Senior Sales Operations Representative – South Central Enterprise

CDW

Senior Sales Operations Representative supporting CDW, a technology solutions provider, with quotes, order processing, escalations, and customer rollouts. Partnering with account managers and sales teams to deliver exceptional technology purchasing experiences.

Posted 8/11/2026full-timeRemote • Illinois • 🇺🇸 United StatesSenior💰 $50,000 - $66,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in order management, customer relationship building, and operational support, with a strong focus on meeting contractual and SLA requirements. Proficient in leveraging technology and tools to enhance productivity and deliver exceptional customer experiences.

Highest-signal resume keywords

Order ManagementCustomer Relationship ManagementMicrosoft Office ProficiencyServiceNow ExperienceProject Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingQuote CreationContract ManagementSales Order ManagementProblem Solving

Soft Skills

Effective CommunicationInterpersonal SkillsAdaptabilityCollaborationInitiative

Tools & Technologies

ServiceNowAS400SPSAgiloftSales Order Router

Certifications & Qualifications

Yellow Belt CertificationPartner Certification

Industry Keywords

Government RequirementsCustomer SatisfactionSales OperationsBusiness Segment RequirementsContract Vehicles

Tech Stack

Tools & technologies

PMPServiceNow

About the role

Key responsibilities & impact

Maximize account manager productivity through direct partnership
Provide operational order management support and handle order escalations through ServiceNow, Drop Ship Emergency, and Credit
Assist account managers and field sales coworkers with quote creation and order processing
Ensure government, customer, seller, purchasing contract, DPAS, due-date, and SLA requirements are followed
Coordinate order management for customer rollouts and large projects with Services and Project Management teams
Provide status updates for orders, quotes, and requests to sales coworkers and external customers
Process orders through SPS, AS400, Sales Order Router, Bid Router, Agiloft, and Synapse/Changepoint
Prepare and distribute product configurations and customer quotes
Maintain sales order routers and sales order manager screens, including releasing orders on hold
Facilitate and follow up on Customer Relations/ServiceNow requests
Train and mentor new and existing coworkers
Leverage contract vehicles and pricing schedules for specified customers
Maintain advanced knowledge of relevant products, contracts, and business segment requirements
Build trusted customer relationships and provide coverage when account managers are unavailable
Develop relationships with internal departments and deliver exceptional customer experiences

Requirements

What you’ll need

2+ years of experience within Operations or Sales
Associate degree or relevant experience
Proficiency in Microsoft Office applications
Excellent oral and written communication skills
Effective interpersonal skills and ability to adapt communication style to the audience
Ability to develop trusted relationships with customers and coworkers
Ability to balance multiple priorities, adapt to changing business needs, and meet deadlines
Proven ability to collaborate proactively, build relationships, take initiative, and solve problems creatively
Demonstrated ability to deliver exceptional customer interactions
Proven ability to undertake and successfully complete special projects
Preferred for CDW coworkers: minimum “Exceeded Expectations” PMP evaluation for at least 2 consecutive years
Preferred: Bachelor’s degree
Preferred: Yellow Belt Certification
Preferred: Partner Certification(s)
Preferred: prior experience selling computer hardware, software, solutions, or services
Preferred: certifications in Advanced Technology
Preferred: working knowledge of CDW systems including AS400/SPS, Certinia, and CPQ
Preferred: consistent independent delivery of quality work and high customer satisfaction on bi-annual effectiveness survey

Benefits

Comp & perks

Annual bonus target of $30,000 subject to terms and conditions of plan
Benefits package detailed at https://cdw.benefit-info.com/
Professional development and internal/external training opportunities
Partner Product accreditation opportunities
Collaborative environment where growth is supported
Equitable, transparent, and respectful hiring process