Customer Support

• Providing excellent administrative support to underwriting teams to ensure CFC can adhere to target turnaround times for our brokers and insureds;
• Managing the underwriting central inboxes and logging new and renewal submissions on CFC’s internal underwriting system;
• Preparing certificates and other standard documents;
• Servicing quotes requests within CFC’s portfolio framework;
• Managing referrals from our technology platform and automation process, supporting our brokers and servicing or escalating the requests;
• Managing internal workflows and sending emails chasing outstanding items such as subjectivities and renewal business;
• Answering broker phone calls and triaging or managing queries;
• General ad-hoc administrative duties as required.

Broker Support Specialist

Product Manager

• Lead end-to-end product initiatives, including user requirements gathering, market research, and data analysis to inform product strategy, evaluate development opportunities, and assess the competitive landscape to drive innovation and market differentiation.
• Collaborate with internal and external stakeholders to capture and translate business needs into detailed functional requirements. Work closely with development teams to write user stories, define acceptance criteria, groom the product backlog, and facilitate discovery workshops and requirements sessions.
• Prioritize features and enhancements based on business value, technical feasibility, and strategic alignment. Maintain and continuously refine the product backlog to ensure clear prioritization and sprint-ready user stories.
• Partner with technical business analysts to ensure accurate interpretation of business requirements for new functionality. Provide technical input on system architecture, platform upgrades, and infrastructure planning to support scalable and sustainable solutions.
• Design and implement complex automation workflows within the Decisions platform to support quoting, document generation, and policy lifecycle management. Mentor team members on technical standards, development best practices, and platform optimization techniques.
• Lead technical integration initiatives during organizational transitions to ensure system alignment and a consistent user experience. Build and scale the technology team from the ground up, including recruitment, interviewing, onboarding, training, and performance management.
• Conduct regular one-on-one meetings to support professional development and career progression. Facilitate knowledge-sharing sessions and training programs to upskill team members in emerging technologies and industry best practices.
• Oversee daily team operations, including task allocation, sprint planning, and performance tracking, while fostering a culture of continuous improvement, innovation, and technical excellence.
• Manage core software updates, server maintenance, and system optimization to support daily operational needs. Monitor infrastructure performance and participate in external partner engagements to stay informed of industry trends and advancements.
• Collaborate with external service providers supporting platforms such as Decisions, WinBEAT, Auth0, and DataDog. Assess technical risks, licensing implications, and cost considerations related to platform upgrades and infrastructure investments.
• Drive continuous improvement and quality assurance initiatives by monitoring system performance and optimizing solutions to enhance operational efficiency. Work closely with testing teams to develop comprehensive test plans and ensure high-quality deliverables.
• Engage executive stakeholders to align product strategy with organizational objectives. Develop and execute communication plans to keep stakeholders informed, present product roadmaps to senior leadership, and lead digital transformation initiatives to modernize legacy systems.
• Stay current with emerging technologies and industry trends, research new platforms for potential integration, and champion innovation initiatives to support long-term business growth.

Product Owner

Risk

• As the Product Governance Analyst, you will support the delivery of robust product governance and customer outcomes oversight across the business, ensuring products meet regulatory expectations and deliver fair value to customers.
• - Support the Product Governance and Customer Outcomes Manager in bringing all CFC products within the scope of the Product Governance Framework.
• - Contribute to annual conduct risk assessments for new and renewal business.
• - Collaborate with stakeholders to support governance activities and escalate issues as needed.
• - Assist in reviewing fair value assessments to ensure periodic product reviews aligned with the Product Governance Framework and FCA requirements.
• - Help identify and escalate material findings and recommended actions to the Product Oversight Forum.
• - Maintain and update product governance documentation and frameworks.
• - Support internal and external audit requests related to product governance.
• - Coordinate governance forums and committee meetings, including agendas, minutes, and action tracking.
• - Collate and analyse MI to evaluate product performance.
• - Contribute to developing dashboards and reporting tools for customer outcomes.
• - Maintain team documentation and track actions.
• - Attend relevant meetings, forums, and committees to contribute to governance discussions.
• - Support the continued embedding of product governance, conduct risk, and regulatory requirements.

