Cisco

Full-stack Engineer

• responsible for the development and qualification of advanced packaging solutions for Cisco’s next generation optical transceiver products
• Serve as the primary technical interface for the Client Optics Group with top-tier Outsourced Semiconductor Assembly & Test (OSAT) driving advanced package assembly, test, and qualification for silicon photonics products
• Lead the design and layout of test vehicles to validate packaging processes
• conduct rigorous design reviews for complex substrates
• Cross-functional technical leadership to proactively identify and mitigate risks
• present technical findings and recommendations to cross-functional teams and stakeholders
• Engage deeply in substrate design, materials selection, and reviews

Technical Leader – Silicon Photonics Packaging

Mechanical Engineer

• responsible for the design, development and qualification of integrated optical devices used in Cisco silicon photonics transceivers
• Work within a team of silicon photonics designers on integrated optical devices
• Develop modulators and photodetector through device design
• Design layout of test and characterization structures
• Conduct testing (including high speed) and reliability qualification
• Interact with the foundry and its engineers to optimize the manufacturing process
• Interface with product team IC designers to deliver device models and optimize performance parameters

Silicon Photonics Design Engineer

• Responsible for the design, development and qualification of integrated optical devices used in Cisco silicon photonics transceivers
• Work within a team of silicon photonics designers on integrated optical devices to enable the next generation of Cisco optical transceiver products
• Develop modulators and photodetector through device design, layout of test and characterization structures, testing (including high speed) and reliability qualification to make them ready for use in products
• Interact with the foundry and its engineers to optimize the manufacturing process and select process parameters
• Interface with product team IC designers to deliver device models and optimize the performance parameters of the optoelectronic devices to match with drivers and TIAs

Senior Design Engineer – Silicon Photonics

Security Engineer

• design and develop control plane software for security features used in smart switching platforms and distributed firewall systems
• contribute to core feature development from design through implementation, with a focus on APIs, policy orchestration, and secure service integration
• work closely with engineers across control plane, data plane, and platform teams to deliver scalable capabilities that support deployment, observability, and policy enforcement across distributed environments
• build and maintain APIs used for policy configuration, deployment workflows, logging, and operational visibility
• integrate third-party components and internal services into Cisco security platforms
• contribute to architecture discussions, feature design, and technical execution for new security capabilities

Security Engineering Technical Leader – Control Plane, Hypershield

Customer Support

• Perform customer interactions quickly
• Performs claim intake via phone from Insureds, Claimants, Agents, and other parties during the initial First Notice of Loss (FNOL) for Worker’s Compensation, Auto, Property, General Liability, Storage, Equine, and others
• Responds to inquiries, complaints, and concerns regarding the claims handling process and procedures
• Take 20-25 inbound calls per day
• Resolves routine and non-routine incoming insured requests, while referring more complex issues to more experienced staff
• Troubleshoot customer questions
• Researches and resolves simple to moderately complex customer complaints to ensure customer satisfaction and retention
• Responsible for documenting processes used to correct issues
• Responds to correspondence, complaints, and information requests via telephone or e-mail
• Utilizes computerized systems for tracking, documenting questions/responses, information gathering, and/or troubleshooting
• Submits routine annotations on insureds’ claims
• Maintains familiarity with policies and procedures, as well as the business and organization
• Complies with company and regulatory guidelines
• Call center experience preferred but not required
• Performs other duties as assigned

Senior Customer Service Representative

Vice President

• Provide leadership and strategic direction for a team of approximately 15 professionals managing the organization’s most complex and highest exposure casualty claims.
• Establish and reinforce disciplined claim and litigation strategies, with particular focus on early identification of value-driving facts, exposures, venues, and damages.
• Engage selectively in high-exposure and critical litigated matters to ensure appropriate investigation, reserving discipline, and defensible outcomes, intervening to prevent adverse or unexpected results when necessary.
• Direct and oversee litigation management, maintaining close engagement with defense counsel to ensure alignment on strategy, preparation, budgeting, and resolution planning.
• Hold defense counsel accountable for performance, efficiency, and results, including participation in panel selection and ongoing evaluation.
• Lead and develop a seasoned claims team through clear expectations, effective coaching, and direct, meaningful performance management.
• Advance consistency, planning, and execution across the team while guiding professionals through operational and systems transitions, including ClaimCenter implementation.
• Partner with senior Claims leadership and enterprise stakeholders to support aligned strategies, informed decision-making, and effective communication on significant exposures.

