Cloud Engineer

• Provide technical leadership to the Azure Cloud Managed Services Team and level 2 and 3 support for cloud managed services customers.
• Work through an on-call rotation with team members to cover cloud managed services accounts.
• Serve as technical escalation point for Azure Managed Services Resources.
• Regularly interface with technical and business staff of customers, including the project sponsor and stakeholders of projects in more complex engagements.
• Mentor other engineers to apply engineering background knowledge for project design, analysis, and project coordination of services or products.
• Collaborate with internal teams and customers to execute technical change implementations and problem resolutions, manage expectations and timelines to ensure expectations and commitments are being met.
• Work with CI/CD pipelines and automation tools to support cloud deployment strategies.
• Serve as a collaborative support across internal teams and clients when necessary, using experience and judgment to communicate effectively to all parties.
• Serve as technical point of contact on customer engagements taking control of complex or vague problems and coordinating resolutions in a rational way.
• Assist in infrastructure automation efforts using Infrastructure as Code (IaC) tools.
• Provide customer support and delivery excellence for cloud design, management, automation, and integration within Azure environments, perform routine monitoring, maintenance, and troubleshooting of Azure environments.

Senior Consulting Engineer, Azure

Program Manager

• Serve as the primary technical lead coordinating MILCON and ICG development efforts to ensure alignment with Marine Corps requirements and capabilities, including Installation Communication Grid (ICG) and telecommunications infrastructure initiatives
• Combine broad technical expertise with non-technical relationship and consensus building skills to help understand and align clients to infrastructure solutions across MCICOM, Marine Corps installations, and other key stakeholders
• Lead and manage MILCON projects from initial concept through closeout, including requirements definition, documentation development (DD 1391s, cost estimates, etc.), design reviews, construction execution, quality assurance, and operational turnover
• Oversee planning, design, installation, and integration of ICG and supporting infrastructure across Marine Corps installations
• Ensure the implementation of best-of-breed technologies while mitigating risks and overseeing the work of diverse technical teams
• Collaborate with Marine Corps stakeholders to ensure successful integration of telecommunications solutions into installation IT infrastructure
• Develop and manage project schedules using Critical Path Method (CPM) and maintain Integrated Master Schedules (IMS)
• Provide technical guidance and support to Marine Corps personnel, installation G-6 staff, Public Works Departments, and contractors
• Ensure ICG designs meet the appropriate standards and cybersecurity requirements; integrate ICG requirements into MILCON vertical construction projects
• Conduct constructability reviews, design quality assessments, site visits, and construction progress inspections
• Provide regular status reports to internal leadership, MCICOM leadership, and senior Marine Corps stakeholders

Program Manager – Cleared

Security Engineer

• Drive revenue through the integration and development of products within the CDW portfolio
• Maintain expert knowledge in a product portfolio as the subject matter expert
• Manage product, promotion, price, competitive positioning, and sales awareness
• Develop marketing plans for their product portfolio
• Maximize sales revenue, profit, and vendor co-op for specific product categories through strategic planning and marketing
• Recommend pricing strategies, monitor competitive activity, oversees product information, and identifies customer needs
• Interface with vendors to develop or enhance the marketing of product(s) or product line(s)
• Manage SKUs per product categories
• Optimize catalog and E-commerce merchandising strategy for the category
• Identify key emerging technologies and partners within the category
• Forecast sales volumes, run product forecasts, and proactively manage measurable category goals
• Analyze industry information to identify opportunities and strategies to increase vendor partner sales within CDW
• Build and maintain successful relationships with partners and act as the liaison and escalation point between CDW and the vendor
• Create annual Business plan for the respective category
• Align and communicate with Segment marketing

