Artificial Intelligence

• Advise senior leadership on emerging industry trends to support just-in-time skills adoption.
• Project and recommend AI training strategy and ensure alignment to CDW’s key objectives.
• Define and manage the skill profile of qualified instructors.
• Assist and evaluate technical acumen of future AI instructors by participating in the recruitment process.
• Identify strategic training partnership opportunities beneficial to CDW.
• Leverage deep technical expertise and industry knowledge to recommend current and future areas of instruction aligned to market needs.
• Serve as a Subject Matter Expert by answering technical content and learning objective questions for prospective clients during the sales process.
• Engage with the broader CDW teams to understand GTM themes and apply them to curriculum design.
• Serve as an internal Subject Matter Expert to align workflows and strategy around the AI portfolio.
• Deliver clear, convincing, and well-organized presentations while projecting credibility and poise in highly visible or adversarial situations.
• Demonstrate exceptional communication skills.
• Demonstrate creativity in developing win-win solutions.
• Contribute to the training strategy and ensure alignment with the company’s key objectives.

AI Instructional Lead – 1099 Contract, Part Time

Consultant

• Performs project duties such as client interviews, note-taking, documentation, using standard tools, and other duties as assigned.
• Performs Associate Advisory Consultant role and responsibilities across multiple consulting domains, including: Transformation Business Continuity/Disaster Recovery Mergers & Acquisitions Business Process Optimization IT Asset Management Organizational Change Management
• Develops knowledge and skills relevant to standard offerings through mentorship, shadowing, formal training, and on-the-job experiences and obtaining industry-related certifications as determined by management.
• Develops strong customer relationships and trust to secure future business.
• Achieves a high level of Customer Satisfaction on all consulting engagements by executing to achieve client project expectations set by technical leads and project managers.
• Creates, populates, and edits simple templates based on customer requirements. Documents may be text, numerical, process flow, or other format.
• Performs overall solution Quality Assurance (QA) tasks for deliverables for assigned client engagements.
• Provides support for billable engagements under the direction of a Senior level consulting team member.
• Supports consulting sales efforts inclusive of customer meetings, whiteboard briefing sessions, discovery sessions, workshops, preparing scope and service estimates for client Statements of Work (SOW).
• Participates and facilitates project team communication and coordination to deliver services.
• Provides research, analyses, problem-solving, technical support, and general support for assigned client engagements.
• Reviews and understands all assigned Statement of Work (SOW) obligations before engagement delivery. Communicates any issues to the project team.
• Mentors Analysts and supports Academy coworkers.
• Performs analysis, planning, and implementation functions and coaches analysts on general consulting skills.
• Supports internal and client engagements assigned by their resource manager.
• Guides other analysts, including coaching and resolving issues.
• Supports senior team with Client Executives and partners to develop CDW sales opportunities.
• Contributes to best practices, strategies, methodologies, and documentation/templates suitable for use by other consultants and analysts.
• Contributes to and provides developing new and improving existing service offerings.
• Complies with all-time compliance and time-entry guidelines. Meets billable utilization targets.
• Provides perspective to ensure a realistic estimation of scope, cost, and level of effort for proposal generation.

Associate Advisory Consultant

General Counsel

• Serve as a primary legal advisor on a broad range of employment law matters.
• Partner closely with Coworker Success and business leaders.
• Act as a trusted advisor to senior leaders on employment law issues.
• Drive and support employment law compliance efforts.
• Support employment litigation strategy in partnership with in-house litigation counsel.
• Provide guidance on classification, pay equity, and incentive plans.
• Provide employment law support for mergers, acquisitions, and divestitures.

Senior Corporate Counsel, Employment

Solutions Engineer

• Design and position Cisco networking solutions that meet customer business needs
• Develop assessment and service solutions for CDW customers
• Collaborate with customers, delivery, and internal sales teams
• deliver consultative guidance and plan sales strategy
• Analyze technical and competitive considerations
• Maintain strategic relationships with customers, internal sales & delivery management
• Act as a subject matter expert in multiple families of products and solutions
• Drive outreach initiatives, technical enablement projects, coaching, and mentoring for other SAs

