Business Analyst

• Gathering, validating and documenting business requirements.
• Working closely with Product Owners and the Technology Manager to deliver on product roadmaps.
• Modelling business processes and identifying opportunities for improvements.
• Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts.
• Identifying and learning new technologies and their suitability in helping support ongoing improvements and new functionality.
• Technical design and development of more challenging business problems.
• Simplifying information and deciphering technical jargon so it is easily understood by the business.

Technology Business Analyst

Manager

• CFC is building a formal Third‑Party Risk Management (TPRM) capability for the first time. Following the development of a new TPRM framework, this role will take ownership of embedding, operating, and continuously improving that framework across the organisation.
• The TPRM Manager will work closely with Procurement, Risk, Compliance and other business teams to ensure third‑party risk activities are aligned with supplier onboarding, contract oversight and ongoing supplier governance.
• This is a hands‑on, business‑facing 1st Line of Defence role requiring strong judgement, stakeholder engagement and the ability to make a new framework practical, scalable and embedded in day‑to‑day decision‑making.

TPRM Manager

Data Engineer

• Working with multiple stakeholder communities to understand our data needs and create pipelines to take data between different layers in the platform
• Ensuring the technical infrastructure is in place and appropriate to support managing the data platform and associated activities such as pipelines
• Creating standards and patterns to ensure that future development adhere to a high-quality fit for purpose framework
• Defining features and capabilities to move the dial on data usage within the insurance industry
• Providing governance and consultancy to users of the data platform and data related questions

Senior Data Engineer

Data Analyst

• Lead data workstreams in business transformation programs across CRM, finance, claims and underwriting.
• Partner with senior stakeholders across Distribution, Claims, Marketing, Underwriting and Finance communities to translate their business problems into clearly defined data requirements and analytical needs.
• Define and maintain a knowledge base of the CFC data models.
• Collaborate with stakeholders to prioritise use cases and align solutions with business outcomes.
• Identify opportunities for process improvement and data quality enhancement.
• Conduct ad-hoc analysis and present findings clearly and concisely to both technical and non-technical audiences.
• Design metrics and KPIs to move the dial on data usage and governance.
• Maintain awareness of relevant AI‑enabled analytics trends and tools, and evaluate where they can be responsibly applied to enhance insight, efficiency or decision‑making, in partnership with data & AI teams.

Senior Data Analyst

Backend Engineer

• At CFC, this role sits right at the intersection of technology, data, and real business impact.
• You’ll lead a talented engineering team and play a pivotal role in shaping how we design, build, and scale our platforms — from early concept through to production.
• As a Technical Lead at CFC you will be responsible for guiding and mentoring a team towards the successful development of high-quality technical solutions that align with our business goals.
• Providing technical leadership, designing and implementing complex solutions, and ensuring the team adheres to best practices.
• Join us in shaping the technical direction of our projects and fostering a culture of excellence.

Technical Lead, Python

Events

• Deliver high quality, interactive event experiences that generate increased broker engagement and bring the CFC mission and story to life.
• Be responsible for all facets of the event planning process, including goal setting, logistics, budgeting, communications, and project management.
• Take ownership of and lead on large and mid-sized CFC events including venue research, supplier contracts and speaker liaison.
• Manage CFC’s presence at partner events and industry tradeshows, including fulfilment of sponsorship entitlements, booth presence, and external social events.
• Participate in ideation and development and execution of events globally.
• Negotiate, develop and manage effective relationships with vendors and venues.
• Partner with other marketing functions to ensure events communication plans are executed across CFC channels and are aligned with wider marketing activity.
• Be a brand ambassador for CFC internally, ensuring visual, written and verbal global brand consistency.
• Mentor junior marketers in the team.
• Measure and report on event effectiveness and return on investment, make data-driven optimisations, and present insights to stakeholders.
• Develop strong knowledge of the insurance market, broker insight and events industry.
• Build and maintain relationships stakeholders across marketing, underwriting and distribution.

Events Manager – 12mth FTC

• Incident Coordination – Collaborate with multiple teams, including forensics, legal, public relations, and the client’s executive leadership to coordinate incident response efforts.
• Incident Documentation – Ensure accurate, thorough, and timely documentation of incident response activities, timelines, actions taken, and outcomes. Track multiple cases at once while maintaining attention to detail.
• Client Communication - Provide clear communication and updates to stakeholders, ensuring a unified response.

