Vice President, Reward Products – Premium Customer Experience Delivery

Citi

Vice President leading Reward Products & Premium Customer Experience delivery at Citi. Overseeing initiatives and enhancements with a focus on customer engagement and satisfaction.

Posted 7/8/2026full-timeIrving • Florida, Texas • 🇺🇸 United StatesLead💰 $125,760 - $188,640 per yearWebsite

About the role

Key responsibilities & impact

Lead end-to-end delivery of complex Reward Product initiatives, ensuring customer-facing features launch on time, at quality, and with measurable impact on the customer experience.
Define and maintain a prioritized Product backlog in partnership with Product Management and other stakeholders, sequencing work according to business imperatives.
Translate business objectives into detailed feature specifications, user stories, and high-level requirements that development teams can act on immediately.
Identify and resolve delivery blockers that challenge sprint or release goals, proactively coordinating across technical and business teams to keep work on track.
Collaborate with cross-functional stakeholders to shape product vision and drive concept development from ideation through to execution.
Communicate roadmaps, timelines, and status updates to Senior Leadership and working-level teams, tailoring the message clearly for each audience.
Balance delivery timelines and team capacity, influencing stakeholders and technology partners to achieve the best possible outcome.

Requirements

What you’ll need

7+ years of experience in Product Delivery, Technology Delivery, Project Management, or similar disciplines.
Demonstrated ability to manage multiple competing deadlines and deliverables simultaneously across both business and technical workstreams without losing accuracy or pace.
Fluency in user story development, technical documentation, and agile delivery tooling, including JIRA and Confluence, to a standard that enables teams to execute independently.
Working knowledge of APIs, digital user experience design, and how front-end interactions connect to back-end systems, batch processing, and data flows.
Ability to remain composed under pressure, establish clear priorities in ambiguous situations, and create structure where it does not yet exist.
Confidence engaging and influencing stakeholders across Technology, Product, and business functions to align on scope, timing, and delivery approach.
Relationship management or cross-organizational partnership, with the ability to maintain productive working relationships across internal and external teams.
Bachelor's degree required.

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage to support your health and wellbeing.
401(k) plan, life insurance, accident coverage, and disability insurance to provide long-term financial security.
Paid time off including planned vacation, sick leave, and paid public holidays, supporting a sustainable work-life balance.
Access to wellness programs designed to support your physical and mental wellbeing.
Hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility while keeping you connected to the team.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Product ManagementTechnical DocumentationAPIsDigital User Experience DesignBatch ProcessingData Flows

Soft Skills

Relationship ManagementStakeholder EngagementPressure ManagementPrioritization

Certifications

Bachelor's Degree