Product Governance Analyst

Claims Specialist

• Proactively handle cyber and technology claims on behalf of CFC’s capacity providers from first notification of loss to settlement within the scope of CFC’s delegated authorities.
• Foster good relationships with policyholders, brokers, underwriters and capacity providers, and drive excellent customer service.
• Actively work with a panel of response vendors during claims incidents.
• Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage.
• Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of CFC’s products and wordings.

Claims Adjuster, Cyber – French Speaking

Financial Planning and Analysis

• Accurate data entry into CFC key systems to support the enquiry management and quoting processes s
• Support renewal, new business, and policy documentation processes
• Prepare pre-renewal quotes, including the reviewing and rating of binder renewals
• Process policy endorsements and manage cancellations
• Assist in maintaining broker relationships by ensuring timely and professional communication
• Work from a shared inbox to ensure emails are managed, and queries escalated as needed
• Support the preparation of quote documentation, proposals, and renewal presentations
• Contribute to the continuous improvement of processes and support broker relationships

Financial Lines Underwriting Assistant

Infrastructure Engineer

• The Platform Operations Team plays a critical role in maintaining and advancing CFC’s core technology infrastructure. In this role, you will work across a broad range of enterprise technologies to ensure stability, performance, and continuous improvement of our platforms.
• Key areas of responsibility include:
• - Network architecture and operations across LAN, WAN, and Wi‑Fi environments
• - Provisioning and supporting hybrid infrastructure (on‑premises, cloud, and mixed environments)
• - Server and storage management
• - Administration of virtualization and containerization platforms
• - Operating system patching and lifecycle management
• - Managing backup and restore services
• - Supporting disaster recovery and business continuity planning (BCP)
• - Delivering secure remote access and VPN services
• This role is central to ensuring our systems remain secure, resilient, and scalable as CFC continues to grow.

Infrastructure Operations Engineer

Operations

• Collaborating with stakeholders to gather, document, and analyse business and technical requirements for strategic initiatives
• Leading and delivering small to medium-sized projects with clear objectives, timelines, and well-managed stakeholder engagement
• Designing, building, and maintaining advanced KPI and OKR dashboards using Power BI
• Analysing team and project performance data to highlight trends, risks, and opportunities
• Preparing regular reports, executive summaries, and presentations for the CTO and technology leadership
• Organising and facilitating cross-functional meetings, workshops, and forums to support alignment and effective decision-making
• Building strong relationships across technology and business teams, ensuring clarity, communication, and consensus
• Identifying and implementing process improvements to enhance efficiency, collaboration, and operational excellence
• Supporting organisational change initiatives and the adoption of new processes and tools.

Technology Operations Analyst

• Responding to broker enquiries promptly and professionally
• Providing first‑class servicing via our live chat function
• Managing the platform inbox and log submissions
• Issuing policies, MTAs and related documentation
• Chasing outstanding items such as subjectivities and renewals
• Handling platform referrals and produce quotations within SLAs
• Proactively chasing new business quotations we are keen to secure
• Explaining product features and coverage confidently to brokers
• Carrying out daily risk reviews to ensure portfolio profitability
• Engaging with brokers to gather platform feedback

Platform Support Specialist

Revenue Operations

• The Revenue Operations function is responsible for driving effectiveness, efficiency, and sustainable growth across CFC by aligning all revenue‑generating activities, processes, and resources for our global broker partnerships.
• As Deputy to the Head of Revenue Operations, you will play a central role in optimising every stage of the sales funnel—enhancing performance, streamlining sales technology, and enabling data‑driven decision‑making.
• Help evolve our Management Information strategy and unlock the full value of our new Broker Relationship Management platform (CRM).

