CenterWell Senior Primary Care

Therapist

• Plan and administer prescribed physical therapy treatment for patients, working onsite in their homes, to attain highest level of physical function.
• Assess and document patients' physical strengths to support physician evaluation and guide treatment goals.
• Develop and implement a rehabilitation program consistent with physician's Plan of Treatment and the goals of the patient team.
• Provide PTAs and Home Health Aides with clear written care instructions and oversee their performance and documentation.
• Document patient observations, interventions, and evaluations promptly and thoroughly.
• Report patient progress to the physician, Clinical Manager, care team, patient, and family, and submit all required evaluations, plans, progress notes, and discharge summaries.

Physical Therapist, Home Health

Manager

• help to ensure optimal continuity of care for patients transitioning into and out of our services.
• be knowledgeable regarding post-acute levels of care, and an expert regarding CenterWell Home Health services including home health, hospice, and palliative care.
• communicate with the CenterWell Home Health clinical team and help facilitate patient follow-up for patients in need of (additional) services.
• Be a CenterWell Home Health representative in supporting patients who have been discharged from service or for those who may need post-acute services.
• Navigate healthcare options; care services post-acute offerings, Medicare coverage, billing issues, and accessing healthcare resources.
• Use a variety of tools and methods to quickly provide patient options and education including but not limited to sites of service, specialty offerings, post-acute care, and other related questions.
• Handle a variety of customer issues including location lookup, directions, and complaints.
• Make clinical level of care determination based on discussion, medical records, and any other important clinical data.
• Match these needs to a service site location or, if not available, look up and provide alternative services.
• Be a customer advocate throughout the referral process to ensure timely response and to maximize referral to admission conversion rate.
• Follow-up and track referral and admission outcomes.
• Maintain awareness and orientation to department performance objectives, meets standards, and assures patient satisfaction goals are met.
• Assist in the admissions process by acting as an ambassador for patients who meet the admissions requirements.
• Focus on placing the right patient to the right care setting at the right time.
• adhere to and participates in Company's mandatory training which includes but is not limited to HIPAA privacy program/practices, Business Ethics and Compliance programs/practices, and Company policies and procedures.
• Review and adhere to all Company policies and procedures.
• Provide education regarding Home Health, Hospice, and Palliative Care Services.
• Help with clinical eligibility review for alternate services.
• Participate in special projects and perform other responsibilities as assigned.

Care Manager, Telephonic Nurse – Part Time

Operations

• Enter prescription and inventory information into pharmacy systems, ensuring completeness and compliance with established protocols.
• Verify medication details, including drug name, strength, dosage form, and quantity, against source documents.
• Assist pharmacists in maintaining updated inventory records and resolving discrepancies.
• Review and process incoming orders, ensuring proper documentation and labeling.
• Maintain confidentiality of patient and prescription information following HIPAA and company policies.
• Support quality assurance initiatives by identifying and reporting errors or inconsistencies in item entry.
• Collaborate with pharmacy team members to ensure efficient workflow and exceptional customer service.
• Participate in ongoing training and development to stay current with pharmacy practices and technology.

