Citi

Operations

• Manage multiple teams or a functional area and a component of the fraud loss portfolio
• Contribute to the development of fraud management policies, processes, procedures, tactics and strategies for portfolios under oversight
• Manage fraud losses and ensure analysts make appropriate decisions, managing the execution of operational objectives and goals
• Recommend, direct and approve fraud decisions on domestic and international corporate relationships using detailed financial, industry ratios
• Redirect and participate in identifying resource needs to meet strategic objectives and initiatives, and assist in executing change initiatives
• Develop, manage and execute merchant fraud and collusion detection strategies, and identify process improvements to support the area
• Develops the information infrastructure to support improvement strategies across all portfolios
• Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Ensure essential procedures are followed and contribute to defining standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Fraud Operations Manager – VP

Compliance

• Serves as a product compliance risk officer within Services Independent Compliance Risk Management (ICRM) organization with primary focus on US Antiboycott compliance
• Responsible for establishing internal strategies, policies, procedures, processes, and programs to prevent violations of law, rule, or regulation
• Design and deliver a risk management framework that maintains risk levels within the firm's risk appetite and protect the franchise
• Engage with the ICRM product and function coverage teams to develop and apply Compliance Risk Management program solutions that meet the US Antiboycott requirements and customer needs
• Monitoring compliance risk behaviors
• Provide day-to-day Compliance advice relating to operations, financial requirements, and guidance on the supported function/business/product and the associated regulatory rules/laws and interpretation on internal policies and procedures
• Develop, implement, and maintain internal strategies, policies, procedures, and training programs to ensure compliance with all applicable US Antiboycott requirements
• Serve as a subject matter expert on US Antiboycott matters, providing real-time, advice and guidance to business units, product and function ICRM, and other stakeholders
• Analyzing and scoping the impact of new and complex regulatory developments across senior function/business/product, including cross-border impact
• Advising ICRM and function/business/product management and personnel on regulatory and compliance issues and provide credible challenge
• Participating in industry groups and trade association working groups or other forums
• Leading initiatives and managing high-impact special project work streams with a results-driven focus to deliver solutions
• Managing strategy and responses to regulatory examinations, reviews and inquiries and internal and external investigations, as well as testing and audit
• Designing and lead compliance and control reviews
• Partnering with other ICRM teams and global functions, including Legal, Risk, Operations and Technology, and Finance to prevent and detect non-compliance issues and promote a culture of compliance

Regulatory Compliance Manager – Antiboycott

Client Services Representative

• Serve as the primary client contact post onboarding to ensure requests are acknowledged and completed timely and effectively to drive client satisfaction and build client relationships.
• Manage and execute high value client transactions with respect to business and individual banking, credit and investment products.
• Evaluate and authenticate each instruction to ensure validity before processing to mitigate risks of fraud against client requests.
• Engage with clients when fraud is identified on accounts, complete evaluation of activity and take immediate steps to secure account.
• Coordinate account maintenance for all products including address changes, telephone number updates and account status changes.
• Escalate customer feedback, processing delays and errors appropriately.

Bi-Lingual Client Service Officer, Assistant Vice President

Analyst

• Utilize basic industry and business knowledge to conduct analyses of hedge funds and other counterparty activities
• Contribute to the creation of customized reporting used to present information to management
• Support implementation of securities processing improvements
• Assist with identifying policy gaps and formulating policies that streamline related work processes
• Review and analyze hedge fund activities, procedures to reconcile cash/holdings and securities pricing
• Develop and use knowledge of securities, processing practices and standards
• Provide informal guidance or on the job training to lower level/new securities processing team members when required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Intermediate Associate Analyst, Securities & Derivatives

Sales

• Ensure a consistent sales delivery to our internal and external partners through dual delivery model in follow-up and responsiveness.
• Responsible for all internal and external growth initiatives that require coaching, mentoring and training for staff.
• Responsible for dissemination and implementation of communications.
• Partner with Marketing on collateral initiatives.
• Provide support on increasing and capturing cross sell opportunities.
• Increase efficiencies of daily sales and operational activities.
• Responsible for reporting sales results and reasons for successes.
• Support sales executives with specific business initiatives; create, lead and advise on sales and product training; and support growth of sales.
• Liaise between sales teams and branches on initiatives.
• Represent sales on the development of strategies and programs to effectively partner with the bank.
• Responsible for partnering sales leadership to deliver activities, programs and promotions on monthly sales and marketing calls.
• Partner with leadership in developing and executing rallies, recognition, focus days and/or seminars targeted towards increasing sales volume and customer relationships.
• Responsible for all marketing material, collateral and signage.
• Liaise with partners to develop marketing opportunities to maximize growth in sales and customer acquisition, retention and satisfaction.
• Work in coordination with sales executives in creating, driving and supporting business plans and initiatives.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Assistant Vice President – Consumer Product Sales Senior Analyst