Product Manager, Cybersecurity

Engineer

• Accountable for meeting or exceeding expected utilization and services revenue goals aligned to the Engineer Bonus Plan.
• Actively manage availability and engagement decisions to support practice and portfolio demand.
• Maintain high standards of operational excellence, including timely completion of time entry, required training, and reporting expectations.
• Regarded as the technical expert in their job family within CDW.
• Requires in-depth and/or breadth of expertise across field of specialization and has broad knowledge of other job family within the organization function.
• Serves as a senior advisor to leadership.
• Collaborates within the practice or cross practice on training plans and approaches to best equip staff for successful implementations.
• Develops standards, best practices, and training for team members in their area of expertise.
• Defines project strategies or technical options to balance customer project goals and financial constraints.
• Provides leadership and expert advice/counsel on technical subject matters and architecture design to Customers, the Infrastructure Solutions Team, and other Extended Sirius Teams.
• Recognized by customer, peers, and management as SME expert, staying relevant in upcoming technologies, IT trends and IT transformation.
• Escalates and communicates alternatives with associated risks with executives and stakeholders.
• Ensures procedures are being followed and assists in resolving complex problems which require professional level input.
• Regularly interface with customer technical and business executives and project leadership through sales presentations and client engagements, communicating complex ideas, anticipating objections, aligning expectations, and educating customers throughout the project and service lifecycle.
• Serves as the lead on Proof-of-Concept engagements and large-scale implementations.
• Ability to navigate difficult customer environments independently, effectively, and consistently.
• Takes ownership of any services design/architecting/implementation challenges and leads the team to remediation/resolution, both technically and politically recommends client project financial goals, metrics, and ROI.
• Leads a project team consisting of clients, CDW, and partner resources to achieve the desired outcome.
• Contributes to industry best practices. Known resource within the technology industry.
• Actively contribute to presales motions, including client meetings, SOW reviews, service scoping, and solution shaping.
• Partner with sellers, SDMs, and PSMs to identify whitespace and drive follow-on service opportunities.
• Serve as a visible technical leader within the practice, regularly promoting capabilities and availability across internal stakeholders.

Principal Consulting Engineer – DX

Call Center Representative

• Perform client consultation: Plan, design, implement, and support IP-based call center solutions, with a focus on Five9.
• Set up, configure, and test components of Contact Center platforms and integrated calling platforms.
• Regarded as the technical expert in their job family within CDW.
• Requires in-depth and/or breadth of expertise across field of specialization and has broad knowledge of other job family within the organization function.
• Serves as a senior advisor to leadership.
• Collaborates with the technical architect on training plans and approaches to best equip staff for successful implementations.
• Develops standards, best practices, and training for team members along with technical architect and technical lead in their area of expertise.
• Defines project strategies or technical options to balance customer project goals and financial constraints.
• Provides leadership and expert advice/counsel on technical subject matters and architecture design to Customers, the Infrastructure Solutions Team, and other Extended Teams.
• Recognized by customer, peers, and management as SME expert, staying relevant in upcoming technologies, IT trends and IT transformation.
• Escalates and communicates alternatives with associated risks with executives and stakeholders.
• Ensures procedures are being followed and assists in resolving complex problems which require professional level input.
• Regularly interface with customer’s technical and business executive level and project leadership through sales presentations and/or client project solutions in communicating complex ideas, anticipating potential objections, and leading discussions to align expectations.
• Ability to navigate difficult customer environments independently, effectively, and consistently.
• Develops standards, best practices, and training for team members along with technical architect and technical lead in their area of expertise.
• Educates the customer on solution as appropriate throughout the life of the project or service life.
• Serves as the technical lead on Proof-of-Concept engagements and large-scale implementations.
• Takes ownership of any services design/architecting/implementation challenges and leads the team to remediation/resolution, both technically and politically.
• Recommends client project financial goals, metrics, and ROI.
• Leads a project team consisting of clients, CDW, and partner resources to achieve the desired outcome.
• Contributes to industry best practices. Known resource within the technology industry.

Principal Consulting Engineer – Contact Center, Five9

Operations

• Accountable for successful collaboration with Customers, Suppliers, and fellow Employees to prioritize and deliver services that meet or exceed the business needs
• Provides tier-1 support for incoming calls received via telephone, e-mail, and Web portal
• Ensures issues are communicated to customers in a timely and effective manner
• Regularly review reporting from our various tools and applications
• Analyze data to identify trends and opportunities for service improvement

Operations Analyst

Account Manager

• Prospect for new customers through a high volume of customer touchpoints to effectively grow your book of business
• Build, grow and maintain positive relationships with your customers
• Research current and potential customers to understand their business, and educate them on the value of working with CDW
• Educate, strategize and successfully sell the industry’s top technology products, services and solutions
• Collaborate with peers and industry partners to bring the best technology solutions to your customers