Assistant Vice President – Claims

• Serves as the first point of contact for callers, providing courteous, efficient, and accurate assistance
• Demonstrates our Customer Care philosophy by putting the caller first in every interaction
• Maintains strong dependability and accountability in daily responsibilities
• Supports teammates by stepping in when needed and contributing to a positive team environment
• Follows established workflows and procedures within a highly structured environment
• Upholds professional, caring communication at all times
• Maintains consistent and reliable attendance to ensure adequate coverage and service levels
• Participates in rotating support for the Receptionist function, providing coverage as scheduled

Customer Service Representative

Business Intelligence Analyst

• Gathers, analyzes, and interprets large volumes of data from multiple sources to support business objectives
• Ensures data integrity and accuracy by performing regular data audits and validation checks
• Maintains and updates databases, ensuring data is organized and accessible for reporting purposes
• Develops, designs, generates and maintains reports, dashboards, and visualizations to provide actionable insights to stakeholders
• Streamlines and improves data-related processes through available automation tools and applications to improve efficiency
• Collaborates with departments to understand their data reporting needs and deliver customized solutions
• Presents findings and recommendations to management and other stakeholders in a clear and concise manner
• Maintains updated knowledge of industry best practices and emerging trends in data analytics and reporting
• Develops and maintains documentation for data processes, workflows, reporting standards, and data dictionaries

Data Reporting Analyst – Senior Data Reporting & Analysis Specialist

Operations

• Begin developing a working knowledge of the claim operation and learn to resolve routine incoming operations partners’ requests
• Perform claim operations and payment functions for one or more lines
• Complete new loss establishment within the claim system, including statistical coverage verification and document upload to electronic claim filing system
• Complete financial transaction support for either loss or expense payments, loss or expense reserves, loss or expense refunds
• May perform systems functions, including determining errors/corrections on claims system(s)
• Update claim files and maintains, corrects and/or updates data using office technology
• Learns basic claim handling and how support is necessary
• Composes, prepares, reviews, and responds to correspondence including inquires that may take additional research prior to responding
• Perform mail functions including research to identify recipient for misdirected mail within the company or externally
• Exhibits ability to use appropriate resources necessary to complete support requirements
• Exhibits ability to actively seek information to understand operations partners’ circumstances, problems, expectations and needs, for the purpose of resolving inquiries/issues
• Shares and/or conveys information to business partners, regarding their claims; maintains a professional demeanor in all situations
• Becomes familiar with and utilizes computerized systems for policy analysis, claims operations requirements and related data management systems, information gathering and/or troubleshooting.

Claim Operations Associate I/II

Product Manager

• Lead and develop a team of Agile Product Owners, establishing clear expectations for product leadership, accountability, and outcomes.
• Build a strong talent bench through hiring, coaching, performance management, and succession planning.
• Create clarity around Product Owner career paths, readiness expectations, and development plans.
• Foster a high‑trust, high‑performance culture that emphasizes ownership, learning, and continuous improvement.
• Ensure Product Owners define and execute product visions and roadmaps aligned to divisional and enterprise strategy.
• Partner with senior business and technology leaders to translate strategic priorities into outcome‑focused roadmaps.
• Guide prioritization across products and teams by balancing business value, risk, dependencies, capacity, and sequencing.
• Monitor portfolio health, delivery predictability, and value realization; proactively identify and address systemic risks.
• Act as an escalation point for complex product, prioritization, or stakeholder challenges.
• Own and evolve Agile Product Ownership practices, ensuring consistency and effectiveness across teams.
• Serve as a leader in GAIG’s agile maturity journey by modeling strong product leadership and customer‑centric thinking.
• Coach Product Owners and business partners on effective engagement in an agile delivery environment.
• Partner closely with Scrum Masters, engineering leaders, and delivery leadership to continuously improve flow, outcomes, and collaboration.
• Build strong, trusted relationships with senior business and technology stakeholders.
• Enable Product Owners to communicate clearly and confidently with leadership about priorities, progress, risks, and outcomes.
• Synthesize portfolio‑level insights into clear, executive‑ready narratives that inform decision‑making.
• Influence without direct authority to drive alignment across teams and functions.

