Managing Consultant, Managed Services

CDW

Managing Consultant guiding CDW’s enterprise Managed Services infrastructure solutions. Leading complex designs, upgrades, technical support, and client advisory work.

Posted 9/1/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $126,000 - $193,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Managed Services infrastructure solutions, technical leadership, and project management within large-scale data center environments. Proven ability to analyze client requirements, develop solutions, and maintain strong client relationships while providing technical guidance and support.

Highest-signal resume keywords

Managed Services Infrastructure SolutionsData Center ExperienceProject ManagementTechnical LeadershipCisco CCNP Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PythonBashPerlRubyCisco NetworkingJuniper NetworkingArista NetworkingAruba NetworkingRoot Cause AnalysisAutomation Solutions

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsInterpersonal SkillsTime Management

Tools & Technologies

FirewallsLoad BalancersWAN OptimizationNetwork TechnologiesVirtualizationVPN Technologies

Certifications & Qualifications

Cisco CCNP CertificationCisco CCIE Certification

Industry Keywords

Managed ServicesData CenterTechnical Sales SupportClient Relationship ManagementChange Control

Tech Stack

Tools & technologies

FirewallsLinuxPerlPythonRubyUnixVoIP

About the role

Key responsibilities & impact

Contribute to new solution/product design and implementation for Managed Services clients
Provide oversight, project guidance, and technical leadership in reviewing and modifying Managed Services solutions
Support complex technical services and solutions across enterprise storage, mainframe, midrange, Windows, Unix/Linux, networking, virtualization, and databases
Analyze client requirements, recommend solutions, and support proposals, quotations, and presentations
Provide technical sales support
Advise customers, Managed Services, and other organizational teams on technical subjects and architecture design
Maintain client relationships as a trusted Technical Advisor and serve as a communications focal point
Lead complex design workshops
Mentor engineers in project design, analysis, and coordination
Research emerging technologies, evaluate alternatives, make recommendations, and present reports to management
Develop and maintain customer presentations, demos, training documentation, templates, and related collateral
Support vendor training requirements, certifications, and engineer education
Provide technical input for service engagement estimates and Statements of Work
Design and oversee upgrades to complex client infrastructure solutions
Provide implementation, upgrades, tuning, backups, restores, user management, and technical support
Follow change control, incident response, and testing processes
Deliver Managed Services offerings according to CDW service descriptions and catalog
Communicate technical problems and solutions clearly to clients
Participate in on-call rotation for 24x7 critical-system support, including possible shifts, weekends, holidays, and overtime
Escalate and support complex technical issues and business-critical situations
Lead client projects to improve and upgrade technology infrastructure
Create and execute test plans
Design and implement complex automation and technology solutions
Conduct throughput analysis, problem solving, root cause analysis, and infrastructure planning
Identify potential cross-selling opportunities for the sales team
Assist Professional Services with architectural assessments and recommendations
Complete projects and assigned scopes of work on schedule
Understand and meet production-environment SLAs
Collaborate cross-functionally with Customer Success, Project Management, R&D, and Sales
Test, evaluate, and develop products, offerings, and solutions
Conduct customer and employee training
Review service requests daily, provide client updates, and maintain accurate problem-tracking data
Update customer incident tickets and change orders and provide status information to management and account managers

Requirements

What you’ll need

Bachelor’s degree and 7 years of IT engineering experience, including 5 years of large-scale requisite data center experience, OR 11 total years of IT engineering experience including a minimum of 5 years in a large-scale, multi-tenant Data Center environment
Enterprise-class planning, design, implementation, and support experience with one or more Managed Services infrastructure solutions
Ability to apply technical background and knowledge to business direction and provide business-based customer outcomes
Ability to develop project plans and schedules for complex projects or new solution/product development
Ability to establish customer trust and confidence in CDW Managed Services
Ability to balance multiple priorities, adapt to changing customer needs, and meet deadlines
Strong analytical, problem-solving, and root cause analysis skills
Ability to follow policies and procedures consistently
Strong communication and documentation skills
Exceptional communication and interpersonal skills, including collaboration with C-level executives
Ability to work independently and as part of a team, providing guidance and mentorship
Strong time management skills
Working knowledge of scripting/coding: Python, Bash, Perl, Ruby, or TLC
Working knowledge of networking hardware: Cisco, Juniper, Arista, or Aruba switches and routers
Working knowledge of firewalls, load balancers, WAN optimization, network technologies/topologies, security, QoS, VoIP, virtualization, data center, wireless, and VPN technologies
Ability to travel as needed
Current Cisco CCNP certifications required
Cisco CCIE certification is a plus
Industry-recognized technical certifications in related disciplines are a plus
Experience in a large data center environment is a plus
5 years of Managed Services experience is a plus

Benefits

Comp & perks

Annual bonus target of 10% subject to terms and conditions of plan
Benefits overview provided at https://cdw.benefit-info.com/
Ability to work remotely
Salary ranges may be subject to geographic differentials