Account Representative

• Drive technical solutions and services‑led conversations by positioning managed, professional, and lifecycle services around district priorities.
• Own and manage a defined territory of K 12 school districts, serving as the primary field based point of contact.
• Build trusted relationships with district stakeholders, including IT leaders, administrators, curriculum leaders, and procurement teams.
• Develop and execute territory and account plans aligned to K 12 budget cycles, funding sources, and purchasing timelines.
• Identify, qualify, and close opportunities for hardware, software, cloud, and services solutions that meet K 12 instructional and operational needs.
• Position end to end solutions including devices, networking, security, cloud, and services for K 12 environments.
• Apply a consultative selling approach to understand district goals related to learning outcomes, infrastructure modernization, security, and equity.
• Navigate public sector procurement processes, including RFPs, cooperative contracts, and bid responses.
• Collaborate with internal teams such as solution architects, services, partners, and inside sales to deliver comprehensive K 12 solutions.
• Maintain an accurate sales pipeline and forecast using CRM and standard sales tools.
• Prospect for growth opportunities within existing districts and targeted new K 12 accounts within the territory.
• Stay current on K 12 technology trends, funding programs, compliance requirements, and CDW partner offerings.

Field Account Manager – K12

• Ensure solutions are delivered as designed and meet customer approval
• Collaborate with the technical architect on training plans and approaches to best equipped staff for successful implementations
• Develop standards, best practices and training for team members along with technical architect and technical lead in their area of expertise
• Define project strategies or technical options to balance customer project goals and financial constraints
• Provide leadership and expert advice/counsel on technical subject matters and architecture design to Customers, the Infrastructure Solutions Team, and other Extended Sirius Teams
• Escalate and communicate alternatives with associated risks with executives and stakeholders
• Ensure procedures are being followed and assist in resolving complex problems which require professional level input
• Regularly interface with customer’s technical and business executive level and project leadership through sales presentations and/or client project solutions in communicating complex ideas, anticipating potential objections and leading discussions to align expectations
• Deliver VCF Automation engagements end-to-end on VCF9 — design through deployment
• Design and build automation patterns using Terraform, PowerShell, and Python — including third-party integrations with ServiceNow, Active Directory, and CI/CD pipelines (GitHub/GitLab)
• Lead customer-facing discovery and road-mapping conversations.

Principal Consulting Engineer – VMware Cloud Foundation Automation

Full-stack Engineer

• Provides technical assistance regarding Disaster Recovery (DR) exercises and Business Continuity Processes (BCP)
• Ensures system improvements and/or modifications are implemented.
• Develops, enhances and/or supports technical approaches that allow successful audits and scalable implementations of large, complex mainframe environments
• Identifies and resolves performance issues
• Facilitates project planning efforts by establishing and meeting work estimates, target dates, milestones and schedules
• Participates in ongoing development and improvement of installation standards
• Provides team members with technical training and/or mentoring as needed
• Provides primary support for reported problems related to software in assigned area of responsibility and related products
• Fulfills ServiceNow requests for customers as they pertain to software in assigned area of responsibility and related products
• Performs a variety of technical tasks in support of Managed Services customers. These may include, but are not limited to: Installs, implements, maintains, upgrades, and troubleshoots client infrastructure solutions
• Plans, develops, installs, configures, maintains, supports, and optimizes client network hardware, software, and communication links
• Anticipates, mitigates, identifies, and responds to system performance issues
• Ensures the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best-practices regarding privacy, security, and regulatory compliance
• Performs database installations, updates/patches/upgrades, tuning, performance monitoring, replication, back-ups, security, user management, and resource management
• Researches and makes recommendations on infrastructure products, services, and standards in support of procurement and development efforts
• Participates in Disaster Recovery exercises and planning
• Follows change control, incident response, and testing processes
• Communicates and enforces, through system procedures, data storage retention policies
• Monitors, analyzes, and predicts trends for equipment performance, space allocation, and data growth to recommend enhancements
• Creates scripts to automate common tasks
• Addresses and updates customer incident tickets and change orders, providing internal management and customer account managers with status information
• Creates required reports in response to business user needs
• Develops, documents, and maintains policies, procedures and associated training plans for systems and/or database administration and appropriate use
• Develops reusable assets (templates, tools, etc) for the Managed Services practice
• Works with account management personnel to participate on conference calls and perform tasks in support of the client relationship
• Partners with the Managed Services Continuous Improvement team on pre-sales support activity and design and scoping of services
• Provides technical perspective to ensure a realistic estimation of scope, cost and level of effort for proposal generation
• Works with project managers in the development and implementation of project plans and timelines
• Complies with all time compliance and time entry guidelines

