Executive

• Develop and execute strategies to expand CDW Hybrid Infrastructure's customer base and achieve bookings, revenue, and gross profit targets
• Build and maintain understanding of Hybrid Infrastructure capabilities, service offerings, and market positioning
• Cultivate and manage relationships with key stakeholders across client organizations
• Identify, engage, qualify, and develop new business opportunities
• Support full sales lifecycle management, including account planning, research, pursuit, and closure
• Develop Bills of Materials (BOMs) and Statements of Work (SOWs) to support customer solutions
• Apply data center expertise across VMware, HPE, Dell, and Cisco technologies when developing solutions
• Support state, local, federal, aerospace, and defense customers
• Partner with Subject Matter Experts, Practice Leadership, Sales Management, Marketing, and external partners to drive successful sales cycles
• Monitor industry trends impacting client strategy and investment decisions
• Maintain accurate sales pipeline reporting and forecasting in Salesforce
• Provide mentorship and onboarding support to entry-level Solutions Executives
• Represent CDW through industry events, speaking engagements, and public-facing communication
• Provide customer support and technical leadership in a fast-paced environment with changing priorities and limited resources

Consulting Solutions Executive – Hybrid Infrastructure

Consultant

• Contribute to new solution/product design and implementation for Managed Services clients
• Provide oversight, project guidance, and technical leadership in reviewing and modifying Managed Services solutions
• Support complex technical services and solutions across enterprise storage, mainframe, midrange, Windows, Unix/Linux, networking, virtualization, and databases
• Analyze client requirements, recommend solutions, and support proposals, quotations, and presentations
• Provide technical sales support
• Advise customers, Managed Services, and other organizational teams on technical subjects and architecture design
• Maintain client relationships as a trusted Technical Advisor and serve as a communications focal point
• Lead complex design workshops
• Mentor engineers in project design, analysis, and coordination
• Research emerging technologies, evaluate alternatives, make recommendations, and present reports to management
• Develop and maintain customer presentations, demos, training documentation, templates, and related collateral
• Support vendor training requirements, certifications, and engineer education
• Provide technical input for service engagement estimates and Statements of Work
• Design and oversee upgrades to complex client infrastructure solutions
• Provide implementation, upgrades, tuning, backups, restores, user management, and technical support
• Follow change control, incident response, and testing processes
• Deliver Managed Services offerings according to CDW service descriptions and catalog
• Communicate technical problems and solutions clearly to clients
• Participate in on-call rotation for 24x7 critical-system support, including possible shifts, weekends, holidays, and overtime
• Escalate and support complex technical issues and business-critical situations
• Lead client projects to improve and upgrade technology infrastructure
• Create and execute test plans
• Design and implement complex automation and technology solutions
• Conduct throughput analysis, problem solving, root cause analysis, and infrastructure planning
• Identify potential cross-selling opportunities for the sales team
• Assist Professional Services with architectural assessments and recommendations
• Complete projects and assigned scopes of work on schedule
• Understand and meet production-environment SLAs
• Collaborate cross-functionally with Customer Success, Project Management, R&D, and Sales
• Test, evaluate, and develop products, offerings, and solutions
• Conduct customer and employee training
• Review service requests daily, provide client updates, and maintain accurate problem-tracking data
• Update customer incident tickets and change orders and provide status information to management and account managers

Managing Consultant, Managed Services

Operations

• Oversee and manage operational activities within the DCSA program.
• Ensure efficient execution to support organizational goals.
• Coordinate with IT, logistics, security, and other stakeholders to optimize operations.
• Ensure compliance with DCSA policies.
• Drive continuous improvement.
• Develop and implement effective operational strategies.
• Conduct operational assessments and risk management activities.
• Use management tools for performance analysis.
• Develop operational documentation.
• Apply data security best practices.