QA Engineer

• Provides leadership and direction through a large team of professionals and/or junior managers.
• Provide leadership to drive optimization and efficiencies in projects
• Assist management in guiding and influencing decisions that conform to business objectives
• Responsible for the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory
• Lead the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality
• Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance
• Review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner
• Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process
• Drive assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality.
• Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance.
• Integrate stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner.
• Oversee quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process.
• Develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool.
• Regularly report on quality control outcomes and control effectiveness to top management and relevant stakeholders.
• Proficient knowledge of regulatory guidance specific to quality assurance and monitoring/testing lifecycle.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards.

Quality Assurance, Monitoring & Testing Group Manager – C14

• Timely execution of the Managers Control Assessment (MCA) program
• Understanding of the Risk & control framework
• Perform control testing and publication of test reports
• Lead/participate in strategic initiatives
• Involve in Control & Monitoring Design Assessment (CMDA) meetings
• Proactively identify monitoring breaks and suggest enhancements
• Manage a strong stakeholder connect through regular touchpoint meetings

Quality Assurance, Monitoring & Testing Intermediate Analyst

• Process commodities trade confirmation and settlement in timely and accurate manner
• Perform physical gold reconciliation against external vaults and clients
• Proactive engagement with Singapore country and Global Commodities stakeholders (Business, Technology, Finance/PCG, Legal etc.) in order to support the business and clients
• Working closely with Risk & Control in developing and adhering to an effective control framework that fully meets Audit, Compliance and Regulatory requirements
• Involvement in shaping/building standardized and sustainable operational workflow and service standards for new product/production variations launches by Global/APAC Commodities business
• Ensuring robust infrastructure and tools (Dashboards, MIS, Alerts etc.) are in place to effectively manage risk
• Complete Static data set-up to facilitate trade booking in a timely and accurate manner
• Investigation of cash breaks in our reconciliations, in coordination with the global Cash Breaks team
• Contribute to the development of new systematic solutions related to the operations functions and the improvement of processes and workflow for the area of responsibility
• Escalate control gaps and issues to leadership and implement procedures and solutions to mitigate risk
• Overseeing and executing critical core operations activities to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
• Daily Collaboration across Global Clients, Trading, and Operations teams to provide solutions and identify/resolve root cause
• Identifying trends, synergies and weaknesses across products and regions
• Recommending control enhancements as needed

APAC Commodities Operations Officer

Risk

• Contributes to the analysis and preparation of reports for Internal Management, Regulators, Auditors.
• Assists in Credit Bureau Reporting initiatives.
• Participates in preparing regular and time-sensitive ad-hoc deliverables to the regulators and senior management.
• Engages with teams across management Reporting to understand current Reporting deliverables.
• Conducts process reviews to ensure Reporting processes are efficient and lean.

Risk Reporting Officer

AI Engineer

• Implement and fine-tune generative AI models under the guidance of senior team members.
• Contribute to prompt engineering and development of AI-powered workflows.
• Assist with the deployment, monitoring, and maintenance of AI models in production environments.
• Collaborate with data scientists and engineers to ensure seamless integration of AI capabilities.
• Perform data preprocessing, feature engineering, and API development for AI applications.
• Participate in code reviews, testing, and documentation to ensure quality and reliability.
• Stay updated with advancements in GenAI and share relevant learnings with the team.

Gen AI Developer – Assistant Vice President

Account Manager

• Lead as the subject matter expert across a broad sales Area of assigned branches
• Partner with cross retail segment Area peers spanning Wealth Management, Consumer and Mortgage and initiate collaboration to optimize relationships to execute sales plan
• Accountable to scorecard metrics and KPI’s as defined by Senior Management
• Support the development of small business knowledge and skills to assigned branch Area team through execution of joint sales activities, ongoing training, and identifying referral opportunities
• Call on your assigned book of high valued clients, to deepen the relationship and retain their business
• Educate and introduce clients to the appropriate products and services that fit their needs and grow both the balance and revenue of your portfolio
• Manage credit requests up to $250K, and work closely with Sr. Business Bankers on lending relationships over $250K
• Develop and execute an integrated and comprehensive sales plan to achieve scorecard results, drive acquisition of new to bank clients

