- Attend planning meetings with senior leaders and technical teams, ensuring actions are followed up
- Collate overtime sheets, manage team coordination tasks, and support project delivery
- Maintain calendars, meeting schedules, and provide accurate notetaking and communication
Requirements
- Proven experience in administration, operations, or coordination roles
- Strong organisational skills with excellent attention to detail
- Confident communicator, able to work effectively across multiple teams and business units
- Comfortable handling large datasets and preparing reports for senior stakeholders
- Proactive, adaptable, and able to simplify complex processes
- Excel skills (including VLOOKUPs, data cleansing, duplicate management, and validation)
- Experience working with Salesforce would be a bonus but not needed