Junior Operations Manager – TS Clearance

Financial Planning and Analysis

• Provide financial analysis, budgeting, and reporting support for the DCSA program
• Analyze financial data and prepare reports
• Assist with budgeting and forecasting
• Work closely with project managers, finance teams, and stakeholders to ensure accurate financial planning and reporting
• Ensure compliance with DCSA policies
• Support financial decision-making

Financial Analyst – TS Clearance

Data Analyst

• Serve as a subject matter expert in Enterprise Architectures
• Support the development, integration, and analysis of business architecture initiatives within a Department of Defense environment
• Leverage expertise in the DoD Business Enterprise Architecture (BEA) framework
• Align business processes with enterprise strategies and organizational objectives
• Provide analytical support to stakeholders
• Analyze data, document requirements, develop reports, and support project activities using enterprise architecture tools and Microsoft Office applications

Business Data Analyst III – DoD Secret Clearance

Systems Engineer

• Establish system information requirements for Identity Credential Access Management (ICAM) requirements in enterprise-wide or large-scale information systems
• Determine high-level functional and technical requirements through user-community interaction and enterprise-architecture knowledge
• Design ICAM implementation architecture encompassing software, hardware, and communications
• Identify, assess, and present options for authentication and authorization, segregation of duties, and privileged access management
• Develop high-level system design diagrams
• Ensure compatibility and compliance with open systems architecture standards, including OSI, ISO, IEEE OSE, and Information Management solution requirements
• Ensure the common operating environment is compliant
• Evaluate workflow, organization, and planning problems and develop corrective actions

ICAM, OIM Systems Engineer – DoD Secret Clearance

Solutions Engineer

• Develop assessment and service solutions for CDW customers, including architecture, optimizations, technology health checks, deployment services, and advisory services
• Collaborate with customers, delivery teams, and internal sales to provide consultative guidance and plan sales strategy
• Author statements of work (SOWs)
• Analyze technical and competitive considerations throughout the sales cycle
• Uncover customer long-term goals and requirements and craft solutions aligned with desired outcomes
• Maintain strategic relationships with customers, internal sales, and delivery management
• Act as a trusted advisor to drive Hybrid Infrastructure services business growth
• Maintain relationships with key strategic partners
• Grow influence in the assigned territory through engagement with vendors, partners, customers, and sales
• Act as a subject matter expert across multiple product and solution families
• Contribute to CDW-approved online marketing activities, including LinkedIn, blog posts, and online magazines
• Drive outreach initiatives, technical enablement projects, coaching, and mentoring for SAs, Solution Executives, and Field Sellers
• Mentor and coach solution architects on best practices for coworker and customer engagement

Consulting Solution Architect – Hybrid Infrastructure

• Sell CDW Financial Services offerings, including leasing, loans, managed services, and re-marketing services
• Evaluate clients’ internal financial information to develop and recommend CDW Financial Services solutions
• Advise the CDW sales team on complex deal structures throughout the sales cycle, from opportunity identification to close
• Provide presales support, including positioning, creating financial alternatives, and assisting with client proposals
• Provide training and knowledge transfer on Financial Services solutions and vendor offerings
• Develop relationships with manufacturer financing organizations and relevant vendors
• Stay current with Financial Services industry developments through professional associations, networking, and formalized training
• Contribute to Best Practices, strategies, policies, and documentation for the Financial Services sales team
• Collaborate with the CDW sales team on complex situations involving Services, Product, and Financial offerings
• Develop business use cases presenting financing and upfront-sale options based on client needs and payment preferences

Senior Sales Executive – Financial Services

Application Engineer

• Lead high-impact secure code reviews, threat models, and secure design assessments for applications, APIs, and shared services
• Translate technical risk into clear guidance for engineers, technical leaders, and business stakeholders
• Drive design, integration, and continuous improvement of application security controls across CI/CD platforms, workflows, and environments
• Identify control gaps, coverage weaknesses, and engineering friction across the software delivery lifecycle
• Drive remediation through automation, platform improvements, and secure-by-design patterns
• Define, advocate for, and build secure coding standards, reference architectures, playbooks, tooling, and automations
• Serve as a senior technical partner to engineering teams by influencing design decisions and guiding remediation strategy
• Advance CDW’s approach to securing AI-enabled development and applications
• Evaluate emerging AI security risks and define practical guardrails
• Provide subject matter expertise in API security, including authentication, authorization, protections, monitoring, and secure integration patterns
• Partner with web and platform teams to design, deploy, and tune WAF rules and policies
• Mentor others, raise standards, and drive organization-wide improvements in application security

