Associate Customer Success Manager

CDW

Associate Customer Success Manager at CDW focusing on customer engagement and success strategies. Establishing trusted relationships and enhancing technology adoption across multiple customer accounts.

Posted 7/31/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $62,000 - $86,910 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT relationship management and customer success, with a strong focus on customer advocacy and adoption strategies for technology solutions. Proficient in managing customer onboarding and driving renewals while collaborating effectively with internal teams.

Highest-signal resume keywords

Customer Success ExperienceIT Relationship ManagementProject ManagementSalesforce CRMITIL Foundation Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementAnalytical SkillsCustomer OnboardingAdoption Strategy DevelopmentProactive Account Management

Soft Skills

Excellent Communication SkillsAbility to Balance Multiple PrioritiesTeam CollaborationIndependent Work

Tools & Technologies

Microsoft Office SuiteGainsight

Certifications & Qualifications

ITIL Foundation Certification

Industry Keywords

Customer AdvocacyTechnology SolutionsEnd-User Experience

About the role

Key responsibilities & impact

Establish a trusted relationship with each assigned customer
Drive continued value of technology solutions
Engage with multiple customers through proactive account management
Manage the overall and ongoing relationship with multiple customers
Coordinate, plan and execute Customer Onboarding sessions
Facilitate frequent customer consultations and communications to strengthen relationships
Act as ‘Voice of the Customer’ to advocate customer needs
Develop adoption strategy for new products / features.
Collaborate with internal teams to promote collective success
Drive renewals across assigned customer base.

Requirements

What you’ll need

Associates Degree in IT, Business or a related field or equivalent experience
2-5 years of experience in IT relationship management, project management or account management (Nutanix preferred)
Prior Customer Success experience or equivalent technology area expertise
Excellent communication skills both verbal and written
Ability to balance multiple priorities simultaneously
Ability to work well with teams and independently
Strong analytical skills
Knowledge of Microsoft Office Suite.
ITIL Foundation Certification
End-user experience with Salesforce CRM
Experience with Gainsight or like Customer Success toolset.

Benefits

Comp & perks

Annual bonus target of 25% subject to terms and conditions of plan.