Repair Operations Supervisor

CDW

Repair Operations Supervisor managing a laptop repair team at CDW. Overseeing operations and ensuring quality standards are met while fostering a collaborative environment.

Posted 4/15/2026full-timeLas Vegas • Nevada • 🇺🇸 United StatesMid-LevelSenior💰 $81,000 - $92,000 per yearWebsite

About the role

Key responsibilities & impact

Coach and develop laptop repair technicians.
Oversee troubleshooting and repair activities.
Monitor repair performance and track quality and timeliness of repairs.
Develop and implement technical processes to enhance efficiency.
Manage team projects and coordinate tasks and resources.
Facilitate cross-team collaboration within CDW.

Requirements

What you’ll need

Previous experience managing a team of computer technicians or working in a similar IT supervisory role.
Expertise in diagnosing and resolving complex hardware issues.
Strong written and verbal communication skills for effective team leadership and collaboration.
Exceptional attention to detail to maintain high repair standards and quality control.
Advanced analytical and problem-solving abilities to address technical and operational challenges.
Excellent time management and organizational skills, with the ability to prioritize and delegate tasks effectively among technicians.

Benefits

Comp & perks

Annual bonus target of 5% subject to terms and conditions of plan.
CDW is committed to being an AI-fluent organization.
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

laptop repairtroubleshootinghardware diagnosticsrepair performance monitoringtechnical process developmentquality controlanalytical skillsproblem-solving

Soft Skills

team leadershipcommunication skillsattention to detailtime managementorganizational skillscollaborationtask prioritizationdelegation