Senior Solution Architect – Cisco Enterprise Networking

Account Manager

• Prospect for new customers through a high volume of customer touchpoints to effectively grow your book of business
• Build, grow and maintain positive relationships with your customers
• Research current and potential customers to understand their business, and educate them on the value of working with CDW
• Educate, strategize and successfully sell the industry’s top technology products, services and solutions
• Collaborate with peers and industry partners to bring the best technology solutions to your customers

Account Representative

Project Manager

• Responsible for delivering a quality and professional project delivery service to internal and external clients
• Planning the project and actively managing its progress, resolving issues and initiating appropriate corrective action
• Manage risks, assumptions, issues & dependencies to a successful outcome

Senior Project Manager

• Develop appropriate assessment and service solutions for CDW customers, including architecture, optimizations, technology health checks, deployment services, and advisory services.
• Collaborate with customers, delivery teams, and internal sales to offer consultative guidance, plan sales strategy, and author statements of work (SOWs).
• Engage across a broad enterprise networking vendor ecosystem to deliver best-fit solutions for clients, including but not limited to Cisco, Juniper, Arista, HPE Aruba, Extreme Networks, and other leading networking platforms.
• Analyze technical and competitive considerations, defining actions to meet customer expectations in the sales cycle by uncovering customer long-term goals and requirements and crafting solutions that build towards the desired end goals.
• Maintain strategic relationships with Customers, Internal Sales & Delivery management, acting as a trusted advisor to drive business growth.
• Maintain relationships with Key strategic partners by maintaining at least 5 partner technical certifications.
• Grow influence in your assigned territory by high levels of engagement with vendors/partners/customers/Sales as a strategic advisor and being seen by teammates as an expert in the field.
• Act as a subject matter expert in multiple families of products and solutions, providing regular contributions to CDW marketing approved online activities, such as LinkedIn, blog posts, online magazine, etc.
• Drive outreach initiatives, technical enablement projects, coaching, and mentoring for other SAs, Solution Executives, and Field Sellers.
• Mentoring and coaching of solution architects around best practices to engage with coworkers and customers.

Consulting Solution Architect – Enterprise Networking, Financial Services Vertical

• Develop appropriate assessment and service solutions for CDW customers
• Collaborate with customers, delivery teams, and internal sales
• Analyze technical and competitive considerations
• Maintain strategic relationships with Customers, Internal Sales & Delivery management
• Maintain relationships with Key strategic partners
• Act as a subject matter expert in multiple families of products and solutions
• Provide ongoing technical, non-defect support for IBM zSystems hardware and related software components
• Deliver education and technical guidance to system programmers and customer technical staff
• Support solution development activities
• Collaborate closely with CDW Sales Specialists and technical teams

Senior Solution Architect – IBM Mainframe, Z Systems Hardware Support Specialist

Brand Manager

• Be the subject matter expert in a partner's product line and associated programs such as Bid Desk programs, VIR, COOP and Category Penetration
• Analyze complex industry information to identify opportunities and develop strategies to increase sales
• Develop and articulate competitive positioning and differentiation of brands
• Develop marketing plans for partner in conjunction with Partner Development and Product Managers that outline target customer segments, products, promotions, pricing, positioning, and complete launch plans
• Educate pre-sales and Product Specialists on new product introductions, transitions, competitive advantages, and opportunities to identify sales within their customer base
• Understand and communicate partner organizational structure with key decision makers and foster strong executive relationships
• Communicate partners’ financial conditions and market new products related to the assigned partner
• Engage daily with assigned partner to maintain an open channel of communication at all times to ensure that all CDW and partner stakeholders are kept up to date on any and all issues, initiatives, projects, meetings, or conferences
• Manage and maximize overall profitability; managing financial benefits and develop a strategy around re-investing funding

Senior Brand Manager

Manager

• Engage regularly with assigned partner(s) to maintain an open channel of communication
• Provide subject matter expertise and evangelize a partner's product line and associated programs
• Analyze complex industry information to identify and execute opportunities
• Develop and articulate competitive positioning and differentiation of brands
• Develop and drive execution for marketing plans for partner
• Identify training opportunities and educate pre-sales and Product Specialists
• Understand and communicate partner organizational structure with key decision makers
• Communicate partners’ financial conditions and market new products
• Manage and maximize overall profitability and develop and execute strategies around re-investing funding
• Mentor and coach junior team members
• Engage with CDW Procurement to help forecast sales volumes
• Represent and evangelize the assigned brand in meetings
• Provide comprehensive reporting and analysis on brand performance
• Host Quarterly Business Reviews (QBRs)
• Identify and drive continuous improvement opportunities
• Obtain and facilitate necessary partner and industry certifications

