Parts Customer Care Representative

Careers at Crown

Parts Customer Care Representative handling customer calls and inventory management for Crown Equipment Corporation. Developing vendor relationships and enhancing customer retention through support and satisfaction monitoring.

Posted 5/26/2026full-timeOrlando • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer and process incoming parts calls from customers and service technicians.
Pull orders, receive and put up stock.
Order parts and develop relationships with Crown factory and outside vendors.
Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
Maintain direct contact with current and prospective customers.
Prepare customer quotes.
Process paperwork.
Inventory control to include cycle counts of stockroom, vans and customer consignments.

Requirements

What you’ll need

High school diploma or equivalent
Valid driver's license and good driving record
Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
Parts or inventory control experience and lift truck industry experience preferred
Ability to work in a team environment

Benefits

Comp & perks

Health/Dental/Vision/Prescription Drug Plan
Flexible Benefits Plan
401K Retirement Savings Plan
Life and Disability Benefits
Paid Parental Leave
Paid Holidays
Paid Vacation
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

inventory controlparts orderingcustomer quotescycle countsstock management

Soft Skills

verbal communicationwritten communicationinterpersonal skillsorganizational skillsnumerical perceptionteamwork

Certifications

high school diplomavalid driver's license