Revenue Operations Lead

Manager

• Reporting to the Head of Reward, you’ll play a key role in delivering CFC’s global reward and benefits strategy.
• Working as part of a small experienced and highly technical reward team, you’ll have real ownership of how our programmes run today and how they evolve as we continue to grow.
• Collaborating with HR and senior leaders, you’ll help develop frameworks that strengthen the link between performance and reward, offering clear, expert guidance on benchmarking, reward structures and job grading.
• You’ll also take responsibility for salary survey submissions, producing meaningful reward analytics and reporting, and handling day‑to‑day and more technical reward queries.
• You’ll manage the full breadth of our benefits offering, working closely with providers and brokers to ensure schemes remain cost‑effective, consistent, and supportive of employee wellbeing across both the UK and our international locations.
• You’ll run the annual compensation review cycle end‑to‑end, ensuring robust moderation, fair outcomes, and a smooth process through our systems

Reward & Benefits Manager

General Counsel

• Assist with a broad range of contentious and non‑contentious legal matters, with a particular focus on supporting the Group’s MGAs and contributing to syndicate‑related work.
• Deliver high‑quality legal advice to the Company and internal stakeholders, offering timely, commercially attuned solutions to complex legal issues.
• Negotiate, draft, and advise on commercial contracts, NDAs, and industry‑specific agreements.
• Promote knowledge sharing across the business and stay up to date with legal and regulatory developments, including delivering clear and engaging training sessions where appropriate.
• Support the Group’s risk management framework, including maintaining the contracts register and other core legal controls.
• Contribute to key Group projects, collaborating effectively with internal stakeholders and the wider Governance team to ensure continued compliance with legal and regulatory obligations.

Senior Legal Counsel

Accountant

• This role offers a rare but fantastic opportunity to join and support a small, highly-effective Finance function and obtain a real breadth of experience in a highly profitable fast-growing environment, for a six-month fixed-term contract.
• As a result of strong organic growth and recent overseas acquisitions the company is seeking a Management Accountant to join their rapidly growing Finance team. You will be responsible for the production of management accounts for various group companies, including P&L variance analysis, balance sheet reconciliations and cash flow reports, as well as assisting the Senior Management Accountant with group financial reporting.
• - Preparation of management accounts for group companies to agreed timescales, including variance commentary
• - Maintenance of various balance sheet reconciliations to agreed timescales (prepayments, accruals, fixed assets, capitalised IT development, intercompany reconciliations, etc.)
• - Preparation of departmental P&Ls for support function heads, including holding quarterly review meetings
• - Assist with the production of statutory accounts for group companies
• - Assisting with the Group corporation tax and VAT returns
• - Assist with internal, interim and year end audits
• - Development and documentation of internal controls and processes
• - Manage intercompany settlements between group companies
• - Support in the preparation of annual financial budgets and forecasts
• - Production of various ad hoc analyses for decision support

Management Accountant

• In this role you are responsible for handling, monitoring and enhancing centralised processes across the business.
• This includes conducting underwriting file reviews, overseeing centralised underwriting guidance, handling change requests for our quote and bind platform, and managing our underwriting authority process.
• You will create and track service standards to ensure the team are providing an invaluable service to the business.
• Not only will you perform these activities yourself, but you will also line-manage a team of coordinators to ensure the highest standards of quality and consistency are met.
• You will be responsible for training and mentoring the team.

Operations Support Team Leader

Underwriter

• Providing excellent administrative support primarily to the transaction liability team and other underwriting teams
• Managing the underwriting central inboxes and logging new and renewal submissions on CFC’s internal underwriting system
• Preparing various activity reports and spreadsheets as directed
• Administering the department diary, including chasing outstanding items such as subjectivities and assisting with invoicing and setting up of new clients
• Answering incoming calls and fielding queries as appropriate
• Reviewing and amending transaction documents including non-disclosure and hold harmless letters
• Working with the existing support functions in CFC to ensure the timely progression of transactions from initial submission to policy binding (including the administrative aspects of this process)
• General ad-hoc administrative duties as required

Transaction Liability Underwriting Assistant

• We are looking for an experienced claims professional focusing on Property and General Liability claims to further strengthen our claims team and to ensure that we continue to deliver a high-quality claims service to policyholders, brokers, underwriters and capacity providers.
• Not only will you be handling Property and General Liability claims, but there is the opportunity to also handle Terrorism, Environmental Liability and Employer’s Liability claims.
• This role will work with the CFC Claims team, along with the P&C underwriting team and several specialist vendors including forensic, legal, and PR firms.