Civica US

Knowledge Manager

Civica US

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

About the role

  • Lead creation, curation, and optimisation of high-quality, reusable bid content for Local Government and Health sectors
  • Manage and maintain a central bid content library including case studies, responses, policies, and technical documentation
  • Conduct post-bid reviews to capture and reuse knowledge and refine insights into bid-ready content
  • Ensure governance and compliance, aligning content with public sector standards and maintaining version control and audit trails
  • Enable collaboration across teams, training users on the knowledge base and ensuring content reflects current capabilities and outcomes
  • Oversee tooling and automation (e.g., SharePoint), and explore AI-driven content suggestions
  • Integrate knowledge assets into CRM and bid systems to streamline access and improve proposal efficiency
  • Act as central point of knowledge infrastructure to support bid writers, solution architects, and sales leads

Requirements

  • Experience in knowledge management within a bid/proposal environment, ideally in SaaS or public sector tech
  • Strong understanding of UK local government & healthcare procurement processes and frameworks
  • Exceptional writing, editing, and content structuring skills
  • Experience of with bid management tools and content governance practices
  • Ability to work cross-functionally and manage and influence multiple stakeholders