Care Management Support Assistant

CenterWell Senior Primary Care

Care Management Support Assistant providing non-clinical support to achieve and maintain member wellness. Facilitating interaction with community resources and assisting in application processes.

Posted 7/20/2026full-timeMiami • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $39,000 - $49,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing non-clinical support and advocacy for members seeking assistance with community resources, while ensuring compliance with HIPAA regulations. Proficient in managing reporting tools and delivering effective communication in both English and Spanish.

Highest-signal resume keywords

Bilingual English And SpanishCustomer Service SkillsHealthcare Administration SupportEffective Communication SkillsTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Reporting ToolsMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Soft Skills

Detail OrientedMulti-taskingPrioritization

Industry Keywords

Community ResourcesDual Eligible MembershipDepartment Of Children And FamiliesHIPAA Compliance

About the role

Key responsibilities & impact

Provide non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness.
Guide members/families toward, and facilitate, interaction with community resources appropriate for the care and wellbeing of members such as housing, food stamps and other community assistance available.
Increase and maintain Dual Eligible membership in by utilizing appropriate reporting tools.
Assist patients with applying for additional services available through Department of Children and Families (DCF) such as Food stamps, government phones, and housing.
Addresses and documents inquiries pertaining to renewals or any new submissions by following department process and (DCF) guidelines.
Facilitate guidance/application for assistance available through government programs that patient could qualify for.
Follow up on case status.
Serve as an advocate and educator to applicants in need of assistance of services provided by DCF.
Comply with all HIPPA and rules and regulations.
Provide weekly and monthly report to direct supervisor.

Requirements

What you’ll need

Fully bilingual English and Spanish
Knowledge of Microsoft Word, Excel and Outlook
Able to learn and manage basic reporting tools
Administration support experience in a healthcare industry
Strong customer service skills
Detail oriented
Must be willing to travel locally to multiple Conviva centers.
Effective communication skills: both written and verbal.
Ability to multi-task, prioritize and manage time effectively.
Effective time management skills.

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
short-term and long-term disability
life insurance
many other opportunities