Associate Cyber Incident Manager

General Counsel

• Act as the primary legal and regulatory adviser for CFC USA Inc, covering US federal and state law, insurance regulation, licensing, NYDFS obligations, data privacy (including CCPA), AI regulation and employment law
• Partner closely with Group Legal and Compliance to ensure policies, controls and escalation processes are aligned with Group risk appetite
• Review, negotiate and manage US‑law governed commercial contracts, including supplier agreements and leases
• Provide legal oversight of fronting arrangements, including contractual management and ongoing regulatory compliance
• Lead regulatory engagement, including liaison with regulators, preparation of filings and returns, and reporting to boards and committees
• Monitor legal and regulatory developments and translate change into practical, business‑ready guidance
• Maintain and develop standard legal templates, including producer agreements, delegated authority and NDA templates
• Support Group Legal on strategic initiatives such as potential M&A, portfolio acquisitions and cross‑border projects
• Work collaboratively across underwriting, operations, compliance and leadership teams to provide clear, pragmatic advice
• In conjunction with Group Legal, provide oversight of relevant legal and compliance matters for CFC Security Inc

Assistant General Counsel

Underwriter

• You’ll develop a thorough understanding of CFC’s workflow processes and systems as well gaining exposure to insurance.
• Providing excellent administrative support to underwriting teams to ensure CFC can adhere to target turnaround times for our brokers and insureds;
• Managing the underwriting central inboxes and logging new and renewal submissions on CFC’s internal underwriting system;
• Preparing various activity reports and spreadsheets as directed;
• Administering the department diary, including chasing outstanding items such as subjectivities and renewal business;
• Answering incoming calls and fielding queries as appropriate;
• General ad-hoc administrative duties as required

Underwriting Assistant

• We are looking for a Tax Analyst to join our growing Tax team, who will be responsible for preparing and/or assisting with the preparation of the Group’s tax returns and calculations, covering both direct and indirect taxes for the UK and Group companies.****This Tax Analyst role will support the Tax Manager and Tax Accountant in preparing tax reporting information for other tax-related matters including Senior Accounting Officer (SAO), Corporate Criminal Offence (CCO), transfer pricing, withholding tax, foreign exchange and tax policies.

Tax Analyst

Analyst

• Serving as the first point of contact for users seeking technical assistance at the Tech Bar
• Diagnosing and resolving hardware and software issues across laptops, desktops, and mobile devices
• Supporting operating systems, applications, and network‑related problems
• Assisting users with setting up and configuring IT equipment
• Logging and managing incidents and service requests using the ITSM system
• Escalating complex issues to 2nd Line Support or specialist teams when required
• Maintaining a high level of customer service and ensuring timely resolution of issues
• Educating users on best practices and providing guidance on IT‑related queries
• Working alongside the AV specialist to support meeting rooms and events
• Supporting VIP meetings and company‑wide events, ensuring AV and rooms are fully prepared
• Participating in team meetings and contributing to continuous improvement initiatives
• Creating knowledge articles, guides, and processes to support the business
• Running bi‑weekly new starter inductions and maintaining induction materials
• Managing joiner, mover, and leaver (JML) processes, including account creation and decommissioning
• Communicating clearly and consistently with users and colleagues

1st Line Analyst

• ****Responsibilities Include:*
• - Responsible for key account management and performance metrics with a primary focus on strengthening relationships with top 20 national retail brokers across major AR networks
• - Execute sales initiatives and strengthen CFC’s presence across the Australian cyber market
• - Drive new business enquiries, creating new broker partnership, ensuring new pipeline of distribution
• - Elevate regional sales capability, representing CFC as a key regional representative, actively engaging in industry meetings, broker events, and conferences to enhance brand visibility and cultivate strategic relationships
• - Deliver engaging in‑person and virtual presentations
• - Work closely with distribution team to develop and execute cyber insurance panels, ensuring alignment with underwriting strategy, risk appetite, and broker needs.
• - Maintain strong competitor and market awareness and identify new go‑to‑market strategies
• - Streamline engagement processes to enhance broker experience
• - Provide training and education to build brokers’ cyber capability
• - Travel nationwide to meet brokers, attend events and support market engagement
• - Collaborate with cross-functional leaders to ensure cyber solutions are fully aligned with broader relationship management and business development goals.

