Senior Solution Architect – IBM Mainframe, Z Systems Hardware Support Specialist
CDW
full-time
Posted on:
Location Type: Remote
Location: Kansas • United States
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Salary
💰 $94,500 - $132,100 per year
Job Level
About the role
- Develop appropriate assessment and service solutions for CDW customers
- Collaborate with customers, delivery teams, and internal sales
- Analyze technical and competitive considerations
- Maintain strategic relationships with Customers, Internal Sales & Delivery management
- Maintain relationships with Key strategic partners
- Act as a subject matter expert in multiple families of products and solutions
- Provide ongoing technical, non-defect support for IBM zSystems hardware and related software components
- Deliver education and technical guidance to system programmers and customer technical staff
- Support solution development activities
- Collaborate closely with CDW Sales Specialists and technical teams
Requirements
- Bachelor's Degree or equivalent experience
- Minimum of five years in technical, pre-sales, or post-sale delivery role
- Industry knowledge and domain expertise
- Team collaboration and leadership
- Customer-focused approach
- Solution design and problem-solving skills
- Willingness to travel up to 25% or as needed
- Demonstrated experience in planning, installing, configuring, and upgrading IBM zSystems Server technologies
- Strong hands-on experience monitoring, managing, and troubleshooting IBM zSystems server hardware
- Proficiency using Hardware Management Console (HMC) and Support Element (SE) consoles on IBM zSystems servers
- Working knowledge of IBM zSystems storage solutions and peripheral devices
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Annual bonus target of 25% subject to terms and conditions of plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IBM zSystems hardwareIBM zSystems softwareplanninginstallingconfiguringupgradingmonitoringmanagingtroubleshootingsolution design
Soft Skills
team collaborationleadershipcustomer-focused approachproblem-solvingrelationship management
Certifications
Bachelor's Degree