Senior Engineer – Managed Services – Mainframe z/OS ISV

• Ensure solutions are delivered as designed and meet customer approval.
• Collaborate with the technical architect on training plans and approaches to best equipped staff for successful implementations.
• Develop standards, best practices and training for team members along with technical architect and technical lead in their area of expertise.
• Define project strategies or technical options to balance customer project goals and financial constraints.
• Provide leadership and expert advice/counsel on technical subject matters and architecture design to Customers, the Infrastructure Solutions Team, and other Extended Sirius Teams.
• Escalate and communicate alternatives with associated risks with executives and stakeholders.
• Ensure procedures are being followed and assist in resolving complex problems which require professional level input.
• Regularly interface with customer’s technical and business executive level and project leadership through sales presentations and/or client project solutions in communicating complex ideas, anticipating potential objections and leading discussions to align expectations.
• Size, design, and deploy VCF Ops deployments.
• Define and enforce cloud operating model standards including RBAC, tagging taxonomy, and capacity management.
• Develop VCF Ops components such as dashboards, groups, alerts, costing models, actions, etc.
• Produce HLD/LLD documentation, runbooks, and architectural decision records (ADRs).
• Provide technical governance and mentorship to delivery teams.

Principal Consulting Engineer – VMware Cloud Foundation Operations

Administrative Assistant

• Manage complex calendars and schedule internal and external meetings on behalf of Sales leaders
• Support and help facilitate partner engagement, including coordinating partner meetings, communications, and event participation
• Coordinate virtual meetings (Webex/teleconference) and in-person meeting logistics, including locations, catering, materials, and technology
• Record accurate meeting notes, summarize discussions, and distribute action items
• Manage email and voicemail on behalf of leaders, prioritizing and responding as appropriate
• Draft, proofread, format, and distribute professional correspondence, reports, and presentations
• Support the development of leadership presentations, including Executive Committee materials
• Identify and support key sales reporting needs across segments and regions
• Create, run, and distribute recurring and ad-hoc sales reports
• Validate data accuracy, interpret insights, and ensure reports align with leadership decision-making needs
• Collaborate with Sales Analytics and Sales Operations to improve reporting efficiency and automation
• Support special projects and strategic initiatives, including capturing requirements, tracking milestones, and maintaining project documentation
• Coordinate sales meetings, advisory boards, and team events, including registrations, vendors, budgets, and on-site logistics
• Track event expenses and ensure adherence to budgets
• Coordinate leadership travel arrangements and itineraries
• Prepare, submit, and process expense reports and e-Procurement requests
• Monitor corporate credit card activity and submit event approvals
• Manage timekeeping updates and assist with time-off approvals on behalf of leaders
• Serve as a point of contact for vendors, customer advisory boards, and internal stakeholders
• Welcome and coordinate visits for internal and external guests
• Develop a strong understanding of sales segment goals, revenue performance, and reporting cadence
• Anticipate leader needs and proactively remove administrative burdens
• Identify opportunities to improve processes, increase efficiency, and standardize workflows
• Handle confidential and sensitive information with discretion
• Maintain organizational charts, distribution lists, and account updates
• Support Salesforce-related updates, account moves, and data validation
• Order office supplies and coordinate equipment setup (credit cards, mobile phones)
• Assist with team and departmental initiatives as needed

Senior Administrative Assistant

Solutions Engineer

• Focuses on Enterprise Networking pre-sales solution design
• Responsible for working with internal and external sales teams to plan and organize sales strategies
• Analyzes the sales environment including customer expectations, competitive environment as well as the customer's technical environment
• Defines actions to be performed in the sales cycle timeframe
• Develops and maintains strategic relationships with Sales Management of the teams they support
• Expected to be subject matter expert in multiple families of Enterprise Networking solutions
• Drives a variety of initiatives and projects
• Coaches and/or mentors others FSAs
• Prepares the team to be successful through proactive training, sharing knowledge, and communicating best practices

Principal Field Solution Architect – Networking Solutions

• Provide high-level administrative support to Sales leadership
• Manage complex calendars and internal/external meetings
• Draft, proofread, format, and distribute professional correspondence, reports, and presentations
• Support development of leadership presentations and sales reporting needs
• Coordinate sales meetings, advisory boards, and team events
• Track event expenses and ensure adherence to budgets
• Maintain project documentation and communicate with vendors