Cyber Development Manager

Customer Support

• Providing excellent administrative support to underwriting teams to ensure CFC can adhere to target turnaround times for our brokers and insureds;
• Managing the underwriting central inboxes and logging new and renewal submissions on CFC’s internal underwriting system;
• Preparing certificates and other standard documents;
• Servicing quotes requests within CFC’s portfolio framework;
• Managing referrals from our technology platform and automation process, supporting our brokers and servicing or escalating the requests;
• Managing internal workflows and sending emails chasing outstanding items such as subjectivities and renewal business;
• Answering broker phone calls and triaging or managing queries;
• General ad-hoc administrative duties as required.

Broker Support Specialist

Product Manager

• Lead end-to-end product initiatives, including user requirements gathering, market research, and data analysis to inform product strategy, evaluate development opportunities, and assess the competitive landscape to drive innovation and market differentiation.
• Collaborate with internal and external stakeholders to capture and translate business needs into detailed functional requirements. Work closely with development teams to write user stories, define acceptance criteria, groom the product backlog, and facilitate discovery workshops and requirements sessions.
• Prioritize features and enhancements based on business value, technical feasibility, and strategic alignment. Maintain and continuously refine the product backlog to ensure clear prioritization and sprint-ready user stories.
• Partner with technical business analysts to ensure accurate interpretation of business requirements for new functionality. Provide technical input on system architecture, platform upgrades, and infrastructure planning to support scalable and sustainable solutions.
• Design and implement complex automation workflows within the Decisions platform to support quoting, document generation, and policy lifecycle management. Mentor team members on technical standards, development best practices, and platform optimization techniques.
• Lead technical integration initiatives during organizational transitions to ensure system alignment and a consistent user experience. Build and scale the technology team from the ground up, including recruitment, interviewing, onboarding, training, and performance management.
• Conduct regular one-on-one meetings to support professional development and career progression. Facilitate knowledge-sharing sessions and training programs to upskill team members in emerging technologies and industry best practices.
• Oversee daily team operations, including task allocation, sprint planning, and performance tracking, while fostering a culture of continuous improvement, innovation, and technical excellence.
• Manage core software updates, server maintenance, and system optimization to support daily operational needs. Monitor infrastructure performance and participate in external partner engagements to stay informed of industry trends and advancements.
• Collaborate with external service providers supporting platforms such as Decisions, WinBEAT, Auth0, and DataDog. Assess technical risks, licensing implications, and cost considerations related to platform upgrades and infrastructure investments.
• Drive continuous improvement and quality assurance initiatives by monitoring system performance and optimizing solutions to enhance operational efficiency. Work closely with testing teams to develop comprehensive test plans and ensure high-quality deliverables.
• Engage executive stakeholders to align product strategy with organizational objectives. Develop and execute communication plans to keep stakeholders informed, present product roadmaps to senior leadership, and lead digital transformation initiatives to modernize legacy systems.
• Stay current with emerging technologies and industry trends, research new platforms for potential integration, and champion innovation initiatives to support long-term business growth.

Product Owner

Risk

• As the Product Governance Analyst, you will support the delivery of robust product governance and customer outcomes oversight across the business, ensuring products meet regulatory expectations and deliver fair value to customers.
• - Support the Product Governance and Customer Outcomes Manager in bringing all CFC products within the scope of the Product Governance Framework.
• - Contribute to annual conduct risk assessments for new and renewal business.
• - Collaborate with stakeholders to support governance activities and escalate issues as needed.
• - Assist in reviewing fair value assessments to ensure periodic product reviews aligned with the Product Governance Framework and FCA requirements.
• - Help identify and escalate material findings and recommended actions to the Product Oversight Forum.
• - Maintain and update product governance documentation and frameworks.
• - Support internal and external audit requests related to product governance.
• - Coordinate governance forums and committee meetings, including agendas, minutes, and action tracking.
• - Collate and analyse MI to evaluate product performance.
• - Contribute to developing dashboards and reporting tools for customer outcomes.
• - Maintain team documentation and track actions.
• - Attend relevant meetings, forums, and committees to contribute to governance discussions.
• - Support the continued embedding of product governance, conduct risk, and regulatory requirements.