Careers at Crown

Field Engineer

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks.
• Perform all assigned planned maintenance on customer lift trucks.
• Maintain a service van and its inventory.
• Process paperwork after completion of each job.

Field Service Technician

• Troubleshoot, diagnose and repair Crown and all other makes of lift trucks
• Perform all assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job

Account Manager

• Responsible for maximizing the sale of lift trucks, Crown Insite products, and warehouse products within a specified territory
• Develop existing accounts and seek new business
• Analyze opportunities and identify key personnel
• Develop strong business relationships
• Consult and problem-solve to enhance the Company’s position in existing and target accounts
• Develop a territory management plan to maximize time with customers
• Develop sales strategies, proposals, and forecasts
• Develop and conduct product demonstrations and sales presentations
• Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information
• Participate in initial and ongoing training programs both locally and at the New Bremen, Ohio corporate headquarters

Sales, Account Representative

Customer Support

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Inventory control to include cycle counts of stockroom, vans and customer consignments.

Parts Customer Care Representative

Marketing

• Plan, develop, and execute integrated marketing campaigns across multiple channels
• Partner with sales leadership to align marketing strategies with revenue goals
• Collaborate with Branch and Dealer teams, product management, and agencies to deliver impactful retail marketing programs
• Coordinate the development of digital, web, and social media content to support lead generation and brand positioning
• Manage marketing communications projects for Latin America, ensuring timelines and processes are followed
• Support development and ongoing improvement of Branch and Dealer websites
• Create internal communications plans to build awareness and support for marketing initiatives
• Monitor, evaluate, and report on the effectiveness of marketing programs
• Analyze results and provide actionable recommendations for continuous improvement
• Ensure marketing efforts enhance the company’s visibility, positioning, and customer engagement
• Represent Latin America within the Global Marketing Organization
• Align regional programs with global strategies and best practices
• Promote consistency in processes and effective use of marketing technology
• Identify opportunities to improve efficiency in project workflows and approvals.

Marketing Manager – International Programs

Account Executive

• Sell select products in a geographical territory and/or assigned accounts
• May work in a team approach and assist other sales positions with territory management and communication
• Participate in corporate and local campaigns
• Make sales calls to qualify prospects in person and over the telephone
• Generate leads
• Involvement in information gathering efforts and/or tracking and follow-up of leads and inquiries
• Participate in training activities locally, in the field, and occasionally at the New Bremen, Ohio corporate headquarters
• Collaborate with various departments within the branch

Sales Representative

• A Job Posting has not been created for this Job.
• Contact compensation@crown.com to initiate the process to begin creating a job posting.
• Include the JOB# and Job Title in your email.

Account Representative

Sales

• Manage the Aftermarket Sales Department to maximize the sale of material handling service and parts, industrial battery service, and operator training within the branch territory.
• Develop sales strategies and conduct sales meetings.
• Coordinate activities among other managers ensuring proper communication.
• Review and approve sales-related functions as required.
• Work to increase customer satisfaction and retention.
• Maintain direct contact with current and prospective Branch and National Accounts customers.
• Recruit, select, train, develop, and counsel direct reports.
• Review accounts receivables and vendor invoicing.
• Recommend payment terms and write-offs.

Aftermarket Sales Manager

• Process orders, monitor inventories, initiate/track delivery, and invoice for new equipment, used equipment, and warehouse solution products.
• Maintain complete files on all orders.
• Process credits and re-invoice equipment when necessary.
• Communicate with National Account Managers & customers regarding order status.
• Work with Dealers & Branches to coordinate shipping & delivery of equipment.
• Send split letters and obtain quotes for equipment modifications.
• Act as liaison between National Account Manager and corporate personnel.
• Approve and code vendor invoices for payment.
• Handle vendor payment inquiries.
• Communicate and process all required leasing documents.
• Coordinating ship-ins with service team.
• Training/mentoring sales secretary.
• Track warranty registration and complete warranty installation.
• Generate required reports.

Coordinator, Sales Support, Office Support

• Responsible for the sale of contract maintenance programs for material handling equipment and catalog parts sales
• Pursue new business and develop key existing accounts in an assigned territory
• Analyze opportunities and identify key personnel
• Develop strong business relationships via cold calls, presentations, and following up on leads for new business
• Develop sales strategies, proposals, and forecasts
• Develop and conduct product demonstrations and sales presentations
• Prepare quotations, cost reports, performance reports and customer correspondence
• Develop a territory management plan to maximize time with customers
• Seek new business and enhance customer retention by monitoring customer satisfaction
• Utilize online resources to maintain accurate records of sales calls, customer files, and sales activity information
• Discuss sales activities with management.

Aftermarket Sales Representative

• Sell select products in a geographical territory and/or assigned accounts.
• May work in a team approach and assist other sales positions with territory management and communication.
• Participate in corporate and local campaigns.
• Make sales calls to qualify prospects in person and over the telephone.
• Generate leads.
• Involvement in information gathering efforts and/or tracking and follow-up of leads and inquiries.
• Participate in training activities locally, in the field, and occasionally at the New Bremen, Ohio corporate headquarters.
• Collaborate with various departments within the branch.

Sales Representative, Business Development Representative – B2B, Entry Level

• Supervise and assist coordinators with beginner, intermediate, and complex issues.
• Provide training to coordinators and continually seek ways to advance their skills and capabilities.
• Evaluate and anticipate team’s work volume and assign work accordingly.
• Monitor coordinators’ work for accuracy and compliance with standard procedures.
• Review, modify, develop, and implement office support operating procedures to maximize efficiency and ensure compliance with Accounting, Tax, Audit & Legal departments.
• Running and maintaining reports for new key metrics such as Days on Inventory and Days Sales Outstanding.
• Work with all departments to ensure customer satisfaction.
• Manage sales order status and inventory for timely and accurate invoicing.
• Order equipment and ensure accuracy in specifications, pricing, delivery, and costing.
• Responsible for coaching, motivating, and developing direct reports.
• Assist with special projects as needed.

Field Service Technician

Field Service Technician

Sales, Account Representative

Field Service Technician

Parts Customer Care Representative

Marketing Manager – International Programs

Sales Representative

Field Service Technician

Account Representative

Aftermarket Sales Manager

Field Service Technician

Coordinator, Sales Support, Office Support

Aftermarket Sales Representative

Sales Representative, Business Development Representative – B2B, Entry Level

Sales Coordinator – Supervisor