Senior Network Support Engineer

Cisco

Senior Network Support Engineer at ThousandEyes resolving complex network performance challenges. Collaborating with global teams and ensuring exceptional service delivery for enterprise clients.

Posted 7/22/2026full-timeMexico City • 🇲🇽 MexicoSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in network infrastructure management, focusing on troubleshooting, performance optimization, and service delivery. Proficient in leveraging data-driven metrics to enhance operational standards and customer satisfaction.

Highest-signal resume keywords

Network Infrastructure ManagementTCP/IP ProficiencyCloud-Based SaaS TroubleshootingLinux Operating Systems KnowledgeAutomation and Virtualization Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Networking PrinciplesTCP/IPDNSWeb TechnologiesCloud-Based SaaSLinuxPythonJavaAutomationVirtualization

Soft Skills

Problem SolvingCustomer Satisfaction FocusProcess Improvement

Tools & Technologies

ContainersVMware

Industry Keywords

Technical SupportEngineeringService-Level AgreementsMean-Time-To-ResolutionTroubleshooting Documentation

Tech Stack

Tools & technologies

CloudDNSJavaLinuxPythonTCP/IPVMware

About the role

Key responsibilities & impact

Drive the stability and performance of our global network infrastructure by proactively identifying and resolving complex connectivity challenges for our enterprise customers.
Orchestrate the end-to-end lifecycle of network support initiatives to ensure seamless service delivery and high customer satisfaction.
Elevate the internal support ecosystem through the development of robust troubleshooting documentation and advanced diagnostic tools that simplify complex workflows.
Transform network reliability by consistently meeting aggressive service-level agreements and reducing mean-time-to-resolution for critical incidents.
Empower our technical teams to maintain superior operational standards through data-driven performance metrics and continuous process improvement.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Engineering, or a related technical field.
5 years of professional experience in technical support, engineering, or a customer-facing technical role.
Demonstrated proficiency in core networking principles, including TCP/IP, DNS, and web technologies.
Proven experience managing or troubleshooting cloud-based SaaS software products in a production environment.
Working knowledge of Linux-based operating systems and at least one programming language (e.g., Python, Java).
Advanced proficiency in automation, programmability, and virtualization technologies (e.g., containers, VMware).

Benefits

Comp & perks

Professional development opportunities
Flexible working arrangements