Mail Operations Pharmacy Technician

Insurance

• Daily audit of admission, discharge and other source documentation to ensure revenue is recognized appropriately and all conditions of payment are met.
• Verify patient eligibility and payor coverage guidelines to ensure that all necessary information is secured for timely, accurate revenue recognition.
• Weekly generation of site revenue and resolution of batch errors and bill holds as appropriate.
• Weekly communication with site leadership detailing outstanding documentation or other issues resulting in a potential loss of revenue.
• Prepare and submit invoices to Accounts Payable for reimbursement and performs follow up to ensure accurate, timely payments are made to our facility partners.
• Prepare, submit and follow up on authorization and re-authorization requests according to applicable state and commercial payor guidelines.
• Coordinate, review, and analyze documentation and data entry supporting Medicare, Medicaid, and commercial payer requirements to ensure accurate and timely billing.
• Ensure all internal controls and related policies/procedures are implemented and followed in accordance to the accounts receivable requirements.
• Ensure all payer requirements are met accordingly, including pre-cert requirements, notification requirements, and level of care change required documents.
• Alerts appropriate team members at the Site regarding late or missing documents required for billing.
• Establish and maintain positive working relationships with Sites, Nursing Home Facilities, and AR Teams.
• Maintain the confidentiality of patient/client and agency information.
• Maintain accurate and up to date information for all vendor and nursing facility contracts.
• Keep information in an orderly manner readily accessible for review.
• Presents status as requested.
• Assure for compliance with local, state and federal laws, Medicare regulations, and established company policies and procedures.
• Participate in special projects and performs other duties as assigned.
• Assist with training of newly-hired associates, as well as re-education of revenue teams as necessary.
• Act as an information resource for any hard revenue generation issues or system issues. Basically the subject matter expert.

Home Health Insurance Authorization Specialist

• Evaluate, direct and provide speech/language pathology service to patients in the home or facility
• Participate in the development and periodic review of the Plan of Treatment and Plan of Care
• Utilize professional skills and judgment in assessing and treating disorders of speech, voice, language, hearing and swallowing to prevent, identify, evaluate and minimize the effects of such disorders and conditions
• Administer and interpret diagnostic tests and applications of therapeutic treatments including audio logic screening
• Observe, record and report changes in the patient's condition and response to treatment to supervisor and/or the physician
• Provide instruction and training to patients in use of alternative communication systems when appropriate
• Provide counsel and instruction to patients, families and healthcare staff
• Maintain and submit documentation as required by the Company and/or facility
• Prepare and submit timely written reports of evaluations, visits, summaries, care plans, care coordination activities and progress reports as required by Company policy
• Participate in care coordination activities and discharge planning
• Maintain the highest standards of professional conduct in relation to information that is confidential in nature
• Share information only when the recipient's right to access is clearly established and the sharing of such information is clearly in the best interests of the patient
• Attend, participate in and/or conduct internal staff development programs, obtain continuing education as required by Company policy, regulation.

Speech Therapist, Home Health

• Evaluate, direct and provide speech/language pathology service to patients in the home or facility
• Participate in the development and periodic review of the Plan of Treatment and Plan of Care
• Utilize professional skills and judgment in assessing and treating disorders of speech, voice, language, hearing and swallowing
• Administer and interpret diagnostic tests and applications of therapeutic treatments including audio logic screening
• Observe, record and report changes in the patient's condition and response to treatment
• Provide instruction and training to patients in use of alternative communication systems when appropriate
• Provide counsel and instruction to patients, families and healthcare staff
• Maintain and submit documentation as required by the Company and/or facility
• Prepare and submit timely written reports of evaluations, visits, summaries, care plans, care coordination activities and progress reports
• Participate in care coordination activities and discharge planning
• Maintain the highest standards of professional conduct in relation to information that is confidential in nature
• Attend, participate in and/or conduct internal staff development programs, obtain continuing education as required by Company policy, regulation.

Physical Therapist, Home Visits

Physical Therapist – Home Health

Home Health Physical Therapist

Account Executive

• Call on physicians, hospitals, skilled nursing facilities' management, discharge planners, and case managers within an assigned territory to promote CenterWell's home health services
• Prepare business plans and maintain target lists
• Prioritize accounts in accordance with the market sales plan
• Gather and organize account-related information and provide input on important customer opportunities
• Report to a Market Executive of Sales

Home Health Account Executive

Sales

• Manage, develop and train sales team to ensure area sales and profit targets are achieved or exceeded
• Analyze gross profit factors, market conditions, business volume/mix and competition
• Partner with Sales Management to develop and execute area specific annual strategic plan/budget and prepare quarterly sales updates to ensure achievement of established sales goals
• Partner with Operations counterpart to ensure continued branch growth by expanding new and existing client base.
• Report to an Area Vice President of Sales
• Manage the Coastal NC sales team