Business Manager

• Lead a team of tax professionals in administering the US income tax compliance
• Manage the global income tax compliance calendar
• Propose strategies for reducing corporate tax burden
• Provide performance management, training, and guidance to the Direct Tax team
• Assist tax management in maintaining relationships with external consultants
• Manage preparation and review of income tax and franchise tax compliance
• Prepare/review quarterly and annual tax provision components
• Coordinate federal and state income tax audits
• Research tax issues and communicate conclusions to management
• Monitor new US tax legislation and determine its impact

Direct Tax Manager

Call Center Representative

• Engage customers across phone and digital channels to support sales and service needs
• Provide best-in-class customer service while identifying opportunities to support customer needs through technology solutions
• Act as a trusted CDW ambassador, delivering professional, solutions-oriented interactions aligned with the CDW Way
• Accurately document customer interactions, orders, and account activity using internal systems and tools
• Collaborate with internal partners including Customer Relations and other SCC teams to resolve customer needs
• Meet or exceed assigned individual and team performance metrics, including sales, service, and quality goals
• Maintain awareness of and alignment with internal sales, service, and operational processes

Sales Contact Center Representative

Operations

• Coach and develop laptop repair technicians.
• Oversee troubleshooting and repair activities.
• Monitor repair performance and track quality and timeliness of repairs.
• Develop and implement technical processes to enhance efficiency.
• Manage team projects and coordinate tasks and resources.
• Facilitate cross-team collaboration within CDW.

Repair Operations Supervisor

• Develop appropriate assessment and service solutions for CDW customers, including architecture, optimizations, technology health checks, deployment services, and advisory services
• Collaborate with customers, delivery teams, and internal sales to offer consultative guidance, plan sales strategy, and author statements of work (SOWs)
• Analyze technical and competitive considerations, defining actions to meet customer requirements in the sales cycle
• Maintain strategic relationships with Customers, Internal Sales, and Delivery management, acting as a trusted advisor to drive business growth
• Maintain relationships with Key strategic partners and maintain at least three (3) partner technical certifications
• Practice ownership of your assigned territory by establishing a regular cadence with Splunk/customers and assisting Sales with territory strategy planning

Security Solutions Architect – EDR/XDR/MDR

Human Resources

• Proactively engage with business leaders at the executive leadership to provide guidance and solutions based on experiential expertise and industry research.
• Proactively provide support and resources to new senior leaders, connecting regularly to offer key perspectives, guidance, and connections.
• Influence, navigate, lead, participate in, or support organizational change initiatives, ensuring smooth transitions and adoption of new strategies.
• Provide coaching and guidance to BP direct reports, peers, and/or mentees where applicable, fostering professional growth and development.
• Share best practices with the larger Business Partner (BP) team to enhance collective knowledge and strategy.
• Lead and oversee the development of organizational strategies, helping to execute and drive change adoption across the company.
• Anticipate coworker risk assessments, and lead or support the creation and execution of communication strategies to mitigate risks.
• Identify and prioritize the pipeline of project work, influencing stakeholders on timelines, outcomes, and the successful delivery of projects.
• Act as a workstream lead on enterprise projects, communicating risks and progress to project sponsors, and supporting necessary roadshows and materials preparation.
• Lead pre-work activities for organizational integrations, including talent assessment and organizational synergies, ensuring consistency in decision-making and communication.
• Lead and partner in organizational design conversations, leveraging experience to drive key decisions and oversee execution from a people management perspective.
• Identify and evaluate needs with business unit/functional leaders, providing input and guidance on job creation, talent management strategies, and succession planning.
• Guide teams on collaborating with appropriate resources/stakeholders, and lead or facilitate talent management strategies at the business unit and function level.
• Care for and model successful working relationships with Centers of Excellence (COE), acting as a partner to support successful execution of COE requests.
• Partner with COEs to enable leaders and coworkers with proper resources and contacts to complete successful programs, such as PMP, TRP, and Engagement Surveys.