Director, Agile Product Ownership

• Researches and resolves concerns and inquiries in real time for customers and policyholders
• Learns and applies best practices to resolve issues, ensuring customer satisfaction and compliance with the organization’s policies
• Coordinates problem resolution with appropriate teams and escalates more complex issues to experienced staff as needed
• Handles customer inquiries primarily through web‑based systems with minimal phone interaction, collaborating with internal customers and teams to research and resolve requests
• Becomes familiar with utilizing a customer-focused, needs-based review process to inform customers about products or services
• Documents and updates customer records based on interactions
• Works within guidance to arrange and prioritize activities to efficiently meet business objectives, while focusing on continuous process improvement
• Performs other duties as assigned

Program Manager

• Define the vision and roadmap for travel insurance products, including trip cancellation, medical, and assistance services
• Analyzes market data and customer feedback to identify opportunities for product enhancements and improvements and new product development
• Determines pricing and coverage for opportunities
• Work with distribution partners to tailor products and support sales goals
• Ensure all products, policy wordings, and filings comply with state, federal, and international insurance regulations
• Monitor key performance metrics (profitability, loss ratios, conversion) to make data-driven improvements
• Collaborate with technical teams to program workflows
• Performs other duties as assigned

Travel Insurance Program Manager – Embedded Solutions

• Demonstrates beginner to intermediate knowledge of the claims operations and the ability to address simple requests and complaints received via telephone, email, or voicemail, with some guidance.
• Performs daily mail pickup, scanning and file functions; sorts and distributes mail & maintains/purges documents according to record retention guidelines.
• Utilizes the multiple systems to identify the appropriate recipient of correspondence; distributes electronic records accordingly.
• Expands upon and employs problem-solving skills and learns the investigative methods needed to actively seek information required to resolve inquiries and issues.
• May learn to execute basic claim setup and entry, coverage verification, and financial transactions.
• Learns to identify discrepancies in information gathered.
• Becomes familiar with and utilizes multiple computer systems for policy analysis, claim management, data management, reporting, and productivity.
• Learns to utilize ClaimExpert, ClaimConnect, ClaimCenter, OpsNow, and Outlook to track workload, manage activities, remain organized, and timely.
• Refers non-routine/complex issues to manager or more experienced staff.
• May assist with and/or create general correspondence.
• Maintains a professional demeanor in all situations.
• Performs all other duties and tasks as assigned. Works productively under close supervision; relies on instructions and pre-established guidelines to perform the functions of the job

Claims Operations Associate – Workers Compensation

General Counsel

• Serve as a trusted advisor to regional leadership on compliance risks and mitigation strategies
• Monitor, interpret, and advise on applicable regional laws, regulations, and compliance standards
• Advise on and negotiate compliance provisions in commercial agreements
• Advise on customer requests related to Cisco’s Ethics & Compliance program and commitment
• Advise on and oversee regional Remediation post-investigation
• Design and lead regional Ethics & Compliance training – virtual and in-person
• Serve as a regional escalation point for high-risk Partner and Supplier due diligence findings
• Lead quarterly regional Ethics & Compliance roundtables with control function and regional business leads
• Manage and advise on Conflict of Interest (COI) Gifts, Travel and Entertainment (GTE) and Third-Party Due Diligence related escalations
• Design and lead regional engagements with key external business partners
• As needed/requested, partner with Investigations on policy enforcement matters

Senior Corporate Counsel, Ethics & Compliance

• Write and review micro-architecture specifications
• Implement RTL (Verilog/SystemVerilog) to meet timing, performance, and power requirements
• Contribute to full chip integration, timing methodology, and analysis
• Collaborate with verification engineers to resolve bugs and achieve coverage closure
• Work with the physical design team to close timing and PnR issues
• Support design methodology evolution and best practices
• Perform debug, root-cause analysis, and post-silicon validation in the lab

Technical Leader – Silicon Photonics Packaging

Silicon Photonics Design Engineer

Senior Design Engineer – Silicon Photonics

Security Engineering Technical Leader – Control Plane, Hypershield

Senior Customer Service Representative

Assistant Vice President – Claims

Customer Service Representative

Data Reporting Analyst – Senior Data Reporting & Analysis Specialist

Claim Operations Associate I/II

Director, Agile Product Ownership

Customer Service Representative

Travel Insurance Program Manager – Embedded Solutions

Claims Operations Associate – Workers Compensation

Senior Corporate Counsel, Ethics & Compliance

Logic Design Engineer