Area Director of Sales – Home Health

• Responsible for the accurate dispensing of prescribed medication to patients
• Works within thorough, prescribed guidelines and procedures
• Uses independent judgment requiring analysis of variable factors to solve basic problems
• Collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach
• Ensures adherence to quality assurance standards
• Performs escalated or more complex work of a similar nature and supervises a group of typically support and technical associates
• Coordinates and provides daily oversight to associates
• Holds team members accountable for following established policies

Supervising Pharmacist, Mail Operations

• Evaluate, direct and provide speech/language pathology service to patients in the home or facility
• Participate in the development and periodic review of the Plan of Treatment and Plan of Care.
• Utilize professional skills and judgment in assessing and treating disorders of speech, voice, language, hearing and swallowing to prevent, identify, evaluate and minimize the effects of such disorders and conditions.
• Administer and interpret diagnostic tests and applications of therapeutic treatments including audio logic screening.
• Observe, record and report changes in the patient's condition and response to treatment to supervisor and/or the physician.
• Provide instruction and training to patients in use of alternative communication systems when appropriate.
• Provide counsel and instruction to patients, families and healthcare staff.
• Maintain and submit documentation as required by the Company and/or facility.
• Prepare and submit timely written reports of evaluations, visits, summaries, care plans, care coordination activities and progress reports as required by Company policy.
• Participate in care coordination activities and discharge planning.
• Maintain the highest standards of professional conduct in relation to information that is confidential in nature.
• Share information only when the recipient's right to access is clearly established and the sharing of such information is clearly in the best interests of the patient.
• Attend, participate in and/or conduct internal staff development programs, obtain continuing education as required by Company policy, regulation.

Speech Therapist – Home Health

• Oversee clinical operations for the location, including patient care delivery, staff management, documentation quality, and regulatory compliance, working onsite in-office.
• Review referrals, determine admission appropriateness, assign clinicians, and ensure Plans of Care meet patient needs and agency standards.
• Guide, support, and educate clinicians; help goal‑set, care planning, and clinical decision‑making; and remain available during operating hours for clinical support.
• Ensure clinical documentation, audits, and billing meet Medicare, payer, and company standards; monitor case management quality and outcomes.
• Participate in hiring, training, performance evaluation, coaching, and corrective action for clinical staff.
• Conduct ongoing staff education based on documentation review, utilization review findings, and performance improvement data.
• Coordinate communication among physicians, team members, and caregivers to support care coordination, discharge planning, and outcome achievement.
• Participate in quality improvement, data tracking, budgeting activities, marketing initiatives, and community relationship development.
• Provide direct patient care on a limited basis in exceptional or unplanned circumstances and act as Branch Director in their absence.
• Perform additional tasks to support clinical operations and organizational goals.

Home Health Clinical Manager

• Monitor branch operations specific to the market assigned
• Develop strategies and overall branch business plans, annual planning, and budgets for assigned market
• Produce specific market quality assessment reports along with reviewing and managing patient satisfaction data
• Work with AVPO along with several cross-functional teams at both the region and corporate level
• Manage Branch Directors within the assigned market, including people leadership management
• Analyze assigned market conditions, competitors, and business volume
• Coordinate with Business Service Center for accounts receivable activities related to branch billing, payroll, credit, and data entry activities
• Partner with sales counterpart to ensure continued branch growth by expanding our client base
• Support and ensure execution of performance improvement plans
• Coach, mentor and engage with Branch Directors and Weekend Managers

Physical Therapist, Home Health

Care Manager, Telephonic Nurse – Part Time

Mail Operations Pharmacy Technician

Home Health Insurance Authorization Specialist

Speech Therapist, Home Health

Speech Therapist, Home Health

Physical Therapist, Home Visits

Physical Therapist – Home Health

Home Health Physical Therapist

Home Health Account Executive

Area Director of Sales – Home Health

Supervising Pharmacist, Mail Operations

Speech Therapist – Home Health

Home Health Clinical Manager

Market Executive, Operations – Home Health