Business Relationship Manager – Assistant Vice President

Full-stack Engineer

• Accountable for executing and driving results on large-scale efforts or multiple smaller efforts and serving as a development lead for most medium and large projects.
• This includes expertise with application development methodologies and standards for program analysis, design, coding, testing, debugging and implementation.
• Accountable for exhibiting a strong understanding of client core business functions.
• Required to support situations in which end user consultation is required to identify system function specifications and incorporate them into overall system design and delivery.
• Additionally, utilize comprehensive knowledge of multiple areas within technology to achieve technological objectives.
• Independent work style, requiring little or no guidance by more senior developers.
• Decisions will make a significant, measurable impact on the business goals for the client organization.
• During team discussions you will play a significant role with TPMs and engineering managers to determine potential risks to a schedule.
• Assist in the planning and managing of application development assignments generally involving large budgets, cross functional projects or multiple projects.
• This includes effectively understanding and analyzing both technical and business risks and impact.
• Expected to effectively communicate those risks to the business owners, so that they can make informed decisions.
• Accountable for providing guidance on architecturally significant efforts during the preplanning phase, and ensuring principles and best practices are followed prior to initiation of work.
• In doing so, closely watch and evaluate Digital roadmaps, including impacts to support upcoming journeys.
• Publish design review extensions, and provide documented guidance aligned to sprint plans and timelines.
• Be part of the design review board that will focus on the design process, search for generic patterns, and, at the same time, share best practices across the organization.
• Publish design patterns across lines of business and domain commonalities.
• Drive design reviews for Next Gen Architecture (NGA) and Plan of Record (POR) projects, supporting design principles and best practices.
• Participate in micro services and NGA code reviews.
• Empower SDEs and their teams by mentoring and coaching.
• Have a comprehensive understanding of the business domain, the systems, and the products in your space.
• Understand their accountabilities, boundaries, limitations, scale factors and the reasons behind architectural decisions.
• Provide a long-term perspective for business and technology choices; using technical judgment to vet architecture as required.
• Able to direct teams on how to develop and deliver systems that are efficient with resource usage such as hardware, runtime, performance, load, and memory requirements.
• Responsible for broader design decisions and development of long-term strategies that significantly influence the development process and standards.
• Accountable for Design Reviews of Agile and Plan of Record (POR) projects as well as accountable for Code Reviews of Next Gen Architecture (NGA) projects and are expected to elaborate, promote and communicate Design Patterns applicable to NGA architectures and solutions.
• Accountable for providing architectural guidance to the SDE’s based on best practices and in alignment with CTO guidelines and platform.
• Drive clarity and work with complete independence as business and or technical strategy is not defined.
• Provide the corresponding architectural guidance, and conduct design reviews and code reviews based on the projects assigned to your LOB.
• The product definition and technical planning is out of scope.
• Accountable for the overall strategy and for driving the teams inside and outside of your organization to deliver expected results.
• Drive mindful discussion with business and technical stakeholders that lead to timely decisions.
• Participate in discussions to drive smart trade-off decisions that balance efforts, delivery timelines, features, and technical constraints.
• Identify and remove blockers and always find the path forward in challenging situations.
• Create plans that have a clear path to delivery.
• Solve for dependencies between agile and waterfall delivery efforts.
• Help your teams organize for delivery while maximizing resources for the greater good of the Digital organization.
• Understand engineering best practices and apply best practices to the software development lifecycle (SDLC) Accountable for Design Reviews for Citi Agile and POR projects as well as Code Reviews for the NGA projects.

Senior Lead Software Engineer, Digital Solutions

Software Engineer

• Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
• Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
• Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
• Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
• Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
• Ensure essential procedures are followed and help define operating standards and processes
• Serve as advisor or coach to new or lower level analysts
• Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Senior Applications Development Programmer Analyst

Digital Software Engineer, Lead Analyst, Vice President

Product Manager

• The Product Performance Management Specialist partners across product disciplines, assists in the ownership of the product(s) and monitoring drivers for performance
• Works on the ongoing performance and maintenance of a product or set of products, including client experience, pricing, risk and distribution
• Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow
• Integrates subject matter and industry knowledge within a defined area
• Evaluates variable and, at times, complex issues with major impact
• Implements performance improvement strategies
• Assists sales and relationship managers in building skills needed to identify client needs
• Manages ongoing performance and maintenance of a product or set of products
• Partners closely with sales teams to identify client opportunities
• Prepares materials for the Product Approval Program and related processes
• Collaborates with cross-functional teams to deliver solutions for Citi clients
• Appropriately assess risk when business decisions are made