Sales Contact Center Representative

CDW

Sales Contact Center Representative assisting customers with technology solutions via phone and digital channels. Engaging in inbound and outbound sales while driving exceptional customer service.

Posted 4/15/2026full-timeChicago • Illinois • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Engage customers across phone and digital channels to support sales and service needs
Provide best-in-class customer service while identifying opportunities to support customer needs through technology solutions
Act as a trusted CDW ambassador, delivering professional, solutions-oriented interactions aligned with the CDW Way
Accurately document customer interactions, orders, and account activity using internal systems and tools
Collaborate with internal partners including Customer Relations and other SCC teams to resolve customer needs
Meet or exceed assigned individual and team performance metrics, including sales, service, and quality goals
Maintain awareness of and alignment with internal sales, service, and operational processes

Requirements

What you’ll need

High School diploma or equivalent
1+ year of call center experience
1+ year of sales experience
Strong interest in customer service and/or sales
Excellent verbal and written communication skills
Strong organizational and time management skills, with the ability to multitask in a fast-paced environment
Ability to work independently and collaboratively in a team-oriented, structured environment
Demonstrated problem-solving skills and ability to resolve customer issues efficiently
Professional phone and written communication etiquette
Basic computer proficiency; Microsoft experience preferred

Benefits

Comp & perks

Annual bonus opportunities ranging from 10% of annual base pay up to $20,000

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

call center experiencesales experiencecustomer serviceproblem-solving skillsbasic computer proficiencyMicrosoft experience

Soft Skills

verbal communication skillswritten communication skillsorganizational skillstime management skillsmultitaskingindependent workteam collaborationprofessional etiquette

Certifications

High School diploma or equivalent