Principal Application Security Engineer

Account Executive

• Drive strategic growth through high-value solutions and services, focusing on product gross profit and services revenue within a defined portfolio
• Orchestrate and manage large-scale programs across complex enterprise environments
• Serve as a trusted advisor to executive stakeholders and promote products and services for AI-driven transformation journeys
• Design and tailor cross-functional service solutions aligned with client strategic objectives
• Collaborate across practice areas to craft innovative, outcome-driven programs
• Lead sales engagements, identify expanded opportunities, shape strategic roadmaps, and ensure successful solution delivery
• Prioritize accounts and opportunities based on relationships, competitive advantages, potential, and short- versus long-term impact
• Develop account strategies, objectives, measurable goals, contingency plans, and expansion opportunities
• Conduct time-constrained discovery and needs assessments
• Develop negotiation options, establish customer credibility, validate interests, and engage relevant stakeholders
• Create and adapt customer-facing stories and narratives
• Raise awareness of unidentified needs and connect them to tangible business outcomes
• Establish credibility with executives by focusing on relevant results and opportunities
• Increase awareness of CDW’s value proposition and total portfolio across assigned accounts
• Deliver Advanced Technology product GP and service revenue attainment
• Market and sell CDW’s full portfolio of core products and solutions with the inside Account Manager sales force

Client Executive

• Oversee financial strategy for CDW’s portfolio of technology solutions and services
• Lead and develop the finance team supporting the CSSO businesses
• Serve as finance business partner to the Services and Solutions executive team
• Provide strategic finance, forecasting, expense, planning analysis, and recommendations to CSSO leadership
• Drive long-range strategic planning across Cloud, Infrastructure, Security, and Digital Transformation businesses
• Partner on pricing, mix, portfolio strategy, and commercial-construct modeling
• Monitor industry trends and market dynamics to identify opportunities and risks
• Lead forecasting and scenario modeling for recurring and project-based revenues
• Develop ARR, renewal, retention, churn, upsell, and expansion models
• Build bookings-to-billings-to-revenue bridges
• Align pipeline metrics with forward-looking financial targets
• Design utilization and productivity models across global delivery teams
• Track cost-to-serve, labor efficiency, partner spend, automation leverage, and delivery cost metrics
• Benchmark margins by service type and identify automation and AI-enabled efficiency opportunities
• Oversee annual operating plans, budgets, rolling forecasts, and quarterly business reviews
• Produce KPI dashboards and executive narratives connecting performance to strategic priorities
• Integrate CRM and delivery-system indicators into forecast accuracy models
• Streamline planning and reporting processes and advance data visualization and analytics
• Build data integrity and single-source-of-truth governance across core systems
• Champion a digital FP&A ecosystem using CDW tools and AI-driven predictive analytics
• Lead capital allocation and ROI analyses for strategic initiatives
• Evaluate R&D and go-to-market investments and track payback, lifetime value, and margin impact
• Collaborate cross-functionally to align financial goals with CDW’s broader objectives
• Foster insight generation, continuous improvement, innovation, business partnership, and accountability
• Upskill the team in advanced analytics, cloud unit economics, and scenario modeling
• Set objectives, monitor performance, and support team members’ professional growth
• Champion responsible AI adoption and continuous learning as part of CDW’s AI-fluent organization vision

