CDW

Sales Contact Center Representative

CDW

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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Salary

💰 $18 per hour

Job Level

Junior

About the role

  • Engage customers across phone and digital channels to support sales and service needs
  • Provide best-in-class customer service while identifying opportunities to support customer needs through technology solutions
  • Act as a trusted CDW ambassador, delivering professional, solutions-oriented interactions aligned with the CDW Way
  • Accurately document customer interactions, orders, and account activity using internal systems and tools
  • Collaborate with internal partners including Customer Relations and other SCC teams to resolve customer needs
  • Meet or exceed assigned individual and team performance metrics, including sales, service, and quality goals
  • Maintain awareness of and alignment with internal sales, service, and operational processes

Requirements

  • High School diploma or equivalent
  • 1+ year of call center experience
  • 1+ year of sales experience
  • Strong interest in customer service and/or sales
  • Excellent verbal and written communication skills
  • Strong organizational and time management skills, with the ability to multitask in a fast-paced environment
  • Ability to work independently and collaboratively in a team-oriented, structured environment
  • Demonstrated problem-solving skills and ability to resolve customer issues efficiently
  • Professional phone and written communication etiquette
  • Basic computer proficiency; Microsoft experience preferred
Benefits
  • Annual bonus opportunities ranging from 10% of annual base pay up to $20,000
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
call center experiencesales experiencecustomer serviceproblem-solving skillsbasic computer proficiencyMicrosoft experience
Soft Skills
verbal communication skillswritten communication skillsorganizational skillstime management skillsmultitaskingindependent workteam collaborationprofessional etiquette
Certifications
High School diploma or equivalent