CenterWell Senior Primary Care

Analyst

• Monitor, analyze, and optimize intraday performance across all supported contact channels
• Make real time adjustments and communicate operational impacts
• Provide actionable insights to leadership to ensure service levels are met
• Analyze intraday trends and staffing needs to support enterprise-level workforce planning
• Operate with autonomy in prioritizing work and making informed decisions

WFM Real Time Analyst – Professional 1

Business Operations

• Performs analysis of business, process and user needs
• Documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications
• Formulates and defines systems and objectives based on user needs and applicable business systems and industry requirements
• Devises or modifies procedures and processes to solve complex problems
• Validates benefits achieved from solution implementation
• Begins to influence department's strategy
• Makes decisions on moderately complex to complex issues regarding technical approach for project components

Senior Business Systems Analyst

Therapist

• Provide therapy services planned, delegated and supervised by the qualified Occupational Therapist
• Assist in the implementation of vocational/education programs and activities established by registered Occupational Therapist
• Design/adapt equipment and working and/or living environment
• Fabricate devices to assist and improve function and independence
• Provide therapeutic treatment and instruction to patients
• Report information and observations to Occupational Therapist and/or Clinical supervisor
• Assist with preparation of progress reports
• Maintain and submit documentation as required by the Company and/or facility
• Instruct patients and family members regarding home programs
• Participate in care coordination and discharge planning activities

Occupational Therapist Assistant – Home Health

Product Designer

• Lead discovery efforts that synthesize quantitative analytics, qualitative research, VoC insights, and business objectives into cohesive strategic narratives.
• Define opportunity areas and experience principles that influence roadmap prioritization.
• Create structured frameworks, journey models, and ecosystem maps that bring clarity to complex or ambiguous problem spaces.
• Translate current-state complexity into prioritized future-state direction.
• Partner with Product Managers, Researchers, BI teams, and Design peers to align around shared definitions of customer needs and business opportunity.
• Facilitate collaborative working sessions that elevate thinking and uncover root causes.
• Present synthesis, trade-offs, and recommendations to leadership in clear, compelling formats.
• Develop information architecture, experience flows, and conceptual prototypes that communicate strategic direction.
• Define research criteria and collaborate in validation efforts to test and refine experience concepts.
• Ensure strategic proposals are grounded in user insight, operational feasibility, and business constraints.

Senior UX Design Strategist

QA Engineer

• Review and audit clinical documentation (OASIS, visit notes, plan of care) for accuracy, completeness, and compliance with Medicare/CMS accreditation standards.
• Collaborate with field-based clinicians to ensure timely submission of documentation and to resolve deficiencies or inconsistencies.
• Assist with OASIS accuracy and validation; ensuring data entry aligns with care plans and physician orders.
• Monitor outcome-based quality indicators and assist in developing performance improvement plans.
• Participate in quality improvement projects, internal audits, and regulatory survey readiness.
• Track and report quality metrics, trends, and areas for improvement to leadership.
• Provide staff education and support with compliance issues and documentation standards.
• Stay current on federal and state regulations related to home health care and quality assurance.

Home Health OASIS Clinical QA Specialist

Sales

• Conduct selling activities related to inbound and outbound calls within a care delivery setting
• Convert Medicare eligible callers to patients through telephonic conversations
• Proactively anticipate member needs and questions to provide guidance and stellar customer service
• Effectively describe services offered and sell prospective patients on the clinical care model
• Document and modify contact notes across multiple CRM systems as necessary
• Understand department, segment, and organizational strategy and operating objectives
• Ensure quality and productivity standards are maintained while working independently
• Follow established guidelines/procedures

Care Delivery Telesales Agent

Operations

• Become a part of our caring community and help us put health first
• Bring your unique talents and perspectives to CenterWell and help us bring better healthcare solutions to our members
• At CenterWell, you’ll have the opportunity to interact with members, provide professional advice, and enable positive outcomes in a growing organization
• Work at home with flexibility
• Administrative/operational/customer support assignments
• Performs computations
• Provides resolution or outreach for resolution on prescriptions that are incomplete, invalid, or contain clinical issues preventing the fulfillment of the request
• Communicate with physician offices and hospitals via fax or telephone
• Responsible for researching and updating clarifications and denials on patient profiles
• Responsible for making or taking phones calls to and from providers, patients and/or retail pharmacies

Pharmacy Technician

• Conduct selling activities related to inbound and outbound calls within a care delivery setting
• Convert Medicare eligible callers to become patients during telephonic conversations
• Educate and provide prospective patients with the PIPC value proposition
• Act as the first point of contact with Humana
• Anticipate member needs and questions for stellar customer service
• Team with community engagement managers and field sales agents
• Foster a competitive, sales mindset to enable business growth
• Document interactions with prospects and patients
• Maintain and update knowledge repository and FAQs
• Achieve performance levels to established standards
• Protect confidential information and company assets