VP FP&A

• Perform technical tasks related to operating and monitoring assigned technologies for managed services customers
• Collaborate with customers, suppliers, and employees to prioritize and deliver services within SLAs and security/compliance requirements
• Complete daily operational documentation and transfer knowledge to the next shift
• Provide tier-1 support via telephone, email, and web portal
• Resolve and document issues using ticketing applications and escalate to Managed Services Engineers when appropriate
• Monitor and investigate system alerts and events and assign resources appropriately
• Communicate issues to customers in a timely and effective manner
• Interface with customers, managed services personnel, and third-party vendors to resolve issues
• Analyze incidents, problems, operational reports, trends, and service-improvement opportunities
• Review and enhance operations business processes and documentation
• Engineer tactical and strategic solutions focused on simplicity and ease of use
• Partner with stakeholders to create and streamline support processes
• Enable and lead change, service recoveries, projects, and coworkers
• Communicate process and customer-environment changes and Managed Services initiatives to team members
• Relay team feedback to management and communicate process-improvement opportunities

Operations Analyst, Mainframe

• Maximize account manager productivity through direct partnership
• Provide operational order management support and handle order escalations through ServiceNow, Drop Ship Emergency, and Credit
• Assist account managers and field sales coworkers with quote creation and order processing
• Ensure government, customer, seller, purchasing contract, DPAS, due-date, and SLA requirements are followed
• Coordinate order management for customer rollouts and large projects with Services and Project Management teams
• Provide status updates for orders, quotes, and requests to sales coworkers and external customers
• Process orders through SPS, AS400, Sales Order Router, Bid Router, Agiloft, and Synapse/Changepoint
• Prepare and distribute product configurations and customer quotes
• Maintain sales order routers and sales order manager screens, including releasing orders on hold
• Facilitate and follow up on Customer Relations/ServiceNow requests
• Train and mentor new and existing coworkers
• Leverage contract vehicles and pricing schedules for specified customers
• Maintain advanced knowledge of relevant products, contracts, and business segment requirements
• Build trusted customer relationships and provide coverage when account managers are unavailable
• Develop relationships with internal departments and deliver exceptional customer experiences

Senior Sales Operations Representative – South Central Enterprise

Security Engineer

• Provide strategic and operational leadership for a 24/7 Global Security Operations Center
• Ensure continuous monitoring, incident detection, and coordinated response across CDW’s global enterprise
• Lead enterprise incident and crisis management, including threat assessment, executive notifications, cross-functional coordination, and post-incident reviews
• Facilitate executive crisis management bridge calls and coordinate C-suite leadership through incident resolution
• Manage intelligence gathering and threat monitoring using Genetec / Operations Center, open-source intelligence, vendor feeds, and law-enforcement information
• Oversee security communications and alerts to coworkers and leadership
• Manage GSOC staffing, scheduling, training, and performance management
• Manage GSOC technology platforms, monitoring systems, access control, video management, incident management, and mass notification solutions
• Develop and manage GSOC budgets, vendor contracts, and service-level agreements
• Partner with business units, IT, CWS, Legal, Facilities, and Business Continuity
• Establish performance indicators, metrics, and reporting to measure effectiveness and drive improvement
• Ensure compliance with policies, regulatory requirements, industry best practices, ISO audits, and risk assessments
• Lead after-action reviews and lessons-learned initiatives
• Manage the enterprise-wide Travel Safety Program
• Coordinate with Federal, State, and local law enforcement agencies during emergencies
• Manage GSOC analysts, operators, specialists, and contractors supporting 24/7/365 monitoring and response
• Govern global emergency response for civil disturbances, bomb threats, explosions, fires, floods, workplace violence, and other business continuity disruptions
• Design and coordinate installation, upgrades, and lifecycle management of enterprise electronic security systems
• Establish platform standards, manage budgets, and oversee security-system projects for acquisitions, expansions, remodels, relocations, decommissions, and new construction
• Serve as subject matter expert in GSOC operations

Senior Manager – Security and Safety

Customer Success Manager

• Establish a trusted relationship with each assigned customer
• Drive continued value of technology solutions
• Engage with multiple customers through proactive account management
• Manage the overall and ongoing relationship with multiple customers
• Coordinate, plan and execute Customer Onboarding sessions
• Facilitate frequent customer consultations and communications to strengthen relationships
• Act as ‘Voice of the Customer’ to advocate customer needs
• Develop adoption strategy for new products / features.
• Collaborate with internal teams to promote collective success
• Drive renewals across assigned customer base.