Care Delivery Tele Sales Agent

• Assess/screen patient's daily living/work-related skills and develop therapeutic retraining programs with measurable objectives.
• Administer and interpret diagnostic and prognostic tests of function to patients in their homes or other settings to assist the physician in evaluating the patient’s level of function.
• Confer with the patient's physician and other health care team members and participate in development/revision of the Plan of Care Treatment.
• Provide therapeutic treatment and instruction to patients in accordance with physician orders to improve/restore strength, coordination, range-of-motion and function or teach compensation measures.
• Review/expand the retraining programs in a manner consistent with the behavioral goals of each patient and within the guidelines of the rehabilitation program as a whole.
• Consult with other vocational team members, as appropriate, to develop and implement vocationally oriented plans consistent with the needs and capabilities of patients.
• Report patient status and progress to the physician, rehabilitation staff, Clinical Manager, patient and family members.
• Participate in care coordination and discharge planning activities and act as a resource to other health care personnel in meeting patient's needs.
• Design community reintegration activities to assist the client in the physical reconditioning effort, and/or the psychological adjustment and coordinate the plan with members of the interdisciplinary team.
• Recommend and/or design special adaptive equipment for clients to improve residence or working environments or improve their participation in the rehabilitation program and/or community.
• Design/train staff and family members to carry out the retraining program including dressing, feeding, grooming and hygiene skills, participate in team and family educational meetings.
• Coordinate/oversee/supervise/instruct and evaluates Occupational Therapy Assistant and Home Health Aide performance in implementing occupational therapy services.
• Accurately and thoroughly document patients' care observations, interventions and evaluation on the day services are rendered.

Occupational Therapist, Home Health

• Plan and administer prescribed physical therapy treatment for patients, working onsite in their homes
• Assess and document patients' physical strengths to support physician evaluation and guide treatment goals
• Develop and implement a rehabilitation program consistent with physician's Plan of Treatment and the goals of the patient team
• Provide PTAs and Home Health Aides with clear written care instructions and oversee their performance and documentation
• Document patient observations, interventions, and evaluations promptly and thoroughly
• Report patient progress to the physician, Clinical Manager, care team, patient, and family, and submit all required evaluations, plans, progress notes, and discharge summaries

Home Health Physical Therapist

Director

• processes and dispenses or directly supports the processing and dispensing of Traditional and Over the Counter prescription orders to be mailed to patients' homes
• handles complex and/or escalated issues
• requires an in-depth understanding of how organization capabilities interrelate across the function or segment
• resolves problems related to drug interactions, dependencies, and department processes
• analyzes distribution and supports pharmacists and pharmacy technicians
• assists Pharmacists in medication preparation and dispensing directly or through program/process development
• may contact physicians for prescription clarification and may enter prescription orders into pharmacy system
• complies with all Drug Enforcement Administration (DEA), Centers for Medicare & Medicaid Services (CMS), federal, state, and company regulations, policies, and procedures
• decisions are typically related to the implementation of new/updated programs or large-scale projects for the function and supporting technical/operational procedures and processes

Director, Mail Order Pharmacy Distribution

Manager

• Oversee clinical operations for the location, including patient care delivery, staff management, documentation quality, and regulatory compliance.
• Review referrals, determine admission appropriateness, assign clinicians, and ensure Plans of Care meet patient needs and agency standards.
• Guide, support, and educate clinicians; help goal‑set, care planning, and clinical decision‑making.
• Ensure clinical documentation, audits, and billing meet Medicare, payer, and company standards.
• Participate in hiring, training, performance evaluation, coaching, and corrective action for clinical staff.
• Conduct ongoing staff education based on documentation review, utilization review findings, and performance improvement data.
• Coordinate communication among physicians, team members, and caregivers to support care coordination, discharge planning, and outcome achievement.
• Participate in quality improvement, data tracking, budgeting activities, marketing initiatives, and community relationship development.
• Provide direct patient care on a limited basis in exceptional or unplanned circumstances and act as Branch Director in their absence.
• Perform additional tasks to support clinical operations and organizational goals.

Home Health Clinical Manager

Administration

• Contributes to administration of utilization management
• Performs advanced administrative/operational/customer support duties that require independent initiative and judgment
• Provides non-clinical support for the policies and procedures ensuring best and most appropriate treatment, care or services for members
• Exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques

Utilization Management Administration Coordinator III – Correspondence

• Plan and administer prescribed physical therapy treatment for patients, working onsite in their homes, to attain highest level of physical function.
• Assess and document patients' physical strengths to support physician evaluation and guide treatment goals.
• Develop and implement a rehabilitation program consistent with physician's Plan of Treatment and the goals of the patient team.
• Provide PTAs and Home Health Aides with clear written care instructions and oversee their performance and documentation.
• Document patient observations, interventions, and evaluations promptly and thoroughly.
• Report patient progress to the physician, Clinical Manager, care team, patient, and family, and submit all required evaluations, plans, progress notes, and discharge summaries.

• Administer the physical therapy treatment plan to patients, working onsite in their homes, as developed by the Physical Therapist.
• Administer non-complex active and passive manual therapeutic exercises, therapeutic massage, traction heat, light, cold, water, and electrical modalities to patients.
• Document client records and submit clinical documentation to the office on time each week.
• Attend educational meetings and coordinate department in-services.
• Notify Physical Therapist or Branch Director of any equipment failures, lack of supplies, or staff or client changes.
• Apply concepts of infection control and universal precautions in performing patient care activities.

WFM Real Time Analyst – Professional 1

Senior Business Systems Analyst

Occupational Therapist Assistant – Home Health

Senior UX Design Strategist

Home Health OASIS Clinical QA Specialist

Care Delivery Telesales Agent

Pharmacy Technician

Care Delivery Tele Sales Agent

Occupational Therapist, Home Health

Home Health Physical Therapist

Director, Mail Order Pharmacy Distribution

Home Health Clinical Manager

Utilization Management Administration Coordinator III – Correspondence

Home Health Physical Therapist

Home Health Physical Therapist Assistant